Eurodam Reviews

We love Holland America Line and while this particular voyage wasn't our best experience, it was still wonderful and well worth it!

Overall great first cruise experience and will be cruising again in the near future!

Never experienced the Mexican Riveria from a cruise before, so I don't know how typical the trip was. I do know that the boat had a lot of motion and was difficult to sleep at times. The pool was actually sloshing over at times due to all the motion. Our last trip was to the Carribbean and was much smoother. If you're prone to sea-sickness, be aware. The shops didn't even sell basic medicines, band-aids, etc., although they had a LOT of T shirts. LOL

Pleasant staff and crew. ship in great condition with easy access to all facilities.

Great time-benefits were above any problems-2 items I mentioned about food and singers and dancers. The comedy guys were super-piano player great Just a relaxing time-would suggest it to any one You have to get you interned and Wi-Fi costs down to a reality level

Took a tour in every port, all booked with Holland America. Hard to say any one better than the other, all fantastic yet different Probably the best was the helicopter flyover of the lava flows, but sadly, all the activity had passed and we did not even see steam. If you are afraid of a long sea voyage, do not worry. we had flt seas both ways. It was late Nov. We did a transatlantic in Oct, the North Sea. Flat all the way, For the most part the captains can sail away from storms. One very, very good thing. -- Both Holland America and Princess have ditched CNN in favor of Fox News, so no putting up with 24 hrs on non stop HATE!!!

Because of Hurricane Willa, we went north instead of to Mexico. Overnight in San Francisco, a couple of hours in the L.A. port, a couple of hours to Catalina by tender, and then a couple hours to Ensenada. Disappointing.

Though change of ports of call was expected due to typhoon, it was indeed good that safety was paramount, and briefings were constantly given. This cruise made me feel important and great. Thank you, Eurodam. See you, again.

We enjoyed the sailing experience, the food and the amenities but the trip overall was a trip to no where...the hardest experience was when we were eating...For the first two days everywhere you turned, frequent cruisers were complaining about the alternate port route and the small credit given to us for our inconvenience. We didn’t the difference because it was our first cruise...it is important to pay attention especially when it cost $$$ on this beautiful ship...

Was very disappointed that there was no notice that the itinerary had changed. We were expected to leave the country only to find out that we were going to port within the same state. It would have been nice to have received notification of the changes and an opportunity to cancel the trip. The ports that were chosen were no where near what we had originally expected. Will not use Holland America again.

We had a lovely time on this trip, the facilities onboard were well taken care of and very nice, the first was good for a repositioning cruise and the activities, like trivia, were fun.

Liked the Eurodam. The main dining room was absolutely the best on any cruise. The service was prime! All 3 servers - great, terrific, etc! Can't give them enough compliments. I would say the chef is also at the top of his game, and has the kitchen cooking! Really, really good. All the staff on the ship were just fantastic. Also enjoyed all the old people tottering around.

Food was not as expected. Port times were poorly planed. Entertainment limited

bad selection of food---terrible ocean view room,pull out couch for 3rd person awful & blocked walk way to bathroom for the other 2 people,had 2 walk over top of the pull out bed to get to bathroom at night. very limited activities 90 o/o of your time aboard ship awful with nothing to do but shop & watch TV.. this was my 11th cruise 2nd to Alaska worst ever, we up graded from Carnival to Holland America for a better cruise experience BAD MISTAKE

1st of all the agent I dealt with on gave me wrong information About the dollar amount of gratuity. Also we were not going to sail on Holland America and we're going to sail own possibly carnival but my agent on whose name is Toni recommended that we use Holland America. It was mine and my husband's 1st cruise and not the best experience. The food was terrible the shows were just OK and fact we left during one of the shows because it wasn't great. We had 2 good stewards that cleaned our room and 1 good waiter. The places we went to were great but the 1st 2 nights on the ship I actually went to bed hungry. My husband is not a picky eater and he didn't even like the food. We talked to several people on that ship and they were all complaining about the food . Not sure how anyone can mess up steamed white rice but they managed to do it on that ship. Will not sail on the Eurodam again and maybe not even Holland America after this experience. Both my husband and I were also lied to from Pablo at guest services on this ship offering us a meal at one of the upper tier restaurants and then after we made our selection he told us that we only could pick from 2 of the 4 restaurants, he also told us that he had already mentioned that which he never did to either me or my husband. Then he kept arguing with us so I hung up on. Him. Needless to say we received nothing and never got a call from anyone else. We talked with a couple owned the ship one morning at breakfast and he told us this was their 15th crews and the 1st time on this ship and it was also the last time because it was the worst ship he had been on. He said they food was terrible and customer service was terrible. We feel the same way. Thanks Holland America and for screwing up our 1st cruise.

The cabin stewards are terrific - everything we asked for was accommodated. The guest relations team could be more informed - we rec'd different information from each person we asked a question: we were using a new luggage system and the paperwork wasn't clear so we asked 3 different people in guest relations and got 3 different answers. The ports were great - arrived early to each one except Victoria, which was unfortunate since it was an evening only port with already limited options. Overall, this is a great itinerary.

Some disappointment with Eurodam -- already shared comments with Holland. Disappointed with on-board shopping -- they need to offer a 'Eurodam' ornament NOT just a generic Holland ornament. 'Solo diners' and all diners seem to need to stand your ground to NOT 'share' tables. Only '5:30 PM and 8:00 PM times were seemingly available for open seating main dining room reservations but only had to wait once for maybe five minutes.

Excellent staff, food, and service. Highly recommend staterooms with balconies for this cruise, as the scenery was just beautiful.

The views were breathtaking. All the stops in Alaska were incredible. The staff was friendly, attentive, and service oriented. The food in the formal dining room was delicious.

My husband and I were very pleased with Holland America’s organization from embarking, to excursions, anytime dining, concerts and lectures offered, and disembarkation. Well done Eurodam staff!