Costa Fascinosa

2.4 out of 5

Overview

Costa Fascinosa is a large ship, carrying 3700 passengers and 1068 crew, and sails from Savona (Genoa), Italy and Barcelona, Spain.

Sails from: Tarragona, Spain, Savona (Genoa), Italy, Barcelona, Spain

Cruises to: Europe - Western Mediterranean, Canaries, Europe, South America

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Contributor Level: Deck Hand
3 out of 5

Customer Service Needs Improvement

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Sail Date: / Traveled As: Family (older children)

When me and my family boarded the cruise ship on Sunday 23 April 2017 we noticed in our cabin that the toilet flushing electric switch (relay)/mechanical mechanism was defective. As the toilet would not flush on every press of the electric switch button. Sometimes it would flush sometimes it would not. The response was similar to corded battery cables on an automobile. Sometimes the car's engine would start when you turn the ignition key on and sometimes the engine would not start. I have been an automobile mechanic for over 50 years.

 

During the cruise I reported the malfunction of the toilet flushing mechanism for four days, Sunday, Monday, Tuesday and Wednesday. My reports were documented in the cruise ship computer. When I first reported this malfunction on Sunday night I explained to the Customer Service exactly what the problem was, corded contact points on the electric switch/relay. However, when a ship crew member came to our cabin to check he would simply go into the toilet and press the button and the toilet would flush. Well I guess he thought that we did not know how to flush the toilet. Well this exercise went on for three days until Tuesday 25 April. I stopped  the cabin steward in the hallway and had him try to flush the toilet and he noticed  after pressing the flush button several times the toilet would not flush. He understood at that time what I had been telling the customer service personnel for three days that the toilet would flush infrequently, the electric contacts were corded.

 

Finally on Thursday 27 April the electric switch/relay was replaced. I had asked the Customer Service Personnel to give to us a monetary credit on our bill for the inconvenience that we had to endure. Lucky for us we were less that 3 minutes away from the ship's toilet adjacent to the Theatre on the third floor.

 

This was our third cruise with Acosta and we enjoyed the cruise and would recommend Acosta Cruises to our friends in America.

Thank you

 

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Contributor Level: Purser
3 out of 5

Hidden fees abound

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Sail Date: / Traveled As: Couple

I admit that this critique reflects the fact that I have not traveled on many cruises, but I'll say it anyways: it's unenjoyable to be nickle-and-dimed for everything. That was my big take-away for Costa Cruise. Even the crew members (who were incredibly hospitable and lovely) admitted this fact to me: if you go with Costa, you're not gonna make it off the boat without paying a couple hundred extra euros for a fairly-basic experience. This may be standard practice for all cruise lines, but that doesn't make it right or desirable. 

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Contributor Level: Purser
4 out of 5

Birthday Celebrations with Costa

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Sail Date: / Traveled As: Couple

it was an amazing first experience with an Italian cruise line. My highlight was the entertainment and the staff politeness and helpfulness. They were so friendly and always gave us good service. The spa treatments were amazing! Definitely pampered to the max! 

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Contributor Level: Purser
2 out of 5

DO NOT DO IT!

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Sail Date: / Traveled As: Family (young children)

If you are American then do not do this one, the agent her name id Haley is ignorant and have not taken a cruise in her life, she was bragging about this cruise as the most luxurious and special.  The food in the open buffet is the same every day and the restaurant was ok but the waiters were not friendly and would not give you what you want unless you tip them every day.

Communications were a bit a problem, I remember Costa Concordia and understood the confusion and the chaos that followed the sinking of the ship back in 2012.

Shows and music very cheap and low quality. One of the ports; Napoli we stayed only 5 hours which was too short to see a city. The cleaners in the room were sloppy; imagine that I found in the ice bucket a rotten apple that they forgot to check and clean before our arrival.  You call and ask for thing but they ignore you. DO NOT DO COSTA, and if your agent is HAYLEY WILLIAMS from price line do not listen to her she is classless.

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Contributor Level: Deck Hand
3 out of 5

First Time with Costa

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Sail Date: / Traveled As: Couple

Costa review is nice and we had a high expectation when we book our cruise.

English language should be the principal communication on board. Anouncement over the shipboard communication system sometimes never transmitted in english.

We are force to join the Italians, Spanish, French or Germans in our excursions because no English speaking groups.

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Was this review helpful? 6
  • Price: $

  • Size: L

  • Total Passengers: 3700

  • Total Crew: 1068

  • Crew to Passenger Ratio: 3.46

  • Built: May 2012

  • Number of Decks: 13

  • Total Cabins: 1508

  • Cabin Categories: 16

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Costa Fascinosa Cruises and Itineraries

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Costa Fascinosa has 1508 cabins and 16 cabin categories.

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cruisereview
Contributor Level: Purser
Apr 19, 2017

For example: Bring your own pillow. Buy a drink package when you buy your tickets. Plan an average of 15 Euro per day, per person to get a basic shuttle ride off the boat and into the city. Also, make sure you're aware of the 10 Euro per person, per day hotel fee that will be billed to you at the END of the trip

jasondyba.gmail.com
Contributor Level: Purser
Dec 01, 2016

Bring your own pillow. Buy a drink package when you buy your tickets. Plan an average of 15 Euro per day, per person to get a basic shuttle ride off the boat and into the city. Also, make sure you're aware of the 10 Euro per person, per day hotel fee that will be billed to you at the END of the trip

Vacance
Contributor Level: Second Mate
Jul 03, 2014

The buffet area was messy, it was very difficult to find a clean table, and even if it was nor piled with dirty dishes, the table were not cleaned., even the floor were sticky most of the time. The restaurant was much cleaner, but the food was not at all tasty, my kids could have made better pasta.

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