BAK1061
Contributor Level: Captain

What do you think of NCL charging for Room Service ?

c/p'd

Is Norwegian Cruise Line now charging for room service?

Norwegian Cruise Line has introduced an enhanced room service menu that is debuting on board Norwegian Getaway and Norwegian Breakaway. The new menu offers an expanded selection for breakfast, in addition to a wider variety of options available 24 hours. Individual items on the menu remain available on a complimentary basis and a convenience charge of up to $7.95 will be added to each order placed (Room Service orders placed by guests sailing in Suites and The Haven will not attract a charge)*. Room service is one of up to 29 dining options offered across the fleet, and guests continue to be able to enjoy a wide array of complimentary choices onboard 24 hours a day.

*Prices subject to change.

 

This is a trial on two ships for the next several weeks. $4.95 on the Getaway, $7.95 on the Breakaway. I have already spoken to C/S about this, and they have been bombarded with calls. The idiot that thought this was a good idea should be fired.   However, if they are going to use this as a dining option, say, instead of going to the MDR or the buffet, and they guarantee a prompt,hot delivery, then fine. I'm ok with it. But, if you are going to charge for morning coffee and a couple of bagels, then that's an issue. The people who will suffer the most are the delivery personnel by way of fewer tips.

What are your thoughts ?

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35 Answers

noname111
Contributor Level: Captain

I don't believe it is only NCL that is doing this.  

I've noticed an uptake in the amount of room service usage. Once a lot of people started using room service, I am sure it became a more of a resource issue with having the available delivery crew.  The "pay for" menu offsets that cost, in part or full.  It makes sense.

When we have a balcony and do not plan on getting off the ship in a particular port, we really enjoy breakfast in the cabin.  That way, we don't have to deal with the hordes trying to eat and get off the ship for excursions and such.

I like having the option.

 

Johngold
Moderator
Contributor Level: Captain

I am not surprised by this revelation, the new cruiser will have to made aware of this option. I have only used room service one time, but it has its attraction. Overall though, it does cause me concern about the charges, since we hear a lot about the cruise lines nickel and dimeing the guest------ maybe a bit to much.

JusMe
Moderator
Contributor Level: Captain

I am not surprised,  the lines are keeping the cabin price cheap but nickle and dime people on everything else once they are on board.  

I do use room service,  nothing like breakfast on the balcony on a sea day or a quick breakfast on a port day.   I have also ordered dinner in room a few times when I did not feel like going to the MDR or buffet.

Different lines have  room service menu's.  Carnival is just Continental breakfast and sandwich.  On Celebrity it was a full dinner menu and good breakfast selections of hot food.

I think that this may not be only for the $ but may also be to cut down the use of room service on the ships. 

Kennicott
Contributor Level: Captain

Interesting, we haven't been on NCL but haven't, to my recollection, experienced an outright room service charge on the three lines we use, Regent, HAL and Princess and have always been impressed with the R.S. service and R.S. meal quality we received from all three. However, it seems that whenever I order a bottle of wine or liquor in the cabin I get hit with a 15%-18% gratuity on HAL and Princess. 

This new charge isn't surprising though, all part of the add-on policy that all the majors seem to be adopting. Since they are dropping their initial fee for the cruise itself they claim they need to increase on board revenues to compensate. Expect to see more expansion of this nickel and dimeing game as time goes by and not just on NCL.  

I mentioned that we do sail on Regent. NCL owns Regent and they also own Oceania now, (Oceania and Regent are owned by Prestige Cruises which NCL just bought, there is more to it, but suffice to say a complicated relationship indeed.) Not long ago the CEO of Prestige Cruises, Frank Del Rio (FDR), was set to retire but then changed his mind when NCL put him in charge of everything, as CEO of NCL (Apparently, FDR actually created Oceania)---NCL then fired their CEO. Investment returns must not have been satisfactory for owners of NCL. So I read now where FDR is laying off NCL personnel and merging the management functions and some operating functions of all three.

 

Perhaps FDR is also enhancing NCL on board revenues with new charge policies. Some time back when I was giving serious consideration to giving Oceania a go, I noticed that their balcony cabins, below the level where room stewards are required, were a little small for our taste and that room service to those cabins was significantly restricted and limited, might even have been an extra charge.  

 

 

 

 

BAK1061
Contributor Level: Captain

Mark Sheehan stepped down. He wasn't fired.  That was the last I read anyway.

Kennicott
Contributor Level: Captain

Talk about cruise lines doing away with traditional conveniences or charging extra, I notice on other forums, where this NCL room service charge is being discussed, that the charge is not applicable if you have a "suite", mini-suites are not regarded as "suites" in that circumstance. 

Which reminds me of how the term "mini" got connected to "suite". Apparently cruise lines came up with this designation even though a min-suite isn't really a suite since it doesn't have a separate room, so its a misnomer. They got around that by providing a pull curtain to separate the "bedroom" from the "couch" room. This works out pretty well for us, especially on long voyages, since my wife wakes up in the middle of the night sometimes and likes to read. 

Now, I notice some of the lines have quit putting the curtain in these rooms. So the so called mini-suite is no more than an extended balcony cabin. 

 

  

BAK1061
Contributor Level: Captain

And Carnival has done away with the mini sweets ( chocolates ) we so enjoy at night.

JusMe
Moderator
Contributor Level: Captain

I was just on Carnival in January and got the Chocolates every night...... and an extra hand full when I saw the stewards cart in the hall at night.

BAK1061
Contributor Level: Captain

That was January. The announcement was made recently regarding the demise of the evening chocolate.

JusMe
Moderator
Contributor Level: Captain

I wounder if the chocolate's at bed time will make it on to the extra charge room service menu ?

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