Eurodam Reviews

Was very disappointed that there was no notice that the itinerary had changed. We were expected to leave the country only to find out that we were going to port within the same state. It would have been nice to have received notification of the changes and an opportunity to cancel the trip. The ports that were chosen were no where near what we had originally expected. Will not use Holland America again.

Because of Hurricane Willa, we went north instead of to Mexico. Overnight in San Francisco, a couple of hours in the L.A. port, a couple of hours to Catalina by tender, and then a couple hours to Ensenada. Disappointing.

Though change of ports of call was expected due to typhoon, it was indeed good that safety was paramount, and briefings were constantly given. This cruise made me feel important and great. Thank you, Eurodam. See you, again.

We enjoyed the sailing experience, the food and the amenities but the trip overall was a trip to no where...the hardest experience was when we were eating...For the first two days everywhere you turned, frequent cruisers were complaining about the alternate port route and the small credit given to us for our inconvenience. We didn’t the difference because it was our first cruise...it is important to pay attention especially when it cost $$$ on this beautiful ship...

We had a lovely time on this trip, the facilities onboard were well taken care of and very nice, the first was good for a repositioning cruise and the activities, like trivia, were fun.

Liked the Eurodam. The main dining room was absolutely the best on any cruise. The service was prime! All 3 servers - great, terrific, etc! Can't give them enough compliments. I would say the chef is also at the top of his game, and has the kitchen cooking! Really, really good. All the staff on the ship were just fantastic. Also enjoyed all the old people tottering around.

The cabin stewards are terrific - everything we asked for was accommodated. The guest relations team could be more informed - we rec'd different information from each person we asked a question: we were using a new luggage system and the paperwork wasn't clear so we asked 3 different people in guest relations and got 3 different answers. The ports were great - arrived early to each one except Victoria, which was unfortunate since it was an evening only port with already limited options. Overall, this is a great itinerary.

The views were breathtaking. All the stops in Alaska were incredible. The staff was friendly, attentive, and service oriented. The food in the formal dining room was delicious.

bad selection of food---terrible ocean view room,pull out couch for 3rd person awful & blocked walk way to bathroom for the other 2 people,had 2 walk over top of the pull out bed to get to bathroom at night. very limited activities 90 o/o of your time aboard ship awful with nothing to do but shop & watch TV.. this was my 11th cruise 2nd to Alaska worst ever, we up graded from Carnival to Holland America for a better cruise experience BAD MISTAKE

1st of all the agent I dealt with on gave me wrong information About the dollar amount of gratuity. Also we were not going to sail on Holland America and we're going to sail own possibly carnival but my agent on whose name is Toni recommended that we use Holland America. It was mine and my husband's 1st cruise and not the best experience. The food was terrible the shows were just OK and fact we left during one of the shows because it wasn't great. We had 2 good stewards that cleaned our room and 1 good waiter. The places we went to were great but the 1st 2 nights on the ship I actually went to bed hungry. My husband is not a picky eater and he didn't even like the food. We talked to several people on that ship and they were all complaining about the food . Not sure how anyone can mess up steamed white rice but they managed to do it on that ship. Will not sail on the Eurodam again and maybe not even Holland America after this experience. Both my husband and I were also lied to from Pablo at guest services on this ship offering us a meal at one of the upper tier restaurants and then after we made our selection he told us that we only could pick from 2 of the 4 restaurants, he also told us that he had already mentioned that which he never did to either me or my husband. Then he kept arguing with us so I hung up on. Him. Needless to say we received nothing and never got a call from anyone else. We talked with a couple owned the ship one morning at breakfast and he told us this was their 15th crews and the 1st time on this ship and it was also the last time because it was the worst ship he had been on. He said they food was terrible and customer service was terrible. We feel the same way. Thanks Holland America and for screwing up our 1st cruise.

Food was not as expected. Port times were poorly planed. Entertainment limited

Excellent staff, food, and service. Highly recommend staterooms with balconies for this cruise, as the scenery was just beautiful.

Some disappointment with Eurodam -- already shared comments with Holland. Disappointed with on-board shopping -- they need to offer a 'Eurodam' ornament NOT just a generic Holland ornament. 'Solo diners' and all diners seem to need to stand your ground to NOT 'share' tables. Only '5:30 PM and 8:00 PM times were seemingly available for open seating main dining room reservations but only had to wait once for maybe five minutes.

My husband and I were very pleased with Holland America’s organization from embarking, to excursions, anytime dining, concerts and lectures offered, and disembarkation. Well done Eurodam staff!

Good itinerary, great cities visited in Alaska and BC. Wished we had more time to spend in Victoria as we arrived at 6pm and left at 11p. Overall nice ship with excellent staff. The food was adequate. The activities on board were just ok. Definitely recommend dining at the Tamarind restaurant on board.

I think I've said enough. But since this was our first Alaska cruise and first time on HAL, I had great hopes that this would be a dream cruise. It sadly, was not to be.

Easy seven days. Good ship. If you can't do inland, Alaska by cruise is OK. Glacier Bay was wonderful and beautiful on our day. We saw some calving and a brown bear. We had a brief glimpse of a whale at Inside Passage. Not all ships stop at Sitka or Glacier Bay, so choose your ports/line based somewhat on what you want to see. The crew takes great pictures and you can choose the ones you want. Have them take all you can so your selection is large and you can pick the best.

