We overall were very disappointed with this cruise. Water wasn't provided at dinner unless you have prepaid for it (and I mean, not even tap water). The tap water access on the 9th floor was even cutoff at 10pm, so you have to order from room service and pay a service fee if you want a cup of TAP WATER. This cruise advertises themselves as being known for their Italian cuisine which was terrible. The only food any of our party enjoyed was the desserts. Food service was promptly cutoff as passengers entered the ship from excursions and was replaced with sandwiches, meat, and cheeses. We felt nickel and dimed the entire cruise. There were no towel animals on the bed when we returned from dinner which I thought all cruiselines surprise you with these. Customer service got rude at times also. We paid more for this cruise for an interior room than we have ever paid before and were not happy with the overall experience. The entertainment was not very well thought out either.
After 23 previous cruises, on 5 other Cruise Lines, this Cruise Line is worse than anything I could ever imagine. The food was mostly bad, but did match the service everywhere on the ship! There is vertically no entertainment. Not even movies, except 4 of the 6 straight days at sea when there was no television, then they ran the same movies 24 hours a day.
Other than the bad food, nothing else is include on this ship. You are charged everything else.
I will not do Costa again at any price....
Staff was great. Turned off by restaurant and bar packages. Statement drapes torn and had holes, shabby. Big screen on deck was used for ads. No menus until dinner. Normal place for menus outside main restaurant was used for ads for other restaurants you have to pay for. Dinner menu varied every nite but menu did not reflect actual dish. Crepes were thick and served in a soup bowl covered with cheese sauce. The chef cannot make gnocchi . Spanakopita was a spinach pop-tart. Shore time at some ports was 6 hours. Crew was not happy with Costa. Lost one crew member in the middle of the Atlantic .
The Costa Deliziosa has the best spa of any cruise ship we have been on. The cost for the 10 day cruise was only $114 person if you booked it pre-cruise. When we got onboard they made us a better offer -- $170 for the 10 day use of the spa with a treatment included, I chose the facial, my husband the 60 minute massage. The treatments were so good we had several other while on ship. Another offer was a "Relaxing Night" it included a full body exfoliation, body & hair mask, body and hair moisturizer, a tea room experience and they gave a gift of a jar of scrub and pad. All this for $39 and on top of that, if you booked a treatment they took the $39 off of the treatment fee. The relaxing night lasted 2 hours and was terrific.
The rest of the cruise was good, as you would expect of a newer ship.
I think the customer service could be improved. I had a whole bag of cosmetics disappear and no one I talked to cared a bit. The ship was very nice and the crew worked hard to keep it that way. I didn't feel that the food was the best. Some things seemed undercooked like the bacon and the ribs.
We are speechless on how awful this trip was. We had traveled with Costa in the past, that experience was amazing like a dream. This was the worst we have ever experienced. The cruise line in the past was like being on a dream vacation. Now not at all. You must pay for everything of any quality, the food was without a doubt the most inedible and disgusting foods ever. I overheard many other guests make similar comments. I even spoke with many crew members who said they would no longer work with them after their current contract expired.We had a running joke each night, we would order several things from each course hoping we would at least get something edible, or even get it at all, The waiter we had for the first night was the worst possible waiter. He even insulted me personally. They even charge for ice cream now, how sad. Breakfast each morning was exactly the same, no change - no special foods. Lunch and dinner buffet was almost exactly the same each day, little change.I can't say enough about how miserable the trip turned out to be, I was at the hospitality desk each night. I cried everyday about how miserable we were. If we could have gotten off and stopped the trip, we would have. I even spoke to the hotel director, who in my opinion barely listened and when he did gave many empty excuses as to why things were the way they were. The food,, service, amenities, and entertainment were awful. This line went from luxury to 8 Days Inn. My opinion, and the opinion of a few other guests we spoke with is this was all due to the company trying to recoup their losses from the Concordia disaster. The majority of the crew below management barely smiles and seemed very unhappy to be there unlike past cruises we have experienced.
It's like finding out there is no Santa Claus any longer, we are devastated over this trip. For the first time I could not wait to leave and get back home. We have never had this kind of experience in the past and traveled many times on several other lines. We used to hold Costa with the highest regard, and truly felt until now they were a true luxury cruise line. We have traveled with , Norwegian, Royal Caribbean, Celebrity, and Carnival. A total refund for this trip would be in order, we have never been so unhappy and miserable in our lives.
I have attached 3 photos of food - they speak for themselves.
Expected much better from an Italian Cruise Line.
Not able to choose our restaurant seating time, we were assigned second seating and were not allowed to change it, the food was mediocre, the daily menu listed better selections at a surcharge, the Gala night menu (ship 7th birthday) listed a rock lobster as an alternate selection for an additional $ 25.00/person.
Fresh cooked hamburgers and soda fountains at the buffet restaurant were offered for an extra charge.
This was our very first time taking a cruise and I gifted it to my wife as a Second Honeymoon,& invited another elderly couple to join us,which they did.
The welcoming committee was warm and friendly and taking our first snap at the wheel was memorial.The cabin was spacious and welcoming but most of all was the human face of Costa in our cabin attendant namely "Bayu Sahid. He was kind & hard working & we gifted him.//On the flip side we were fed the same menu for 10days with no salt or any variety,pasta,macoroni etc. No German,Chinese or Indian food at all.B'fast eggs were tasteless.Chefs had no idea of using sauces & light spices or even soy sauce.//Entertainment was great & lots of activities.On our last night we attended the theatre and our friends wife decided to go to the WC and trajedy struck as from the first step of the balcony she tripped on the first step and came tumbling down two flights of stairs. Each of the stairs had steel edges which broke her big toe and as she lay there,a Costa lady (White Uniform)came and asked if she should call the doctor and that would cost $180 initially.Our friend was in shock & so was her husband,while I held her head off the floor waiting for someone from Costa to assist her with a wheelchair.I hear that Costa may be liable for damages as no attempt to assist the dazzed passenger,but most of all,NO Medical or accident report on this passenger was ever made,while crowds gathered around.She had a black eye,head and rib laserations from the steel edges(no carpeting)
Finally, a wheelchair was brought & we wheeled the patient to her cabin in great pain.No Costa personnel followed up to her cabin to see if any further assistance could be offered....very poor response.
We are waiting a response from Costa on the matter. Ashley Francis
I have sailed Costa a number of times and many things have changed and not for the better. Staff was not very friendly the food was average at best. They canceled excursion without any explanation.
Discover the Caribean with this cruise was perfect for us : First trip in the Caribean and First cruise ! Fort-Lauderdale- Nassau- Amber Cove- Ochos Rios- Caiman Island - Roatan- Cozumel all very nice place with beautiful beaches, nice people and good atmosphere. The Deliziosa is a nice Ship with very experienced personnel, good food food and good entertainement too.
Booking a Suite on the Costa Deliziosa made for a truly "delicious" cruise!
Suite passengers enjoy lovely private dining room for three meals a day - superb food and service. Also - we were celebrating our anniversary and Costa is the only line I know that loves couples who are honeymooning or celebrating anniversaries and always makes a fuss over them (on all their ships) with a special cocktail party!
Fewer Americans on board - so we got to practice our Italian, French, German and a bit of Portuguese - all without paying for a trip across the "pond".
As suite passengers we enjoyed the services of a butler and Amit (our personal butler) went the extra mile - making sure we had everything we needed including the fruits we enjoyed most delivered to the cabin daily. Boarding and disembarking were smooth and easy. Also love the 11PM boarding time, allowing us to arrive on the same day by plane.
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