The locations of destinations was fantastic but the food and overall interaction with other English speaking guests was not good. The food was a very big disappointment, types of food was limited, locations available for meals was limited and quality was VERY POOR. Mostly frozen meats, no real fresh quality at all. No true 24-hour pizzeria (without paying an additional amount), which you would expect on a cruise and it seemed they were pushing the "paid" restaurants versus the other food options. Will not take another Costa cruise.
The cruise over all was a good experience. The staff needs more training on customer service. but the over all was not bad. some ports need to be replaced with more fun ones.
My favorite part was eating all those unusual meals, such a choice. Everybody was so courteous and went out of their way to help us at all times. I was impressed with the children's programs. The tenor singer was the best I have every heard, Fran Cobos.
The room attendant was exceptional. He kept fresh towels and our room clean throughout the day. Dinner options were fantastic. We enjoyed foods from each place we visited. The waiters/waitresses could have done a better job in serving us. We always had to ask for more water and several of them made it obvious they did not want be there. One exception was Nengah Sudana who went out of his way to keep our glasses full and even talk to us. There was plenty of activities for us to do. We would go again
From check in to out, overall crew and staff are not very friendly. Blonde haired check in lady at cruise terminal never looked at is or smiled, acted upset about our passport vis, did not tell us where to go next, when asked about giving our credit card for expenses, said to go to Guest Relations. We went there first, Larissa was also not friendly, even rude at times, we were bothering her with our questions, so when we told her we booked the drink package online and she said eas not in their system, that we should book it again, we asked if we wouls end up paying twice, she said it was possible. We waited, returned twice, finally, asked if we could give our credit card, she too it, but was weird she did not mention first two times we were there, I tried to ask her why, she ignored, awful service.
Bar on deck 3 service was the worse, very unfriendly bar staff, we made bets on how many mistakes they would make on our order, every single time, really makes you appreciate other cruise lines and their more friendly and smiling staff. The lady at deck 3 bar who appears to be the head server was the worse, she would actually roll her eyes as if we could not see her, and we overheard her complain about other guests in front of us.
Our favorite, Samsara Spa, we had the best young lady give us a tour and explain the program, she was from Romania, wish I could remember her name, she was so nice, made our week special. We booked the week spa, added facials and purchased products because of her professionalism. .she gives the best facials, too!
Demi, our cabin steward was so nice, smiled every time we saw him, was friendly and kept our cabin clean. We could tell that he genuinely enjoyed serving others.
Overall, seems staff are unhappy, ready to go on strike, and do not enjoy their work. First cruise we have had this type of apathy by staff.
But, we still return to France, and we will still cruise Costa in the future.
Excellent route and time at the ports. The ship is well, elegant decorated and very clean. My firts time experience with a full european ship, I have to said that everything is super, except when eating at the buffet, people act like the food is going to end, not Costa fault, but at the restaurant everything great. Nice cruise, I trully recommend it.
We were very satisfied with our experience on Costa Diadema . We had 2 rooms and traveled with our adult and two teenage children. The food was excellent, especially the Fiorentino evening dining, if you love Italian food this is your cruise. Even more so If you love Nutella. The guests were overwhelmingly European (probably 30% Italian, 25% French, 25% Spanish, 10% German, and 10% Other British, American and Asian). Not many English speaking guests but no problem. Nightly entertainment shows were very good, especially the Romanian acrobat/dance couple. Only complainant was the ports of Savona, Italy and Marceilles, France, not much to see. Also a change of port, stopping at Sardinia instead of Palma De Mallarca as advertised.
Diadema was a large, newer ship so rooms were comfortable and very nice condition. Shows were limited in variety, food was okay but not a lot of variety either. Fortunately, the weather was only rough the first night and was smooth the rest of our trip.
The ship is new and nice, but the customer service is the worst. There are lots of hidden charges (food service fee, cabin service fee, etc.) and they would even charge you for a tap water at the bar. The Internet plan on the ship is a scam. I bought 250MB Internet Package, for which I was told I could “upgrade anytime” when signing up, but they refused to honor my upgrade because I used up all the data for the previous plan. Ok, lesson learned, so, I purchased “per minute” plan after my initial 250MB package expired. But when I reviewed my bill at the end, I noticed that they charged me for the minutes, as well as for another data package plan concurrently. When I took it up to the Customer Service desk, the lady said that the Internet charge is handled by a system and is automatic, so a mistake is NOT possible. Then she started to lecture me that Costa cannot be held responsible If a customer mistakenly pushes a wrong button, or forgets to log off. I happen to be an IT executive so I know exactly how Internet works and how data transmission is not possible after the WiFi is turned off, but she was not willing to budge insisting that system does not lie. Such an awful experience. This was my second Costa cruise, and will be the last one.
destinations and excursions great. Entertainment good. Food & service below average. Dining room wait service worse among my 12 cruises. Food was average. Insulting that we have to pay for certain entrees in the main dining room. Also, had to pay for pizza and ice cream. Ridiculous! Buffet hours and food choices very limited. Room amenities poor. Entertainment was varied and everywhere during the evening. We enjoyed the options. Excursions and guides were great.
FABULOUS! FABULOUS! FABULOUS! I celebrated my 50th birthday (along with 5 of my friends) and it was nothing short of spectacular. Our waiter, Deekshith Shetty went above and beyond the call of duty to make sure that each of us was happy and satisfied with our dining experiences. The crew sang happy birthday to me and gave me hugs and kisses (not done in America). Our cabin was cleaned to perfection, crew members knew me by name, the shows were great and the coffee was PHENOMENAL! The ship was beautiful and the staff was very polite. I have already started recommending this cruise to other friends. LOVED IT! Thanks Costa.
This was our fourth Costs cruise in the Med and it exceeded expectations in nearly every respect. The ship was very well laid out and the flow was natural. The rooms were very comfortable, as one would expect from a Costa cruise. The ship is very large and in some ports the distance to the city was quite long, in one case only possible to get there by purchasing a port shuttle ticket.
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