We like trans Atlantic cruises. This was one of the worst
Embarkation
2 out of 5
Ship experiences
Food and Dining
2 out of 5
The dining rooms varied. The carb cake in Ocean Blue had broken shells. The fried fish plate had no taste to it. The potatoes ar Cagney were not cooked. The head waiter in the Manhattan room always came over to great us and asked it there was anything he could do. We don’t eat pork but many if not all options had pork or bacon and they could not substitute.
Onboard Activities
3 out of 5
There were a lot of repeat entertainers that were C call at best. Getting reservations were a chore and they told us we were in the wrong lines. For trivia and other games, the room was too small.
Entertainment
3 out of 5
See above. The production shows were top notched. Some of the performers were repeated a number of times and were C class entertainers.
Children's Programs
No children with us
Service and Staff
2 out of 5
Many of the staff could not address the issues on board. Our cabin floor was wet for 5 days due to a toilet leak. There was sewage water coming from the toilet. The mini refrigerator did not work and I needed it for my medication. The air conditioner/heater did not work properly.
Ship Quality
4 out of 5
The ship was in good shape but showing its age. The elevators skipped floors. The public bathrooms were closed for maintenance repeatedly.
Cabin / Stateroom
3 out of 5
Once the issues mentioned above were corrected, the cabin was ok. The clothes closet was one of the smallest and the TV was out dated.
Ship tip
Be overly patient. They are now understaff and it takes a long time to get issues resolved
Took the Monstrat tour. Had to wait a long time for the tour guide to get the tickets and waisted more time to waiting to sample the wine. We were suppose to have free time to look around but that did dot happen
Luckily we are Platinum and did not have a long wait for a tender. Others had to wait hours. They only ran 4 tenders, too few for such a large ship. Had a good time walking around town.
I was on the same TA, and I am very sorry to read about your disappointment. Fortunately, my experience was different. I did not experience any major issues and had a great time. Embarkation, for example, was the fastest ever. Indeed, food in MDR and specialty restaurants were not that good. In the end, I only went to the buffet where I could see and choose my food. Taking into consideration the price paid for 16 nights, this TA was a bargain. Staying home, I would have spent more at the supermarket.
If you had booked tours for each place you would have seen and done more in each port. Can't believe you would pass up seeing and doing more because you had to pay for shuttles!
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