We booked because we liked the itinerary. The ship was nice but the free beverage included only water and tea/coffee in the morning, while other cruise ships offered free ice tea, flavored water and coffee/tea all day. Using hand sanitizers is not mandatory like in other cruise ships, increasing the risk of contracting illness. The main dining restaurant offered only Italian menu throughout the cruise and the servings are small. The shows are good. The customer service of the staff could use some improvements, like smiling at customers. There were no toiletries at all in our bathroom, like soap and lotion. We had to ask for soap and when we asked for lotion, the cabin steward told us that lotions are not provided, unless we are gold members. I think this penny pinching will hurt this cruise lines business. We have used Royal Carribean, Norwegian and Princess and the service there are a lot better and they all provide soap, lotion and more selections of free drinks.