What do you think of NCL charging for Room Service ?


Is Norwegian Cruise Line now charging for room service?

Norwegian Cruise Line has introduced an enhanced room service menu that is debuting on board Norwegian Getaway and Norwegian Breakaway. The new menu offers an expanded selection for breakfast, in addition to a wider variety of options available 24 hours. Individual items on the menu remain available on a complimentary basis and a convenience charge of up to $7.95 will be added to each order placed (Room Service orders placed by guests sailing in Suites and The Haven will not attract a charge)*. Room service is one of up to 29 dining options offered across the fleet, and guests continue to be able to enjoy a wide array of complimentary choices onboard 24 hours a day.

*Prices subject to change.

This is a trial on two ships for the next several weeks. $4.95 on the Getaway, $7.95 on the Breakaway. I have already spoken to C/S about this, and they have been bombarded with calls. The idiot that thought this was a good idea should be fired. However, if they are going to use this as a dining option, say, instead of going to the MDR or the buffet, and they guarantee a prompt,hot delivery, then fine. I'm ok with it. But, if you are going to charge for morning coffee and a couple of bagels, then that's an issue. The people who will suffer the most are the delivery personnel by way of fewer tips.

What are your thoughts ?

37 Answers

I have never ordered room service but I do not like the idea of charging for it. I hope that the cruise re-considers.

I hope to find out more at the end of the month. The trial will be over by then, and they should be used to walking with their tails between their legs. On a side note, there may be an opening for a marketing director at Norwegian Cruise Lines.

Mark Sheehan was given more than a gentle nudge out the door it was more like a veiled boot, but he remains forever the diplomat. May his next endeavor be worthy of his dedication and expertise.

An item in Google news today mentioned that NCL and RCCL were looking to change their marketing and advertisers. Could be an omen?

Now here is the way I like it. Beautiful evening, perfect atmosphere, being waited on hand and foot. Out on our balcony, linen tablecloths, multiple course menu. Overlooking nice harbor. Who says room service isn't fun?

We decided to stay on board that evening. One of finest dinner evenings ever on a vessel. Star Princess, Montevideo, Uruguay.

Was thinking about this... One attraction this has for us is that if we are not going ashore in a given port, we like to avoid the crazy frenzy, especially the breakfast crowd. We prefer a leisurely breakfast in our stateroom on the balcony. It's an awesome way to begin a relaxing port day.

I don't like it at all. I have never used room service so it doesn't affect me at all. The only time I was forced to use it was when we had an extremely early shore excursion and everyone on that tour was told to have it as no eatery was opened that early. It was pre-arranged for us.

The cruise lines are quickly turning into the airlines -- nickel and diming us for every little thing, including water now! But I do think NCL is the worst to date. For our upcoming cruise we were not planning on paying $58 for a case of water when we booked. Definitely was not in our budget! And now a room service charge to boot! It will deter us from our favorite thing -- breakfast in our room on sea days. We'll just go upstairs to the buffet and bring back what we want. I do think that the $7.95 service charge will most definitely affect the tips to the crew (unfortunately). I have also read that people are going to remove their service fees because of the costs of the water now. So NCL's decisions will start affecting the crew. And while Carnival no longer allows water either, they charge only $3.99 for a 12-pack as opposed to NCL's outrageous fees. It will make us rethink ever sailing NCL again.

That looks like a great time!

The room service that NCL, and now others, charge, is for an expanded menu. It's like ordering dinner instead of snacks to your cabin. NCL was the first to do it, so they took the hit. Keep in mind, any changes, are discussed at the CEOs annual meetings. I think they come up with an idea, then flip a coin to see who will adopt it and anger their guests most. Then the others follow suit.

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