Quantum of the Seas Cruise Reviews - Reviews

Fabulous friendly lots to do. Great staff. Activities we awesome

Great service! Herra was a great server and the washy washy guy was super friendly

I would of rated this a 5 except our room was below the pizza kitchen in which we heard chairs and clanging all night long. Did not sleep but maybe a few hours mainly in the day. I was with three other couples including my 85 year old dad. When brought to their attention they offered us 25% off our next cruise. This was my dad's probably last cruise. Why would I want to pay more money and book another cruise with Royal Carribean. They then came to the room and offered $100.00 off. Still not happy considering I go on vacation to rest up. Lack of sleep prevented us from doing a few things on the ship and my father from going off the boat to see Alaska. He stayed on the ship to try to get some sleep. Cannot see booking on Royal Carribean again! Service in Dining was above and beyond! Our room was clean.

The boat and crew exceeded our expectations. Very easy to maneuver around the ship. Amalita and Sukartika were so amazing that we at in the main dining for every dinner. We also frequented the main dining for most breakfast and lunch as the staff was so friendly and the food was so good. We highly recommend Royal Caribbean for an awesome cruise experience.

Lovely and relaxing while exciting and adventurous all in one trip. It was perfect

I enjoyed all the entertainment and activities provided on this cruise. The Quantum of the Seas is a beautiful ship, and all the crew were wonderful. The only complaint I have is the beds were very uncomfortable. Also, Seattle and Victoria ports were not the nicest but that is not Royal Caribbean's fault.

Beautiful time of year to experience Alaska. Clean, safe ports!

Diner Staff was superior Jayson and Defi. Pad Thai/Tom Yum was terrible more research. But everything lease was excellent.

It was a good cruise...not perfect, but still quite good for us.

We had an unforgettable wonderful time in our Alaska Cruise.Not a drop of rain and it was sunny and bright .Hopin to cruise again to Alaska soon.

It was incredible. 1st cruise exceeded expectations and set a high standard for future cruises

Great cruise, would highly recommend Alaska and Royal Caribbean to anyone!. Only complaint with our whole experience was when booking with RCI, we let ourselves be convinced to get 5 cabins for the 10 people in our group. We were told the rooms could all be placed next to each other. We ended up on opposite ends of the ship and on multiple levels. I feel like a lot of the time on ship was walking around to the different rooms trying to coordinate with everyone. We called multiple times and were blown off. When they said they would play back the recording to show that they did not say this, we agreed to this and asked them to do so, but they never did. It's one thing to not be able to accommodate something and tell us up front, it's another to promise i, and then when you can't make good on the promise, to ignore your customers. I'm not sure if they receive higher compensation for booking more rooms, but I think we could have gotten away with fewer rooms. If we could have at least had an apology, I would not be writing this. This is my one and only major issue with this cruise, and it has nothing to do with the cruise line, only RCI.

This was our first time cruising in Alaska, and it was an amazing experience from beginning to end. This ship is beautiful with many amenities. We enjoyed every port of call.

We had the most wonderful time! We were treated like royalty on the Royal Caribbean!

We truly enjoyed seeing this beautiful area. It did not disappoint

Great food, wonderful staff & service! Alaska is a beautiful place!

Our original plan on this cruise was to stop at 3 different ports in Alaska. We went on a one way inside passage RC Alaskan cruise 3 years ago on Radiance of the Seas with land tour and had an amazing experience overall. This one was very subpar and disappointing. We were notified 2-3 weeks before our departure that we had to switch ports from Skagway to Icy Straits due to "unforeseen circumstances and sudden damage to the dock in Skagway". Well after doing my research and talking to to many locals at Icy Strait Point and in Hoonah, Royal Caribbean knew there was a problem with dock since the beginning of this year and had no intention of stopping in Skagway because dock wasn't being close to getting repaired at the time of our departure. So that is one lie we learned of. They refunded our excursions for Skagway which was disappointing. Secondly, when they switched the port to Icy Strait, they listed the excursion options only 10-15 days before our departure. We signed up for an Ocean Raft excursion for the group of 9 us since my wife and I did it 3 years ago and thoroughly enjoyed it and wanted our friends to enjoy it. Unfortunately, our excursion got cancelled the day before we were supposed to do it while we were on the ship again due to "unforeseen circumstance and mechanical problems with the boat". However, the day we arrived to Icy Point Strait, we saw a group of people leave on the raft at the same time slot we were supposed to the excursion. I went to the Kayak Center to find out why we were cancelled and the excursion was still going on. They told me that the Ocean Raft was already booked for months by a group from the Disney Cruise that was also docked there the same day. So in essence, what happened was that Royal Caribbean lied to us and scammed us in thinking these excursions were available, when, in fact, they knew all along these excursions they offered weren't available because they had to switch ports at the very last minute and everything was booked by another cruise line and left to little to no options for any excursions for passengers at Royal Caribbean. What makes this so bad, is that they waited until we were all on board the ship until they cancelled these excursions. What a scam on their part and very disappointed for a company that strives on customer service. I expected better from this cruise line. Also, the food in main dining for dinners were very subpar disappointing.

We loved the ship, the crew, and the itinerary. Such a great cruise!

The beauty of Alaska never disappoints. The cruise experience was good, but improvements could be made to make it even better.

RCL is a great cruise line for all ages. Our family was ages 76-16 and each of use had a wonderful experience.