MSC Meraviglia Cruise Reviews - Reviews

This is the first, last and only time I will sail on MSC. It took over an hour and a half to embark. Food and service in the restaurant was fair, at best. Towels were thin and rough as sandpaper. Couldn’t take a drink into theater. Photocopied menu in restaurant. Daily planner not supplied in cabin (just advertising). Need I continue?

Best cruise I have ever been on. Had such a good time and atmosphere was so nice. The dancers were better then any cruise I have ever been on. They worked hard and were always so friendly to talk Can not wait to use msc again in the future. Once you try msc you wont want to cruise the others ever again. Sorry for the person who went overboard.

Paid extra for Fantastica Experience but was never able to use room service. They were out of breakfast items and phone number was constantly busy

UNFORGETTABLE EXPERIENCE! I am ready to go again! Unbelievably relaxing and rejuvenating!

Absolutely beautiful boat and great experience for the whole family. We were treated like royalty and enjoyed every second. The entertainment was better than any other cruise line we've been on. Would definitely recommend.

I took this cruise as a personal time away with God. It was what I needed, thank you.

Would sail MSC again. Great staff. Plenty of variety of events/entertainment to keep you busy

For my first time cruising, I have to say it was a wonderful experience and has made me a cruise junkie I'm afraid. I'm actually planning my next cruise for next year, which will be a transatlantic cruise. I'm so excited!! A cruise is all about you and what you want it to be!! So just relax and be patient and just enjoy yourself. Don't let the small stuff interfere with your happiness!!!

MCS Meraviglia Overall, the ship was very nice although a little bit on the disco side with lots of chrome, however the food and the entertainment were high points. The ship has been well maintained and the rooms were comfortable although, as with most cruise ships, storage is at a premium. The majority of the frustration was associated with packages or the need for some information systems improvement. On the positive side was definitely the food which was above average and on par with a premium cruise line. The gala night was a particular stand out with excellent lobster and steak that can stand up to most specialty restaurants and is included in the complementary restaurant. My suggestion is to ask your waiter on the first night when the gala night will be so that you can make sure to be in the restaurant for that meal even if you make no others. The entertainment was also very good with a variety of different shows providing excellent entertainment in the evenings with a 45-minute timeframe. The staff was friendly and accommodating although at times not particularly well-trained for the position they were occupying. Although the ship was at full capacity other than a few key spots such as the buffet or the central corridor just after a show the amount of people was not that noticeable. This is definitely a family-oriented ship and on our cruise, there were a high percentage of children and young adults. The ship does however have several adult areas which the staff actively strives to keep the proper age bracket in these areas. Taking away from the experience was some of the areas which need improvement or better training. One of these examples is the drink package which depending on the level of package you get does not work in many of the locations such as any of the specialty restaurants or the pub (which also charges for the food) and because of the limitations of the package it?s very easy to think that you were going to get money off on a drink when in fact you will pay the full price plus gratuity. An example of this would be that you get only one beer selection and any other beer is excluded from the drink package or the pricing discount. These difficulties are further exaggerated by crew that either don?t know or won?t take the time to give you your discount on drinks which are not included in the package. This is particular true in any of the high-volume bars such as the pool or the entertainment venues. Since MSC has decided to go completely paperless in many cases you never see a receipt and many of the crew members do not inform you that you will be charged above the drink package. During our cruise we had to go back to a bar or customer service 3 times to get charges corrected and reminded crewmembers several other times to include the drink package discount. In addition to the drink package the dining package may have some ?features? which may make you feel a bit underwhelmed. Although the food in the specialty restaurants was excellent, if you?re using a dining package you are only allowed to select off of a submenu for the ?dining experience? in some of the venues. Although there are several selections on these menus, some of the more popular items such as crabcakes appetizers or Seabass were not part of the allowed selections. You could buy them for a 50% reduction to the standard price in addition to the price already paid. Outside the packages the other MAJOR point of irritation was the speed of the IT systems. This was particularly true whenever you are trying to get on or off of the ship it took 3 to 4 seconds from the time the cabin card was scanned until the information came up for validation. To put this in perspective when you come into port if only two thirds of the passengers wanted to get off (2000 people) it will take anywhere from an 1.5 -2.0 hours if you are at the end of the line and believe me the line is long and slow, as typically there is only one or two stations running. The slowness was also seen at other places such as the bars slowing down drink service considerably. In summary I would say that MCS Meraviglia was an enjoyable cruise and a good value with meals and entertainment as high points. But you must read and understand carefully what you are buying with the packages and where are these limitations. You can also expect delays any time you are either getting on or off the ship.

I am a seasoned cruiser. This was my first MSC experience and it will be the last. The specialty restaurant staff are rude. Room service takes 2 hours to get someone on the phone to take an order. The food was not what one would expect on a cruise. It was like dinning in a high school cafeteria. The bar service was deplorable the ship departed the port at 6pm and they ran out of tequila at 2pm. Each day was more and more disappointing. 90 minute wait times for a drink. Trust me, do not book with this cruise line.

This is our 1st and last MSC Cruise EVER!!!! And would never recommend it!!

We had a great time on our first cruise and will definitely cruise again but I will likely try a different cruise line. MSC is good but they are a European company and the food options reflected that. Our family tends to eat more traditional american fare so the food choices for us were limited we ate in the buffet for every meal

It was our first cruise, not expecting much. It was such a wonderful experience with the food and entertainment, this experience has set out expectations high. Hopefully, we will not be disappointed trying other cruise lines since this blew our experience!

