Costa Fascinosa Cruise Reviews - Reviews

Keep your service expectations low and you won’t be disappointed. Fortunately, with our private chauffeurs and guides, the ports were lovely.

This line has so much potential to be a great ship. Get better chefs and food with much higher quality along with decent entertainment and you would create a much better experience with returning guests. We will never book another Costa cruise

gret trip amaizing ports of call great stuff good food ,in overall great trip

The food and drinks were amazing, all-inclusive drink pass is definitely worth it. The ports were good except Savona was kind of boring. The excursions are overpriced, we did some of them on our own for cheaper. Favorite thing was definitely the dinners, our server was named Jennifer and she did an amazing job.

When me and my family boarded the cruise ship on Sunday 23 April 2017 we noticed in our cabin that the toilet flushing electric switch (relay)/mechanical mechanism was defective. As the toilet would not flush on every press of the electric switch button. Sometimes it would flush sometimes it would not. The response was similar to corded battery cables on an automobile. Sometimes the car's engine would start when you turn the ignition key on and sometimes the engine would not start. I have been an automobile mechanic for over 50 years.

During the cruise I reported the malfunction of the toilet flushing mechanism for four days, Sunday, Monday, Tuesday and Wednesday. My reports were documented in the cruise ship computer. When I first reported this malfunction on Sunday night I explained to the Customer Service exactly what the problem was, corded contact points on the electric switch/relay. However, when a ship crew member came to our cabin to check he would simply go into the toilet and press the button and the toilet would flush. Well I guess he thought that we did not know how to flush the toilet. Well this exercise went on for three days until Tuesday 25 April. I stopped  the cabin steward in the hallway and had him try to flush the toilet and he noticed  after pressing the flush button several times the toilet would not flush. He understood at that time what I had been telling the customer service personnel for three days that the toilet would flush infrequently, the electric contacts were corded.

Finally on Thursday 27 April the electric switch/relay was replaced. I had asked the Customer Service Personnel to give to us a monetary credit on our bill for the inconvenience that we had to endure. Lucky for us we were less that 3 minutes away from the ship's toilet adjacent to the Theatre on the third floor.

This was our third cruise with Acosta and we enjoyed the cruise and would recommend Acosta Cruises to our friends in America.

Thank you

I admit that this critique reflects the fact that I have not traveled on many cruises, but I'll say it anyways: it's unenjoyable to be nickle-and-dimed for everything. That was my big take-away for Costa Cruise. Even the crew members (who were incredibly hospitable and lovely) admitted this fact to me: if you go with Costa, you're not gonna make it off the boat without paying a couple hundred extra euros for a fairly-basic experience. This may be standard practice for all cruise lines, but that doesn't make it right or desirable. 

it was an amazing first experience with an Italian cruise line. My highlight was the entertainment and the staff politeness and helpfulness. They were so friendly and always gave us good service. The spa treatments were amazing! Definitely pampered to the max! 

If you are American then do not do this one, the agent her name id Haley is ignorant and have not taken a cruise in her life, she was bragging about this cruise as the most luxurious and special.  The food in the open buffet is the same every day and the restaurant was ok but the waiters were not friendly and would not give you what you want unless you tip them every day.

Communications were a bit a problem, I remember Costa Concordia and understood the confusion and the chaos that followed the sinking of the ship back in 2012.

Shows and music very cheap and low quality. One of the ports; Napoli we stayed only 5 hours which was too short to see a city. The cleaners in the room were sloppy; imagine that I found in the ice bucket a rotten apple that they forgot to check and clean before our arrival.  You call and ask for thing but they ignore you. DO NOT DO COSTA, and if your agent is HAYLEY WILLIAMS from price line do not listen to her she is classless.

Costa review is nice and we had a high expectation when we book our cruise.

English language should be the principal communication on board. Anouncement over the shipboard communication system sometimes never transmitted in english.

We are force to join the Italians, Spanish, French or Germans in our excursions because no English speaking groups.

I've been on more than 20 cruises and I would rate this as one of all-time worst cruises. The food was absolutely terrible. Luckily we have a sense of humor and our table-mates also had a good sense of humor. We sent our food back almost every night. It became a joke - which food will we send back tonight.

Getting off the ship where we tendered was so disorganized. We only had a few hours in the most beautiful ports in the world and we spent most of the time waiting for our tender number to be called. Costa really needs to improve on getting passengers off the ship in a timely fashion so that people can enjoy and explore the beautiful cities. What a shame that we spent most of our time waiting.

I don't know why we stopped at Bari, Italy. I think spending more time in Mykonos or Santorini would have been much more interesting.

