Quantum of the Seas Cruise Reviews - Reviews

Our original plan on this cruise was to stop at 3 different ports in Alaska. We went on a one way inside passage RC Alaskan cruise 3 years ago on Radiance of the Seas with land tour and had an amazing experience overall. This one was very subpar and disappointing. We were notified 2-3 weeks before our departure that we had to switch ports from Skagway to Icy Straits due to "unforeseen circumstances and sudden damage to the dock in Skagway". Well after doing my research and talking to to many locals at Icy Strait Point and in Hoonah, Royal Caribbean knew there was a problem with dock since the beginning of this year and had no intention of stopping in Skagway because dock wasn't being close to getting repaired at the time of our departure. So that is one lie we learned of. They refunded our excursions for Skagway which was disappointing. Secondly, when they switched the port to Icy Strait, they listed the excursion options only 10-15 days before our departure. We signed up for an Ocean Raft excursion for the group of 9 us since my wife and I did it 3 years ago and thoroughly enjoyed it and wanted our friends to enjoy it. Unfortunately, our excursion got cancelled the day before we were supposed to do it while we were on the ship again due to "unforeseen circumstance and mechanical problems with the boat". However, the day we arrived to Icy Point Strait, we saw a group of people leave on the raft at the same time slot we were supposed to the excursion. I went to the Kayak Center to find out why we were cancelled and the excursion was still going on. They told me that the Ocean Raft was already booked for months by a group from the Disney Cruise that was also docked there the same day. So in essence, what happened was that Royal Caribbean lied to us and scammed us in thinking these excursions were available, when, in fact, they knew all along these excursions they offered weren't available because they had to switch ports at the very last minute and everything was booked by another cruise line and left to little to no options for any excursions for passengers at Royal Caribbean. What makes this so bad, is that they waited until we were all on board the ship until they cancelled these excursions. What a scam on their part and very disappointed for a company that strives on customer service. I expected better from this cruise line. Also, the food in main dining for dinners were very subpar disappointing.

We loved the ship, the crew, and the itinerary. Such a great cruise!

RCL is a great cruise line for all ages. Our family was ages 76-16 and each of use had a wonderful experience.

Not fun. We had rain 5 out of 7 days on the cruise. All of our reserved excursions were canceled. Would rather have gone to see the northern lights.

We loved every minute. Everyone and everything was absolutely amazing. If I could give this ship a 100 out of 100 I definitely would. We had such a wonderful time. We were sad to leave

The bed was horrible and extremely uncomfortable. We actually have bruises from the bars on the frame because the mattress was so thin.

Such a great cruise, had a wonderful time. All of the stops were great, even the switch from Skagway to Ketchikan (switched two weeks beforehand). The only complaint is the very loud noises we’d hear, not every night but a few, late at night of them working on the ship or pulling things from the ship (metal and banging). Also it was very hard to understand the captain over the loud speaker with his accent.

Boring, terrible food, theater shows were not good. Never cruising with royal Caribbean again

