Costa Fascinosa Reviews

15 reviews




3 out of 5

Customer Service Needs Improvement by flintaldrige

Verified Review
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Sail Date: / Traveled As: Family (older children)

When me and my family boarded the cruise ship on Sunday 23 April 2017 we noticed in our cabin that the toilet flushing electric switch (relay)/mechanical mechanism was defective. As the toilet would not flush on every press of the electric switch button. Sometimes it would flush sometimes it would not. The response was similar to corded battery cables on an automobile. Sometimes the car's engine would start when you turn the ignition key on and sometimes the engine would not start. I have been an automobile mechanic for over 50 years.

 

During the cruise I reported the malfunction of the toilet flushing mechanism for four days, Sunday, Monday, Tuesday and Wednesday. My reports were documented in the cruise ship computer. When I first reported this malfunction on Sunday night I explained to the Customer Service exactly what the problem was, corded contact points on the electric switch/relay. However, when a ship crew member came to our cabin to check he would simply go into the toilet and press the button and the toilet would flush. Well I guess he thought that we did not know how to flush the toilet. Well this exercise went on for three days until Tuesday 25 April. I stopped  the cabin steward in the hallway and had him try to flush the toilet and he noticed  after pressing the flush button several times the toilet would not flush. He understood at that time what I had been telling the customer service personnel for three days that the toilet would flush infrequently, the electric contacts were corded.

 

Finally on Thursday 27 April the electric switch/relay was replaced. I had asked the Customer Service Personnel to give to us a monetary credit on our bill for the inconvenience that we had to endure. Lucky for us we were less that 3 minutes away from the ship's toilet adjacent to the Theatre on the third floor.

 

This was our third cruise with Acosta and we enjoyed the cruise and would recommend Acosta Cruises to our friends in America.

Thank you

 

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3 out of 5

Hidden fees abound by jasondyba.gmail.com

Verified Review
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Sail Date: / Traveled As: Couple

I admit that this critique reflects the fact that I have not traveled on many cruises, but I'll say it anyways: it's unenjoyable to be nickle-and-dimed for everything. That was my big take-away for Costa Cruise. Even the crew members (who were incredibly hospitable and lovely) admitted this fact to me: if you go with Costa, you're not gonna make it off the boat without paying a couple hundred extra euros for a fairly-basic experience. This may be standard practice for all cruise lines, but that doesn't make it right or desirable. 

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4 out of 5

Birthday Celebrations with Costa by keshy

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Sail Date: / Traveled As: Couple

it was an amazing first experience with an Italian cruise line. My highlight was the entertainment and the staff politeness and helpfulness. They were so friendly and always gave us good service. The spa treatments were amazing! Definitely pampered to the max! 

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2 out of 5

DO NOT DO IT! by imadgs

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Sail Date: / Traveled As: Family (young children)

If you are American then do not do this one, the agent her name id Haley is ignorant and have not taken a cruise in her life, she was bragging about this cruise as the most luxurious and special.  The food in the open buffet is the same every day and the restaurant was ok but the waiters were not friendly and would not give you what you want unless you tip them every day.

Communications were a bit a problem, I remember Costa Concordia and understood the confusion and the chaos that followed the sinking of the ship back in 2012.

Shows and music very cheap and low quality. One of the ports; Napoli we stayed only 5 hours which was too short to see a city. The cleaners in the room were sloppy; imagine that I found in the ice bucket a rotten apple that they forgot to check and clean before our arrival.  You call and ask for thing but they ignore you. DO NOT DO COSTA, and if your agent is HAYLEY WILLIAMS from price line do not listen to her she is classless.

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Was this review helpful? 5
3 out of 5

First Time with Costa by marsedralin

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Sail Date: / Traveled As: Couple

Costa review is nice and we had a high expectation when we book our cruise.

English language should be the principal communication on board. Anouncement over the shipboard communication system sometimes never transmitted in english.

We are force to join the Italians, Spanish, French or Germans in our excursions because no English speaking groups.

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1 out of 5

Costa Fascinosa needs LOTS of improvements by melyantuck

Verified Review
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Sail Date: / Traveled As: Singles/Friends

I've been on more than 20 cruises and I would rate this as one of all-time worst cruises. The food was absolutely terrible. Luckily we have a sense of humor and our table-mates also had a good sense of humor. We sent our food back almost every night. It became a joke - which food will we send back tonight.

 

Getting off the ship where we tendered was so disorganized. We only had a few hours in the most beautiful ports in the world and we spent most of the time waiting for our tender number to be called. Costa really needs to improve on getting passengers off the ship in a timely fashion so that people can enjoy and explore the beautiful cities. What a shame that we spent most of our time waiting.

 

I don't know why we stopped at Bari, Italy. I think spending more time in Mykonos or Santorini would have been much more interesting.

 

We took a shore excursion in Santorini and I plan to ask for a refund. We tendered in and then took a bus ride to the beach. We spent 2 hours at the beach, with a drink ticket for juice or coffee. No soda, wine, or beer or even food for the price of the excursion. The bus took us back to the town (according to the excursion for shopping) where we waited in line for two hours for the cable car ride to catch the tender back to the ship. Total waste of time. We were the last ones back on the ship. I'm not sure that they would have left without us had we not made the cable car ride in time.

 

We had a good time with our friends and made the cruise the best experience possible. But it was not because of the ship or Costa's organization - it was friends and family.

 

I hope Costa listens to feedback from their customers. They have so much to improve on.

 

 

 

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1 out of 5

Real disappointment .. by Vacance

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Sail Date: / Traveled As: Family (older children)

This cruise was not my first time on a costa cruise. This one was not all what I remembered of Costa..

