What do you think of NCL charging for Room Service ?


Is Norwegian Cruise Line now charging for room service?

Norwegian Cruise Line has introduced an enhanced room service menu that is debuting on board Norwegian Getaway and Norwegian Breakaway. The new menu offers an expanded selection for breakfast, in addition to a wider variety of options available 24 hours. Individual items on the menu remain available on a complimentary basis and a convenience charge of up to $7.95 will be added to each order placed (Room Service orders placed by guests sailing in Suites and The Haven will not attract a charge)*. Room service is one of up to 29 dining options offered across the fleet, and guests continue to be able to enjoy a wide array of complimentary choices onboard 24 hours a day.

*Prices subject to change.

This is a trial on two ships for the next several weeks. $4.95 on the Getaway, $7.95 on the Breakaway. I have already spoken to C/S about this, and they have been bombarded with calls. The idiot that thought this was a good idea should be fired. However, if they are going to use this as a dining option, say, instead of going to the MDR or the buffet, and they guarantee a prompt,hot delivery, then fine. I'm ok with it. But, if you are going to charge for morning coffee and a couple of bagels, then that's an issue. The people who will suffer the most are the delivery personnel by way of fewer tips.

What are your thoughts ?

37 Answers

We've only ordered coffee and some fruit early in the morning. To be honest, if they ever start charging for that, I'll wait and get the coffee and fruit when we go for breakfast.

I have done Room service on RCI and for breakfast it never changes, which is saddening. It is either convenience and a fee to have some variety and food delivered, or get up and go to breakfast. I have never done dinner or other meals so I can't judge, but I saw this in the newsletter and was a bit taken back.

Part of me says unless you have a balcony or suite, do you really want to order room service with a bunch of plates and a tray?? If they start charging, I'm good thanks....I'll just go in my PJs and see how they like it.

I am usually up early and will go grab a coffee and sweet bread from the early risers area off the buffet and find a comfortable seat for an hour or two and then bring back to the cabin a juice and fruit for my wife and a coffee for me that we will enjoy on the balcony before going for breakfast.

NCL isn't the only one charging for room service items.

Carnival also has a few items on their new room service lists that you have to pay for. From what I've heard, though, they're worth it!

I'm sure we'll find out on our January cruise.

Actually, I've never done room service, so it doesn't really matter to me.

We have cruised many times and used room service frequently and never been charged. I think this is ridiculous. To me, this was always a perk for the cruiser. We have a cruise booked with NCL but was not told this. Will be looking into what other things they are going to nickel and dime us for.

Only certain items have a charge. There is a room service menu that you hang on the door that is free of charge. Then there is an expanded menu with a surcharge. Think of it as ordering takeout with delivery.

btw, this is a 2 year old thread and a lot of things have changed.

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