very bad cruise
Costa Serena Cruise Review to Europe - Western Mediterranean
7 Night Western Mediterranean (Savona Roundtrip)
Sail date: November 20, 2011
Ship: Costa Serena
Cabin type: Inside
Traveled as: Singles/Friends
Reviewed: 13 years ago
Review summary
Overall, the ship's decor was outdated. The staff was rude and unwilling to help in many cases, let alone going above and beyond the call of good customer service. The food was substandard. I have never been in jail or prison, but I would assume that the food on the ship would be comparable to prison food. For the most part, I ate bread and butter on the ship. We were celebrating a birthday and the staff had to be reminded several times. When they finally did bring the cake, (for which they wanted to charge an extra 11 Euros), they brought it to the other family dining with us and sang happy birthday to them. The entertainment was also substandard and not much to choose from.Ship experiences
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ports of call
Palma De Mallorca, Balearic Islands
Pros: getting off of the ship
Cons: customer service, food, entertainment