I'm really not the one who likes to leave reviews, especially negative ones, but this is one I felt obligated to write. We chose this cruise as a family of 8 trip out of Seattle for a 7 night Alaska Glacier Cruise on Quantum of the Seas 15 -21 May 2023. From the get go, lines were hectic and lengthy at the terminal. It seemed that they did not have near enough staff to accommodate guests on the ship. We boarded the boat at around 1pm, we were informed that we would get our bags before dinner time delivered to our room but we did not receive them until the next day. That means only the clothes on our back for that afternoon and night. Room service was nonexistent the first couple of nights on the cruise, we ran out of towels and toilet paper before we had to request room service. Knowing the advanced gratuity we pay, lack of room service was just unacceptable. The excursions lines in Juneau were abysmal, with delays and wait times. Everything was a struggle. On about the 5th day of the cruise, my 2 year old daughter got extremely sick with uncontrollable vomiting at around 11pm. We took her down to medical where the doctor and nurse saw her, they literally had no response for her condition only giving us blank stares. We were confused and basically had to pry a diagnosis out of the nurse and doctor and talk them into giving her something other than throw-up bags (which she was throwing up in front of them) so they gave her some motion sickness medication. They did not give an explanation of what may be causing her illness and would not even administer the meds to my daughter, as my wife and I along with the doctor had to figure out how to give my daughter the medicine. It was nerve racking receiving eerily silence from the doctor and his handling of the situation. We took her back to the room, she continued the vomit every hour, ruining all our clothes and sheets and came down with a fever. I call back down to medical requesting baby Tylenol after telling them about the fever, and the nurse tells me she would have to call the doctor and charge yet another doctor visit fee for doing so. She then says she will schedule a doctor's appointment at 8am the next morning which was 5 hours from the time I was calling. I then responded by saying that you expect me to let my child to continue to vomit and burn up with a fever for 5 hours even after we previously visited you guys 2 hours ago and you want to double charge me for a medical visit?? She said we can schedule an appointment for 8am. We hung up and about 5 mins later the nurse called back saying I concerned her with the phone call I placed earlier and that she called the doctor and stated it was ok for her to provide us baby tylenol for the fever. I went to pick up the tylenol and adminstered it to my child, and her fever did go down and she did get better. Overall this was a very scary situation and the service provided by the medical staff only made it worse knowing we were stranded in the middle of the Pacific ocean with this being our only medical care. We were charged $470 the following day, even though we are military and have Tricare Prime, we are stuck with this bill to make a claim. The following day, my wife, brother in law, sister in law and myself came down with the Norovirus and spent the final two days of cruise and travel day after throwing up and on the toilet. 7 out 8 people on our family got severely ill on the cruise. My sister in law also saw medical and they informed her that she had kidney issues that was causing her illness, only to find out when she got home to see her care provider that she indeed had Norovirus. Needless to say it seemed that the medical staff did not want to inform us that Norovirus was being spread around the ship. When we got home, on 22 May, I immediately request medical record documentation and medical bill to make my medical claim with insurance to be reimbursed $470 that Royal Caribbean charged me. I submitted all documentation and was told it would be sent in 7-10 business days. It is currently 21 June, almost a month after requested and I have yet to receive any response from Royal Caribbean. I have contacted them 4 times in the past month resending them requested documentation each time but still receive zero response. Each time I talked to customer service they assured me I would receive expediated care and response but never heard anything once the phone calls ended. This has been a huge inconvenience and I'm sick of dealing with this trip. Not to mention, 2 port stops were cancelled and glacier cruise cancelled during the trip. Anything that could went wrong went wrong and the customer service is atrocious. I felt like this cruise was a money grab and the exact opposite of a pleasant Royal Caribbean cruise my wife and I took in Jan 2020. I'm still waiting on my daughter’s medical records to make a claim. I'm tired of wasting time on this horrible experience. I will longer sail Royal Caribbean.

Overall, it was a good experience. Great relaxation trip. Wish the weather had been nicer to make it up Endicott Arm, but 50s and 60s in early May is hard to beat for Alaska.

It didn't feel like the normal Royal experience. We still enjoyed ourselves and want to do another Alaska cruise on a different ship in the future.

Passenger jumping Overboard and being lost at sea was the only down on a fantastic cruise.

Recommended it to anyone the ship was awesome, hospitality was so friendly and helpful love it will be back on this ship

Great trip loved going to Cairns. Enjoyed Airlie Beach. Enjoyed many aspects of the ship but it wasn’t my favourite

If you are a first time cruiser you'll love it, if you are not then you wont. RC do well to be organised, and quite a clean ship and good crew. Pricing for things has skyrockets post covid, and the quality is defiantly showing. The RC app is totally broken you cant message anyone in your party - so youll need internet or the KEY to plan things and contact people. I wouldn't cruise on this ship if you are foodie, nor if you have kids or plan to use the kids club. Quantum lacks the intimacy that you would get on smaller ships. Go if you are celebrating a birthday or with your mates for shag and drink.

Apart from having to pack and unpack, It was good. Obviously had new crew and had a few teething problems.

This cruise was what I expected. Vancouver is one of my favorite port cities along with Barcelona & Honolulu. Sea days do not bother me at all on a big ship like Quantum. This itinerary had 5 of them - but we visited 3 ports along the way and had overnights in Lahaina & Honolulu. The crew was friendly, the ship was beautiful & clean, the ports were great. Food was good for days 1-7, dinner at Windjammer so-so for days 8-10. My lowest grade on this trip - tenders at Lahaina, My highest grade - disembarkation operation in Honolulu - unbelievably quick & easy. Overall, A+ (I mean, C’mon - I was on a cruise to Honolulu instead of at work!)

Amazing... Will do Alaska again because during this cruise we weren't able to see the glacier :-(

Overall we really enjoyed it minus the food element of it.

My first time to Seattle and Alaska. Beautiful views all around.