Norwegian Jade Cruise Reviews - Reviews

overall a great vacation. Food was very good and plentiful, entertainment was good (enjoyed comedian), friendly staff, good selection on shore excursions. Overall a good value cruise and also enjoyed ultimate drink package and trying different drinks of the day.        

The crew was friendly, weather was nice and the food was wonderful! Unfortunately, the pictures of poolside were not correct and nothing was done about the noisy children in the room next door. Because we felt Security did not do more to address our concerns about noise and the fact that parents would dump their kids into the hot tubs and leave them there for hours, we will probably not cruise on NCL again.

The Oceanview Room was lovely, but loud at night.  Seemed there was noisy equipment below.  The room was rarely cool enough at night, we sweated a lot.  The Entertainment in the Theater was not to my tastes most nights.  The staff was attentive and nice.  The room steward, Anu, was amazing.  A drawer front fell off onto my foot as I unpacked, hurt, but no permanent damage.  The ports were great.  I would do it again if it is a bargain!

My daughter and I took a winter escape. We relaxed, ate great food, listened to great music, and enjoyed many evening shows onboard the Norwegian Jade.

I enjoyed the cruise but was disappointed at the lack accommodation for a delayed flight. my flight to Houston from charlotte was delayed and I arrived at the port at 3:45 and was denied embarkment and had to get an additional flight to Cozumel mexico to meet the ship there.

Excellent value! All the crew we had contact with were informative, courteous, patient, took pride in their work and their employer. They all represented NCL very well. The food and dining service were above reproach!

This was a great first experience on a cruise! The staff were so friendly and helpful. My husband and I were have enjoyed resort vacations and were worried that a cruise would make us feel unsettled and rushed. Due to the comfort of our cabin and the care of the staff, Norwegian Jade provided us with a wonderful vacation. The only recommendation I would make is that we were too ambitious--we scheduled excursions for each port. For our next cruise, I will make sure that we pick at least one day to relax and enjoy a lazy day at the beach. 

Overall the diversity of activities for young adults was very limited. Overall customer service of the crew, rude and unpleasant. I could go on but i just wrote a book about my experience to Norwegian which they really need to look into. If anyone ask i will tell them to never ever do a Norwegian cruise. Save ur money. By far the worst experience i have had on a cruise. Borinnnnnng. And i got food poisoning on the last night of the cruise. It was so bad my mom started praying i would get better, which i did and i was able to walk off the ship alive. I saw and felt my life flash before my eyes. Never again Norwegian. .i dont even like to speak write or hear ur name. .Done. 

NCL is a line we have cruised before, so we like them and have some loyalty to them.  We booked 3 ocean view rooms mainly due to the Unlimited Beverage Package perk.  We had good and bad on this trip.  Here are my thoughts.  Good: Embarkation process..quick and easy. The Asian restaurant (free) was good. The dancers in show with trapeese was great..not really a show person, glad I went. Blue lagoon comfort food great. Back deck dining out side covered and uncovered. Bartenders VERY friendly even when they were obviously tired. Hanna in Alilzar dining room..the best we have ever had..she is great!

BAD: Grand Pacific dining on the first night. (hoping it was due to a busy new year's cruise week) It took us 2 1/2 hours from start to finish to get seated and served.  seemed to be ignored by waiter most of the time.  Food was missing or out when we ordered (were there 6-8:30) Not usual NCL standards.  Didn't know we could make reservations for dinner online ahead of time.  Would have been nice to know.  They even lost our reservation for our birthday dinner that my TA had made way in advance and I had a paper copy of.  Other than these 2 occasions, Dinner was fine. Tendering at Belize was awful.  I know it was due to port issues, but 2 1/2 hours to get off was crazy.  Would LOVE to have a kiosk or bills to be viewed on the TV like on other ships.  This ship seems to be out of date on many things available on other ships.  The 4th person in the cabin was my 6'4" son who was given a cot in the middle of the room to sleep on..unacceptable, but nothing they could do.  :(  Alcohol situation...rule says one card per drink. They had alcohol flowing like crazy...my daughter underage and my niece VERY underage were served drinks all week.  My daughter took grandmothers card first day..made friends with bartenders and never showed a card after the first day and was served so much alcohol.  This was not a problem for anyone in my party, but the legalistic mother.  The final thing...when there is a rule about no shorts in the main dining room and we count 8 people every 30 min coming in with shorts, junky t shirts and some with ball caps...this ruins the experience we dressed up for.  I know ship employees are probably NOT allowed to tell anyone no, so lets ditch the dress code all together.  UGH...  

