The Cruise Good the Pre Hotel Experience Was NOT! See End
Norwegian Epic Cruise Review to Caribbean - Southern
10 Night Southern Caribbean (San Juan Roundtrip)
Sail date: January 16, 2020
Ship: Norwegian Epic
Cabin type: Balcony
Cabin number: 13282
Traveled as: Couple
Reviewed: 4 years ago
Review summary
We were left at the airport in San Juan by NCL Hotel and Air. Some genius forgot to put us on the list. Due to an air delay it was 1 am. No one for NCL will take responsibility if this happens. I called everyone possible WARNING THE EMERGENCY NUMBER IS ONLY OPEN FROM 8-5 EST M-F, If you need it hope you have your emergency then. NCL was no help in letting any know I would be late due to a weather issue. I eventually found that SOMEONE failed to place our names on the list - either NCL or the hired transportation company. Even with a copy of this list and a copy of the bill proving it was paid for - they would not refund any money or even say the magic words that would have made it much better. "We are sorry we made a mistake, what can we do to fix it?" This is really unacceptable - don't think I will bother booking their pre-cruise hotel package again - though the first time was incredibly good. The bad news for me I have another one booked for June. I will call myself to make sure I am on the list. I literally spent 5 hours at least of vacation trying to get someone to understand they did not do what they were supposed to do. I was never successful - the fact is NCL felt NO responsibility for leaving us in the airport at 1am in the morning (the lady in charges said she would've been there if she knew my name and flight info) - NCL Air was notified but they did not think was important to tell anyone. NCL Miami Office was also notified they tried their best to convince me that no one would pick me up regardless - though I paid for it. Surprise there was a NCL rep there when we arrived for someone else. On board I was given the run around and even was accused of not paying for it - even with the receipt on the boarding document. The TA was also blamed for not paying - yet it was on the boarding document. This had a huge negative impact on my vacation. Working to get some funds back through travel insurance, however I still feel that NCL should be able to refund when they don't fulfill there end of the service agreement. This was the worst cruise we have ever had from NCL and we are Platinum - which obviously makes no difference. If you choose pre or post Hotel and Air - BEWARE. They are not organized well enough to deal with a problem. If it works it is great but don't let a plane get delayed. I was given my gratuities back eventually as they said that was all they could do. Well not sure that covers my time and frustration, but at least it was something (please do not tell me I kept a worker from tips) I tip in person anyway. I was NCL that took the tips away. The EPIC rooms are Dark and Dreary you cannot see with the lights on, unless you are in the Haven or Single cabins. It's just not my favorite ship. Choose another one and it will be much better.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
THIS IS MY LEAST FAVORITE NCL SHIP(2ND TIME ON BOARD) - My advice spend your money on another ship. The itinerary made me try it again - still not at good ship. I see many people that love it - they are probably in the Haven or studio cabins. The studio cabins and Haven are very much better than the rest of the ship --- they do not have the weird configuration and lighting is better. Osheans seems to be a lot less busy try it for breakfast if you are looking for a restaurant - Taste will take an hour for eggs and toast.
Ports of call
Tortola, British Virgin Islands
Disembarkation
5 Comments
Walshmusic 4 years ago
Walshmusic 4 years ago
katj 4 years ago