Costa Mediterranea

Poor customer service and organization. We were stranded in Hamburg when cruise screwed up bus shuttles back to ship.we were charged for everything from table water to a hotel tax each day. Disappointed with treatment of non-excursion passengers. Money was foremost the theme on this cruise. We love a Royal Carribean and others for how they treated everyone.

The only negative was the total lack of embarkation and "detailed" planning information. This should have been sent to us by Costa and we still never have received it.

I was with two friends. We want to go with a different cruise line when we cruise again. The cruise ports were great, but the cruise itself was somewhat off a disappointment.

Everything was as we imagined it would be on the Costa Mediterranean! The food was excellent and the staff very warm, knowledgable and attentive to every detail.

Our trip was "smooth sailing" and we returned home refreshed.   I would definitely recommend this cruise to friends!

Menu diversity was mediocre. Each dinner in the principle dining room was repetitious. Always with an Italian slant. Not good for a ship with multiple nationalities on board and boring for a 10 night cruise.  Garden salads with main course were always the same vegs.,  with very limited salad dressing selections. Optional cheese plate was unappetizing and looked like left-overs from breakfast buffet or prior day offerings.

2. In the buffet afternoon restaurant the very same cheese selections and cold cut appeared relentlessly.

CLUE: GET A NEW COOK BOOK.

3. Upscale premium- charge restaurant had same menu as main dining room but at an extra price.

4. Premium charge - room service breakfast for premium cabins arrived cold, food was badly prepared and orders for husband and wife arrive 25 minutes apart.

5. WiFi reception throughout the ship was unreliable and often failed to work in a timely fashion.

6. Bar tenders poured soft drinks from cans or bottles (10 oz) and served them in smaller glasses (7 oz.)  so they didn't provide the full portion. I asked to have them pour my entire beverage into a larger glass and they refused. Very stingy portion control on soft drinks and worse on alcohol, despite "all-you-could-drink" high cost drink packages.

7. On board television had only 1 channel consistently in English ( sometimes MS-NBC), but 5 channels were dedicated to Costa-only channels. Many more channels were provided in French or Italian. None in German or Spanish.

8. Ship lacked any source where you could purchase  small toiletries like: mouth wash, antiperspirant, hair spray, cough drops, aspirin, antiacids, camera batteries, OTC medicine,

9. On Costa provided shuttle buses into town, drivers did not speak any English and could not tell people where they were being dropped off, so it was difficult to find the bus stop at the end of the day to return to the ship.