Customer Service Needs Improvement by flintaldrigeVerified Review / Sail Date: / Traveled As: Family (older children)
When me and my family boarded the cruise ship on Sunday 23 April 2017 we noticed in our cabin that the toilet flushing electric switch (relay)/mechanical mechanism was defective. As the toilet would not flush on every press of the electric switch button. Sometimes it would flush sometimes it would not. The response was similar to corded battery cables on an automobile. Sometimes the car's engine would start when you turn the ignition key on and sometimes the engine would not start. I have been an automobile mechanic for over 50 years.
During the cruise I reported the malfunction of the toilet flushing mechanism for four days, Sunday, Monday, Tuesday and Wednesday. My reports were documented in the cruise ship computer. When I first reported this malfunction on Sunday night I explained to the Customer Service exactly what the problem was, corded contact points on the electric switch/relay. However, when a ship crew member came to our cabin to check he would simply go into the toilet and press the button and the toilet would flush. Well I guess he thought that we did not know how to flush the toilet. Well this exercise went on for three days until Tuesday 25 April. I stopped the cabin steward in the hallway and had him try to flush the toilet and he noticed after pressing the flush button several times the toilet would not flush. He understood at that time what I had been telling the customer service personnel for three days that the toilet would flush infrequently, the electric contacts were corded.
Finally on Thursday 27 April the electric switch/relay was replaced. I had asked the Customer Service Personnel to give to us a monetary credit on our bill for the inconvenience that we had to endure. Lucky for us we were less that 3 minutes away from the ship's toilet adjacent to the Theatre on the third floor.
This was our third cruise with Acosta and we enjoyed the cruise and would recommend Acosta Cruises to our friends in America.