This is my second time on the MSC Meraviglia and I enjoy all that the ship has to offer and the commitment of the staff and crew. I came back due to the amazing activities and shows. I also enjoyed the 3 days in Bermuda allowing me to come and go as I pleased.

On a scale of one to 10 I give the MSC cruise line a solid 8.75! I think the website could be more user-friendly. But once on the ship, I would give it a solid 9! The entertainment was top-notch. The food was good. The pizza was excellent at the buffet chocolate shop. The prices in the MSC shop are very good they’re reasonable they had nice MSC jackets for only $26, you can buy sets for less priced than you on the outside, the arts and crafts on sea days do not incur an extra charge and of course the staff are very friendly. I had no major issues the entire 12 days of my cruise and yes I absolutely would sell with MSC out of Brooklyn again. 🤗

Our experience aboard the MSC Meraviglia departing from Brooklyn, NY was exceptional. The food offered a satisfying variety and quality. The ship itself was stunning, meticulously maintained, with the LED dome being a highlight. The staff were notably friendly and accommodating. Entertainment options were diverse and enjoyable. Overall, we highly recommend this cruise to anyone seeking a memorable and enjoyable voyage.

The ship is nice, the crew is good, the food is average. The itinerary and cost is best.

This was overall a great cruise. Not happy we had to miss Ocean Cay. But that was out of the Captain's control since it was weather-related. I would have liked to see some kind of compensation for missing this port since it is regarded as one of the highlights of this cruise.

The Meraviglia is a beautiful ship with so much to do. Progressive trivia was a lot of fun.

A week ago, I sailed on the MSC Meraviglia from New York. The listing originally was a 8 day 7 night trip to the Bahamas. Prior to the trip, I checked the weather and it stated that it was going to be in the 70s. We anticipated warm weather so my mom and I packed up our suitcases in accordance with the weather. The night before the trip, we suddenly received notification that the ship will be rerouted. The message sent by MSC stated this: “this is to inform you that we have significantly altered the itinerary of your cruise due to adverse weather conditions expected across Florida and the Bahamas during the week ahead. Heavy rain is expected across most of the destinations that we planned to visit, as well as wind gusts surpassing 40 knots which would render our maneuvers to enter destination ports unsafe.” The message goes on to state that we would be sailing to New England and Canada instead because it would be “safer”. Upon receiving the news, my mom and I were obviously very upset and enraged. We scrambled to repack our entire suitcase. We took out all our warm weather clothes that we originally packed and replaced them with winter clothes such as sweaters, jackets, and thick pants. Why would you tell people this the NIGHT before? This had everyone scrambling. Onboard: Food: The food on the ship was mediocre at best. They made the same stuff to eat most of the time and there were not many food options. The bread was generally very hard and tasteless. Regarding dining options, 3 meals were included every day. (breakfast, lunch and dinner, not including specialty dining which of course you had to pay for). The main buffet area was where I ate most of the time. Food was free here but drinks you had to pay for such as soda, juice, alcohol, etc.) They provided hot and cold water, but bottled water we also did have to pay for as well. Aside from the food, the second concern I had was regarding the staff. Staff members would constantly swarm around you and try to get you to buy the drink packages. Activities: The activities on the ship you also had to pay for, for the most part. They did have a couple of free shows at the main theater, the Broadway Theatre. My mom and I decided to go bowling which ended up being 30 dollars for 30 mins. The other activities such as rollercoaster, flight simulator, F1 racing, etc. all ended up being kind of pricey so I opted out of those. Excursions: Due to the itinerary change, we ended up going to Boston, Portland Maine, and St. John’s Canada. The ship docked in Boston for THREE days. This is outrageous. On top of this, these are all places that I have already been to so I was unsure if I wanted to leave the ship and explore these places but ultimately I decided I would at least go to one of the destinations so I could at least do something while I was on the cruise. I decided to go to St. John’s. I visited the excursions desk on the ship so that I could see if there were any available tickets for the shuttle bus (the bus that would take us on a tour of these destinations). I greeted the staff member at the desk and informed him that I was interested in going to St. John’s. He was extremely dismissive and rude. He said to me “why didn’t you come earlier? You should have come earlier because now there’s barely anything left” in an extremely nasty tone. I ended up not going to any of the excursions. It was also FREEZING cold every single day. Staff: The staff members were the worst part. I did not have a good experience with any of them. Aside from the staff from the excursions desk, I felt hostility from other staff as well such as the front desk staff, staff from the shops onboard and the photography staff who were outright racist to me by speaking Chinese to me assuming I did not know english. I would also like to point out that the majority of the people on this cruise were predominantly asian. It is extremely disgusting the way Asians were getting treated. The staff were only interested when they wanted your money. Also, when we were leaving the ship, the staff members kept forcing and rushing me to get off even though there was still lots of time. In conclusion, this was my experience aboard MSC Meraviglia. I did not feel valued or appreciated as a customer (especially being an asian female) that paid my own hard earned money for my mom and I to go on this cruise. I have sailed with multiple cruise companies (Carnival, Royal Caribbean, Norwegian) and I have not had a problem with any of them. They were wonderful and extremely pleasant in every way unlike MSC. I do not recommend this cruise line to anyone. Do not sail with this company, especially if you are a POC like me. They will treat you horribly. Instead, take your money and sail with a company that actually cares about you, and not just your money.