Great Trip! but booking troubles with RCI

Quantum of the Seas Cruise Review to Alaska - Inside Passage

JCKelley

Contributor Level: Purser

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 12

Overall rating:

4.6 out of 5

7 Night Alaskas Glorious Glaciers (Seattle Roundtrip)

Sail date: July 10, 2023

Ship: Quantum of the Seas

Cabin type: Balcony

Cabin number: 6190

Traveled as: Family (older children)

Reviewed: 1 year ago

Review summary

Great cruise, would highly recommend Alaska and Royal Caribbean to anyone!. Only complaint with our whole experience was when booking with RCI, we let ourselves be convinced to get 5 cabins for the 10 people in our group. We were told the rooms could all be placed next to each other. We ended up on opposite ends of the ship and on multiple levels. I feel like a lot of the time on ship was walking around to the different rooms trying to coordinate with everyone. We called multiple times and were blown off. When they said they would play back the recording to show that they did not say this, we agreed to this and asked them to do so, but they never did. It's one thing to not be able to accommodate something and tell us up front, it's another to promise i, and then when you can't make good on the promise, to ignore your customers. I'm not sure if they receive higher compensation for booking more rooms, but I think we could have gotten away with fewer rooms. If we could have at least had an apology, I would not be writing this. This is my one and only major issue with this cruise, and it has nothing to do with the cruise line, only RCI.

Embarkation

5 out of 5

No issues - Key Access was well worth it for this.

Ship experiences

Food and Dining

4 out of 5

Overall, the food was very good. Variety and amount can't be argued with. We ate at one of the specialty restaurants and while the service was great, I don't know that it was worth the expense as similar food could be found in the main dining area.

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Loves the shows!

Children's Programs

4 out of 5

The kid specific clubs and entertainment they had seemed geared for kids much younger than our 9 and 11 year old. That being said, they found other ways to entertain themselves and had a great time!

Service and Staff

5 out of 5

I can't say enough great things about the staff on this cruise - they all deserve a very big raise!!!

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Did not spend a lot of time in cabin. Bed was comfortable. Area was roomy, especially with balcony. Cabin attendant was great.