From the quality of food, to the service, a real nightmare. Our room was about the only thing that had not changed much . We talked to other guest, all had the same reaction, a very disappointing cruise.

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1 out of 5

Too big and difficult for English speaking guests by barbbjenkins

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Sail Date: / Traveled As: Couple

It was way too big and difficult for English speaking guests.  Of the 4000 guests fewer than 300 were English speaking.  This made participating in the on board events difficult.  There was no advance preparation for any excursion.  No history or what to see was given.  The push was to take the excursions they offered which were very costly.  The food was attractively presented but  lacked taste.  The staff was generally helpful but were unable to give personal service.  My luggage was lost and they did provide me with some essentials but did not follow up on locating my luggage very well.  

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Was this review helpful? 19
1 out of 5

Never travel on Costa Fascinosa by Texchiccruiser

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Sail Date: / Traveled As: Couple
This was the worst cruise I have ever taken. The ports were great but the ship was terrible. I did not like the food they served and the service they provided was not up to par. It took 12 hrs just for someone to fix my toilet. The entertainment they provided was not interesting. Wish they had more to do on the ship. I spoke with other passengers and they said that they did not enjoy this cruise either. They cruise other cruise lines and said this one was the worst. If your only wanting to see the ports then this is for you. I did love the ports but a couple of times they were late getting this set up so that took away time in the ports. Check in was a nightmare, everything was disorganized.

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5 out of 5

Unforgettable! by petyasl

Sail Date: / Traveled As: Singles/Friends

The experience on this fascinating ship is at highest level! The best part were the animators who were making the greatest show ever and were the spirit of the party, and the theater where the dancers never stopped amazing us.

I would recommend improvements when it comes to the restaurant Gatopardo. The serving is waaaaayyyyy toooooo slow!!!!!!!!! 

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5 out of 5

Amazing Cruise! by cruisereview

Sail Date: / Traveled As: Family (young children)

We had an amazing week, the food was delicious, and the staff were helpful and kind. The entertainment was fun and the shows were spectacular. I would go again in this ship because it was amazing. The cabin was quite small but we booked an Inside Premium cabin. The restaurant was fantastic. In the buffet area we had a lot of choices and the food was delicious. The service was good. This was the first time with Costa and it was amazing.

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5 out of 5

I Think These Italian Cruise... by HMSLorelai1u

Sail Date: /
I Think These Italian Cruise Was Very Nice! I Really Had A Good Time, Dough I'm Afraid To Travel On Costa Ship's Cause I Was A Passenger Aboard The Costa Concordia! But This One Was Ok

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1 out of 5

Room theft and under cooked food - Costa was worst holiday ever by rwitthames

Sail Date: / Traveled As: Couple

Although initially excited about our first Mediterranean cruise holiday with Costa our trip soon turned into a nightmare.

The first day we were told our door keys and suitcases will be deposited in the room and the room doors will be left open.

When we went down to our room our cases were there but only 1 key, but didn’t think anything of it. Later that night around 10pm we got a call and the person hung up when we answered it.

The next day I left my wallet out for a couple of hours while I went to dinner and when I returned our holiday money had been stolen.

When I reported this, the security staff went through our room, cases and all our personnel belongings, asking us for receipts for any purchases, my wife stood crying after our interrogation which lasted 2 hours due to their poor grasp of English.

After reviewing the door access logs we found someone had been sneaking into our room looking for something to steal each time we were out.

The Costa staff then said they would get back to us which they never did, when we chased them they just said they were looking into it, all the way up to the end of the holiday. They just couldn’t have cared less which makes me think this is a regular occurrence.

If we could have got a flight home from one of the ports mid holiday we would have.

When we got home we contacted Costa and got the same response, ‘looking into it’ then no reply.

On top of this breakfast had to be sent back every day as uncooked and every order to room was wrong due to poor English.

There are plenty of cruise lines to choose from, don’t waste your money and precious holiday time on Costa you’ll regret it !!!

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Was this review helpful? 5
1 out of 5

Last time with Costa by Saul

Sail Date: / Traveled As: Family (older children)

I cruise average 2 times a year and this was our 10th cruise, but our opinion about this cruise is terrible, first the food was terrible, staff around the ship was not friendly at all, we used to see at in other lines when you met any crew member they always say hello, ask you if everything is ok, not in this one . At the restaurant our server never asked if everything was ok, if we needed something else, even when we ask for any recomendation about the options in the menu, nothing he was just taking order. The cabin too small (it was not surprise because this was not our first time at Costa cruise) but the cabin attendant was terrible: first the bed sheets seems like never was washed, dust everywhere,"no comment".

At the self serving restaurant if you were looking for something and you ask they said "is in the other side" and you go to the other side and ask, obviously, the answer was "is in the other side". so you have to desist because is a never-ending story. One day the lunch ( should be open until 1:30 pm ) at 1:10 the only available food was bread, and we were waitting standing there for 20 minutes (long line of people) and they said , sorry but is 1:30 pm and the lunch time is over. You can imagine what happened after.

The ports visited were ok but the time in each port was extremely short, you have no time for shopping. 3 or 4 hours is not enough at europe. Other cruises lines are 8 -10 hours, while costa 3 - 5.

Between 1:30pm  to 7:00pm  the only food available was bread and thin pizzas (inedible).

 

Nights life were fantastic, singers, piano, excellent.

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3 out of 5

OK, not great by turistmodu

Sail Date: /
The ship was beautiful. The crew was very nice\, but quite serious. I sailed on another costa cruise and it was awesome\, fun\, relaxed and easy going. This cruise seemed more serious\, a little boring\, and nothing special like my last costa cruise. Also\, the food on my lat cruise was spectacular \, this cruise was sub par.

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