NEVER AGAIN

Norwegian Breakaway Cruise Review to Transatlantic

hmkash

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 24

Overall rating:

3.5 out of 5

16 Night Transatlantic - Eastbound (New York To Rome)

Sail date: April 20, 2023

Ship: Norwegian Breakaway

Cabin type: Inside

Cabin number: 11417

Traveled as: Couple

Reviewed: 1 year ago

Review summary

NCL made a mistake on our air line reservation. We wanted to depart and return from Atlanta. NCL had us departing from Atlanta but returning to NYC. We immediately notified them of the mistake. We followed up almost weekly for the next six months. 10 days before departure we were told they weren't going to fix it and we were responsible for getting from NYC to Atlanta. Ended up costing us more money and than if we had not used NCL air travel service. Gibraltar excursion was a disaster. NCL is not to be trusted. We'll never cruise on NCL again. I wouldn't be surprised if NCL goes out of business. Anyone with money on deposit will probably loose it.

Embarkation

5 out of 5

Went great for us but I talked to many who had to wait hours for the NCL shuttle from the airport to the cruise port.

Ship experiences

Food and Dining

3 out of 5

Garden buffet one notch below Golden Corral. Manhattan /Taste nothing special. Cagney's way overpriced for the quality.

Onboard Activities

3 out of 5

Trivia. Venue (atrium) sucked.

Entertainment

3 out of 5

Six and Burn The Floor well done but not my thing. One comedian was the worst I've ever seen. Walked out after 10 minutes.

Service and Staff

5 out of 5

Excellent.

Ship Quality

3 out of 5

Our first and last cruise on a "large" ship. I hate having the atrium in the same room as customer service. You couldn't hear what rep was saying.

Cabin / Stateroom

3 out of 5

Nothing special. Small than inside cabins we've had on smaller ships.

Ship tip

Sail with someone else

Thumbs up

Ports of call

Royal Naval Dockyard, West End, Bermuda

3 out of 5

Ponta Delgada, Azores

3 out of 5

Lisbon, Portugal

3 out of 5

Disembarking was unorganized. We went from the atrium on level six to the front of the ship up to level level seven all the way to the back of the ship outside then all the way to the front of the ship before exiting down a gangway which went all the way to the back of the ship. Very difficult for older guests.

Thumbs Up 0

Malaga, Spain Did not visit port

Gibraltar tour failed because NCL was unaware of new Gibraltar entry requirement. Whole day wasted.

Thumbs Up 0

Valencia, Spain

4 out of 5

NCL didn't have enough shuttle buses so we had to walk almost an hour to get to town.

Thumbs Up 0

Barcelona, Spain

4 out of 5

Disembarkation

4 out of 5

Went smoothly despite complete lack of communications.

11 Comments

BonitaAndBob 1 year ago

What was the new Gibraltar requirement?

Thumbs Up 1

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gmababy 1 year ago

Did you make it clear to them you depart and return place? If not then that's on you for not reading/ questioning. You can't blame the cruise line.

Thumbs Up 1

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byhisgrace 1 year ago

Appreciate your feedback

Thumbs Up 0

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cdavid46 1 year ago

🤦‍♂️

Thumbs Up 0

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Gwbigdog 1 year ago

Thanks for sharing your cruise

Thumbs Up 0

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Jimd403 1 year ago

I’ve always booked air travel separate from the cruise. While convenient to go through cruise line, often not worth it

Thumbs Up 0

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javawoody 1 year ago

Hard lesson, cruise lines do cruises

Thumbs Up 1

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Jerrec 1 year ago

Unfortunately you learned the hard way, never use the cruise line for air travel. So much less stressful to book it yourself. The added stress isn’t worth any amount you may save.

Thumbs Up 2

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kdlady 1 year ago

You should never book airfare through a cruise line. They don't have your best interest in mind because they don't make money on your flight.

Thumbs Up 1

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cruising2004 1 year ago

Thank you for sharing your cruising experience. Sorry all did not go according to plan.

Thumbs Up 0

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AuntPinkie 1 year ago

Appreciate your details. Sorry you were so disappointed.

Thumbs Up 0

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Other reviews of this sailing

My favorite ship.

Great Transatlantic With one stain. Unannounced to passengers and crew NCL didn't pay customs fees on spirits to Italian govmnt. Once in Italian waters cocktails were cut off for the rest of the cruise

Bad cruise on Norwegian