AWFUL AND DISORGANIZED

Item: Norwegian Breakaway
Rating: 3.2
Author: dcv83

Norwegian Breakaway Cruise Review to Transatlantic

dcv83

Contributor Level: Purser

98 Days Till Next Cruise

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 26

Overall rating:

3.2 out of 5

Verified Review

16 Night Transatlantic - Eastbound (New York To Rome)

Sail date: April 20, 2023

Ship: Norwegian Breakaway

Cabin type: Balcony

Cabin number: 14716

Traveled as: Couple

Reviewed: 1 year ago

Review summary

This was supposed to be the trip of a lifetime. We aren’t wealthy people and had to save for a very long time to go on this anniversary trip. NCL’s mismanagement caused me a great deal of distress, crying multiple nights, no functioning toilet for 6 days in a row, missing multiple ports due to poor management during disembarking. God forbid there had been an emergency, I had zero faith we would make it off the ship in a safe, timely manner… I feel like I wasted thousands of hard earned dollars and truly feel like we have been scammed. It was supposed to be a once in a lifetime trip, and was truly the biggest disaster due to their mismanagement.

Embarkation

1 out of 5

We used NCL for transfers, and found ourselves stranded at the airport for 5 hours.

Ship experiences

Food and Dining

1 out of 5

Specialty restaurants aren’t worth it. Tepenyaki was the only decent one but still not worth the price.

Onboard Activities

3 out of 5

Bingo is always fun. The game shows were amusing to watch. Other activities were always far too crowded

Entertainment

5 out of 5

Six and Burn The Floor were incredible.

Children's Programs

I don’t have kids

Service and Staff

5 out of 5

Our room Steward Ricardo was fabulous. Other stand outs were David and Fidel at the Vibe Beach Club and Erron and Marion at Starbucks.

Ship Quality

3 out of 5

Just average. By the end of the cruise you could tell many people were sick. Many people coughing and sneezing all over everything.

Cabin / Stateroom

3 out of 5

It was just average. Nothing stood out. Paid extra for access to the thermal spa and were only able to use it twice since it was overcrowded and super loud.

Ship tip

Don’t do it.

Thumbs up

Ports of call

Royal Naval Dockyard, West End, Bermuda

3 out of 5

Ponta Delgada, Azores

5 out of 5

Lisbon, Portugal

4 out of 5

Cadiz (Seville), Spain

5 out of 5

4 out of 5

1 out of 5

1 out of 5

3 out of 5

Livorno (Florence & Pisa), Italy

5 out of 5

Civitavecchia (Rome), Italy Did not visit port

This was disembarkation day and a disaster.

Thumbs Up 0

Disembarkation

1 out of 5

Awful awful awful. They tried to separate my husband and I onto different busses, causing me to have a full blown panic attack. I had to physically force myself off the bus as they wouldn’t let my husband on.

7 Comments

BonitaAndBob 1 year ago

Sorry you had such a rough time. We enjoy sailing NCL but stick to the Haven to allow a respite from the noise and chaos

Thumbs Up 0

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byhisgrace 1 year ago

Thanks for your review

Thumbs Up 0

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Gwbigdog 1 year ago

Thanks for sharing

Thumbs Up 0

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Jerrec 1 year ago

Hopefully you learned some lessons should you cruise again. Cruise transfers are rarely worth it. And if you had an issue with your cabin, hopefully you were persistent in complaining to guest services. Normally they will move you if there is an issue they can’t resolve.

Thumbs Up 1

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AuntPinkie 1 year ago

Interesting itinerary. Sorry this cruise didn’t meet your expectations. Happy anniversary.

Thumbs Up 0

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IzzyW 1 year ago

What did you not like about Valencia?

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javawoody 1 year ago

Sorry for your disappointment

Thumbs Up 1

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