The food on board the NCL Jade was a big let down,very bland,no matter where you ate on board. The crew could not have handled the disembarkation at Belize any worse, after waiting in line for 2 hours to get tickets for an early tender to go to shore,we were held on board until the people that had booked excursions with NCL could go ashore first,so much for there first come first serve policy. We almost missed our excursion that had been booked on line,we were 2 hours late. We will not cruise withNCL again.

Once we got used to the ship's unusual decor, we had a blast. Our cabin steward was wonderful, food was good, entertainment was a bit campy but enjoyable. On the last night we were overcharged for someone else's bar tab but it was promptly corrected by a nice lady at the guest services desk the next morning. We booked three shore excursions, one was cancelled due to bad weather, the other two were awesome. Once we returned home I notified the Shore Excursions Group of the cancellation and received a refund within a few days. Overall an awesome experience!

Just what I needed to cycle down and recharge for the new year. The entertainment was varied and high quality, the room was clean, hospitality was friendly and worked hard to make us happy.  An excellent value.

  The Jade is a nice ship, not too big, not too small with a nice bed and ample size bathroom.  The food in the upper buffet area far exceeded the fare in the formal dining areas. In the latter, our food was often room temperature when served and on multiple occasions we had to leave our table to go get the tea pitcher or baskets of bread, all because the wait staff stood waiting instead of attending to the diners.

  As for the room staff, we battled unmade beds, sloppy cleaning and missing towels.  Very disappointing considering the room itself was very nice. 

  We attribute the poor service to the fact that no matter whether good or bad the staff now receive a weekly salary instead of tips.  A preset amount is billed to your acct each day to cover tips for the staff. At the end of the cruise the funds are distributed among the staff.  Sadly, too many of the staff are now just biding their time waiting for payday Saturday to arrive.

After everything we read about "Free Style" cruising and even though we chose the ultimate drink package and paid the extra gratuity up front we were still charged for things! A bottle of water was $4.50 plus 18% gratuity!! We read that tipping was our choice, NOT TRUE, they withheld $13.50 per person per day out of our account. Sure it's not much but it is aggravating when you're told you tip who you want to. We dined at Cagney's for my husband's birthday and it took us 3 hours to complete our meal!! I much prefer having the same waiters each night and building a camaraderie with them.

There were very few activities on the ship while it was in port. There were several bars on the ship but, if there was no activity in the area they were closed. 

It was just not a good cruise overall and even though we LOVE cruising we will NEVER cruise with Norwegian again. Looking forward to cruising again in May on Celebrity!!

The menu variety in the dining room was not on a par with our expectations based on prior cruises.  It was as good as other cruise lines, but our experience with NCL was better in years past.  The entertainment, however, was excellent compared with other cruise lines.

The cruise was amazing, and we are so grateful to Clarissa Weir who helped us through the process of booking at the last minute!  If it wasn't for her professionalism and commitment to making sure everything went smoothly, we would not have been able to go - or have such a pleasurable experience.  She is obviously one of the best in her field, and I will recommend because of her service!  We loved everything about the cruise, and hope to get to go again!  Thanks Clarissa!!!

Linda & Albert was so helpful with DI that we are planning on another trip to Cozumel. The staff on the Jade was wonderful. We lived in the SPA with Jenna & Carol and the entire staff in the SPA was the best for my wife & I. We came home with no stress on my neck & back.

THE FOOD WAS OK,THE FOOD SERVICE STAFF WERE SLOW,ROOM ATTENDANTS WERE EXCELLENT,CRUISE DIRECTOR STAFF TALKED WAY TOO FAST AND HEAVILY ACCENTED-COULD NOT UNDERSTAND

We've been on multiple cruises, first time on NCL.  The service was terrible, food quality poor and we had to continuously watch our bill as we were charged for drinks even though we bought the beverage package.  

A very bad experience overall. Poor service, poor to little communication, dated worn ship decor, mediocre food. My family saved and planned for our first cruise and were extremely disappointed in our cruise experience.  I will/ would not recommend Norweigan to anyone. I would welcome follow up from Norweigan Cruise Lines  but doubt they'll reach out to us. I am angry that our one special family vacation was such a bust. I cried when I first got to the ship and realized that this cruise had been so misleading