Got Duped by Royal Caribbean

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 6

Review summary

Our original plan on this cruise was to stop at 3 different ports in Alaska. We went on a one way inside passage RC Alaskan cruise 3 years ago on Radiance of the Seas with land tour and had an amazing experience overall. This one was very subpar and disappointing. We were notified 2-3 weeks before our departure that we had to switch ports from Skagway to Icy Straits due to "unforeseen circumstances and sudden damage to the dock in Skagway". Well after doing my research and talking to to many locals at Icy Strait Point and in Hoonah, Royal Caribbean knew there was a problem with dock since the beginning of this year and had no intention of stopping in Skagway because dock wasn't being close to getting repaired at the time of our departure. So that is one lie we learned of. They refunded our excursions for Skagway which was disappointing. Secondly, when they switched the port to Icy Strait, they listed the excursion options only 10-15 days before our departure. We signed up for an Ocean Raft excursion for the group of 9 us since my wife and I did it 3 years ago and thoroughly enjoyed it and wanted our friends to enjoy it. Unfortunately, our excursion got cancelled the day before we were supposed to do it while we were on the ship again due to "unforeseen circumstance and mechanical problems with the boat". However, the day we arrived to Icy Point Strait, we saw a group of people leave on the raft at the same time slot we were supposed to the excursion. I went to the Kayak Center to find out why we were cancelled and the excursion was still going on. They told me that the Ocean Raft was already booked for months by a group from the Disney Cruise that was also docked there the same day. So in essence, what happened was that Royal Caribbean lied to us and scammed us in thinking these excursions were available, when, in fact, they knew all along these excursions they offered weren't available because they had to switch ports at the very last minute and everything was booked by another cruise line and left to little to no options for any excursions for passengers at Royal Caribbean. What makes this so bad, is that they waited until we were all on board the ship until they cancelled these excursions. What a scam on their part and very disappointed for a company that strives on customer service. I expected better from this cruise line. Also, the food in main dining for dinners were very subpar disappointing.

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Seattle, Washington

Sitka, Alaska

Icy Strait Point (Hoonah), Alaska

CRUISE ENDICOTT ARM & DAWES GLACIER

Juneau, Alaska

Victoria, British Columbia

Disembarkation

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