We overall were very disappointed with this cruise. Water wasn't provided at dinner unless you have prepaid for it (and I mean, not even tap water). The tap water access on the 9th floor was even cutoff at 10pm, so you have to order from room service and pay a service fee if you want a cup of TAP WATER. This cruise advertises themselves as being known for their Italian cuisine which was terrible. The only food any of our party enjoyed was the desserts. Food service was promptly cutoff as passengers entered the ship from excursions and was replaced with sandwiches, meat, and cheeses. We felt nickel and dimed the entire cruise. There were no towel animals on the bed when we returned from dinner which I thought all cruiselines surprise you with these. Customer service got rude at times also. We paid more for this cruise for an interior room than we have ever paid before and were not happy with the overall experience. The entertainment was not very well thought out either.