Let me start by saying that we loved Alaska!! We really enjoyed being on a smaller ship as everything seems more accessible and fast/easy to get to, but there are some trade-offs with smaller ships. Foremost amongst the differences, was no place in the evening to hang out and enjoy live music as a lounge/background music environment. BB Kings offered live music every night, but unless you got there early, it was standing room only. The dance floor in this venue is very small and it's realy more of a concert than anything else. The crows nest was very nice and quiet, but no live music and wasn't really geared up for the evening - the lighting was bright and harsh and service was spotty when seated/relaxing. Also, there is no disco or evening dance/party venue. Other HAL ships have a disco, but on Eurodam the same space is now the Gallery Bar off the casino. Very nice place and we really enjoyed the Galley Bar and spent a lot of time there as the service was great (thanks to Joey) but again, there was no music or craic as the Irish say. If you are looking for dancing, this is not the ship to be on. The Lincoln Center Stage concerts were nice and the musicians were very talented, but a lot of the senior citizens fell asleep and started snoring. The area where Lincoln Center Stage was, is set up like a concert in the middle of a lounge and feels very much like it was an afterthought to better utilize the space. Stateroom - we had a balcony cabin on deck four port side forward. The plus to the balcony cabins on deck 4 forward are they are a bit larger than other decks, by about 1.5' - 2' in depth. The downside is that from the railing down its steel rather than glass which makes it hard to sit on the balcony and see the water as you can only see in the distance above the railing. The bedding in the room is horrendous - the pillows were awful as was the mattress itself. My husband and I had a very hard time sleeping every night and not once did we wake up in the morning refreshed and ready to go. In full disclosure, I normally sleep like a baby on a ship and we stayed at the Marriott by Seattle airport the night before our cruise and their pillows/bedding were amazing and the best night sleep we had the entire trip. There is always the debate of port vs starboard in Alaska and which is preferred. My parents were starboard and we were port and to be honest, I don't think there was a discernable difference between the two on this particular ship and sailing. Wildlife moves, so you never know which side they are going to be on and as for general scenery, both sides were equally beautiful. In Glacier Bay, the ship rotates, so if you aren't in front of the glacier at first, you will be in a while. Food and Service - two very important aspects of any cruise. We were left feeling "meh" about this part of the cruise. The dining room menu for dinner is pretty pedestrian most of the time - meat, fish, pasta. Nothing that blew our socks off or left us wanting more. The dining room for breakfast and lunch was pretty basic, so we went to the Lido each day. The lido had a nice variety of things, especially at lunchtime. Nice salad bar which I enjoyed every day. The hot menu selections seemed pretty good and there was always something at the carving stations. There were also two specialty sections - Mexican on one side and Indian/Pan-Asian on the other. My husband really enjoyed most of the curries that were offered and I was thankful there was sushi, albeit very limited selection. We were traveling with my parents and a few of their friends and they all loved the food! They are pretty simple eaters and the basics suit them just fine. My husband and I are more adventurous and look for things that we can't make at home. While we were never left hungry, at times we struggled with the menu. There was only one dining room item (fish and shrimp taco) that was truly superb that I couldn't stop talking about it and even mentioned to the chef on the way out of the dining room. We did eat in the Pinnacle Grill one evening (the only time we could get in) and while it was nice, was nowhere near the experience I have had previously. We felt like we were rushed through every course - the entire meal only took 45 mins, when in the past, dining there has been an experience. The sommelier, Joseph, was horrible!! He rushed over when we were just being seated and threw an iPad at us to make our selection and then left...didn't come back until just before our main course was being delivered. We asked our waiter for him 3 times and nothing. Finally, my husband got up to get us wine from the Pinnacle Bar just across the way. Joseph finally showed up then and was a condescending a-hole and insulted us for having the drinks package. We actually left the Pinnacle dinner feeling like we had wasted the money and completely underwhelmed by the overall experience. We purchased our shore excursions through the ShipMate app and loved the whale watching in Juneau - we were on a much smaller vessel than what is sold through the ship. As a result of being on a smaller boat (18 pax) we were able to get closer, longer viewing times and found a large pod of Orca's that the larger boats couldn't get to. In Sitka, there is a free bus that takes you right into town and lots of shopping and a few bars/restaurants. There are also a few shops right at the pier for anyone who doesn't want to take the free shuttle to downtown. In Victoria, there is a paid shuttle to downtown that is $13 pp roundtrip BUT a cab is only $10 flat rate per car. There were 6 of us, so we just grabbed a mini-van cab and saved $68 total. Victoria was a beautiful town that is very walkable - lots of shopping, bars, and restaurants. Ketchikan we only had a few hours in the morning in port, which was not nearly enough time. Great city, very walkable right from the ship and lots to see an do as far as excursions. The itin for this ship could easily trim time off of Juneau (there until 10 pm) and add that time to Ketchikan to make it more balanced. Overall, Alaska is AMAZING!! We saw tons of wildlife - bears, whales, sea otters, eagles, etc. Ship life on Eurodam is pretty sedate and slow paced. I think HAL is trying to attract a bit younger crowd by adding BB Kings but it's still a senior audience that enjoys the 50's and 60's music. I was glad we selected the Eurodam versus the other choices (Princess or NCL) but the onboard pace and offerings, as well as food, is really geared toward seniors aged 60 and up.

Overall a good experience, food was very good and the service was great. Drinks are weak on the lido deck, go to one of the other bars for drinks. The entire staff on the ship were excellent, service was great.

This was our first cruise and it will not be our last. Holland America made our first cruise a fairy tale experience. From the fantastic ship to the beautiful weather we could not have had a better experience. Mother Nature and Holland America are to be congratulated, What a great team!