Great destinations but the experiences on board the ship were lacking

Costa Magica Cruise Review to Europe - Eastern Mediterranean


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 6

Overall Rating:

3.0 out of 5
Verified Review
7 Night Greece & Adriatic (Venice Roundtrip)
Sail Date: May 13, 2013
Ship: Costa Magica
Cabin Type: Balcony
Cabin Number: 6230
Traveled As: Couple
Reviewed: 4 years ago
We chose this cruise because of the destinations and they were great. However, the on-board experience was not up to the standards of other cruise experiences we've had. Our balcony room was great and our cabin steward did a very nice job as did our servers in the dining room. Communications were not good - for example, we didn't get the message about needing to get our passports before arriving at Dubrovnik in a timely manner and found our about it by word of mouth at dinner. We were in our room until 6:30 pm when we went to dinner and had not received the sheet stating that we needed to pick them up between 6pm and 8pm. We were told by our tablemates at 7:45pm that if we didn't get our passports by 8pm, we would not be able to go ashore at Dubrovnik. We left our food to run to the 5th floor to get them. A crew member at the elevator told us to go to the 3rd floor so we went there and there we were told to go to the 5th floor after all. We got there right before 8pm and then were told we could get them later if we'd missed that deadline. The information sheet was in our room when we got back after dinner. Why wasn't that listed in the Today program from the night before? Staff did not greet us with smiles and warm greetings anytime we encountered them throughout the ship as we've become accustomed to with other cruise lines. They typically just ignored us and continued on with their own conversations. In fact, at Santorini, staff members were rude to us as we were getting ready to board the tender. The food was okay but not great like the food we've had on other ships. There weren't any activities that interested us on board the ship before or after shore excursions. No wine tastings or lecture series (although I know that would be difficult with all the languages being spoken) or dance lessons except during the day while we were off the ship. As people from the US, we found very few English speaking people and felt that this cruise line is really not really there for English speaking guests.

Food and Dining

3 out of 5
On most cruises, we've had a hard time deciding among lots of great choices. On this ship, we found most of the choices at dinner to be uninteresting.

Onboard Activities

1 out of 5
Wasn't much to do.

Entertainment

3 out of 5
We went to one show and it was good. Needed more activities before and after time ashore.

Children's Programs

3 out of 5
No children with us.

Service and Staff

3 out of 5
Our servers were fine but encounters with staff around the ship were not like we're used to. They are not trained to make eye contact, greet you with a smile and pleasant greeting.

Ship Quality

3 out of 5
Cabin was very nice. Ship was clean but not spectacular in appearance.

Cabin / Stateroom

5 out of 5
Large, well organized, very comfortable. Plenty of storage space. Nice bathroom. Only problem was that there was only one English channel - BBC News - nothing to watch for entertainment when we came back to the room.

Ship Tip

Lido is the only place on the ship that you can get breakfast that is similar to what we eat for breakfast in the US.

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