We took a shore excursion in Santorini and I plan to ask for a refund. We tendered in and then took a bus ride to the beach. We spent 2 hours at the beach, with a drink ticket for juice or coffee. No soda, wine, or beer or even food for the price of the excursion. The bus took us back to the town (according to the excursion for shopping) where we waited in line for two hours for the cable car ride to catch the tender back to the ship. Total waste of time. We were the last ones back on the ship. I'm not sure that they would have left without us had we not made the cable car ride in time.

We had a good time with our friends and made the cruise the best experience possible. But it was not because of the ship or Costa's organization - it was friends and family.

I hope Costa listens to feedback from their customers. They have so much to improve on.

This cruise was not my first time on a costa cruise. This one was not all what I remembered of Costa..

From the quality of food, to the service, a real nightmare. Our room was about the only thing that had not changed much . We talked to other guest, all had the same reaction, a very disappointing cruise.

It was way too big and difficult for English speaking guests.  Of the 4000 guests fewer than 300 were English speaking.  This made participating in the on board events difficult.  There was no advance preparation for any excursion.  No history or what to see was given.  The push was to take the excursions they offered which were very costly.  The food was attractively presented but  lacked taste.  The staff was generally helpful but were unable to give personal service.  My luggage was lost and they did provide me with some essentials but did not follow up on locating my luggage very well.  

This was the worst cruise I have ever taken. The ports were great but the ship was terrible. I did not like the food they served and the service they provided was not up to par. It took 12 hrs just for someone to fix my toilet. The entertainment they provided was not interesting. Wish they had more to do on the ship. I spoke with other passengers and they said that they did not enjoy this cruise either. They cruise other cruise lines and said this one was the worst. If your only wanting to see the ports then this is for you. I did love the ports but a couple of times they were late getting this set up so that took away time in the ports. Check in was a nightmare, everything was disorganized.

Hi, we have been living in cabin 1361 on the first floor for about a week at the moment. And every night about 2a.m. there’s a nourishing noise downstairs. It seems that someone from the staff is preparing meat there cutting it thoroughly. The noise starts at night and ends in the morning when the ship disembarks. We asked 4 times to change the cabin but employees from the reception could offer only balcon for us. It costs 325€/person no matter what day you choose it - the first day of cruise or the last. The price remains the same. It’s the 7th day of the cruise and every day they call us from the reception and ofer to change the cabin for the same price 325€/person. Please, gays, be very careful when choosing the cabin. The cabin 1361 is worst from all of the ship. And no one will help you to change it. Only for your money.

This cruise had a lot of older passengers and I guess the activities cater more to that age group. The cruise was generally ok. But if you’re looking for a more fun cruise, definitely not this one.

It wasn't the most exciting cruise - or ship - I have been on, but it was excellent value for money and the things that mattered most, such as food, cleanliness and of course itinerary, were very good.

a wonderful trip. a lot of enjoyment for the whole family

I sailed on the Costa Fascinosa in December 2017 from Spain to Brazil. This was my first experience with Costa. I travelled with my husband and we are both on our 30s. This was our fourth cruise. Overall: we would cruise with Costa again since we enjoyed our holiday. Pros: 1. The shore excursions were cheaper than other cruise lines so we booked directly from Costa. I couldn't really see a difference in quality either. 2. Great atmosphere! Our boat had a good mix of ages. There was something for everyone. 3. Our cabin steward was so kind and attentive. I saw her daily. She would stop for a chat and would even pick up conversations where we left off. Cons: 1. I adore Italian food but found the buffet sections to be the same everyday. The food was a good quality though. 2. I asked a few questions at the customer service desk and was given the response 'well, I don't know' or 'maybe'. I've gotten the response of 'I don't know but I'll have someone who does contact you' from other cruise lines. 3. There was a wide variety of nationalities on the boat. That is not at all a negative! But, this does make on-board activities tough since all instructions have to be repeated five times. I often found it easier to just speak to fellow passengers in Spanish or French. My husband also speaks German so he could do things in English or German. Your English speaking tour may get cancelled if it doesn't have enough participants to get the go ahead. So, if you do speak another European language, you'll be able to join that tour. Most people on our boat spoke Italian or Spanish. Please feel free to send me a message if you have a specific question. I'm more than happy to help!

The experience on this fascinating ship is at highest level! The best part were the animators who were making the greatest show ever and were the spirit of the party, and the theater where the dancers never stopped amazing us.

I would recommend improvements when it comes to the restaurant Gatopardo. The serving is waaaaayyyyy toooooo slow!!!!!!!!! 

I love Italian culture, so needless to say I was very pleased to be immersed into it for a whole week! The ship was fantastic. The staff was so helpful 24/7 and so friendly. Pro tip: My family and I flew in a few days prior to our sail date and I think it helped so much. The time change from the US to Spain was only 6 hours but I really think if we didn't have those 3 days prior, the cruise would not have gone as well as it did.