Costa Diadema Reviews

29 reviews




5 out of 5

Delightful seven days cruise by manukakar8

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Sail Date: / Traveled As: Couple
For me and my wife, the best part of this cruise was our stateroom. The size of the room, the comfortable bed and a good size bathroom with two separate sinks made our trip very pleasant. Greatly appreciated the complementary upgrade.

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5 out of 5

Wonderful by LuisGonzalez

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Sail Date: / Traveled As: Couple
Todo el personal muy amable y colaborador especialmente la Srta. Laura Balladares quien nos trato con mucho cariño y amabilidad, tambien muchas felicidades a los musicos de la banda sobre todo a Calogero Clemente y todos los musicos a su direccion.

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2 out of 5

Lonely American on Costa by dickwoodall

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Sail Date: / Traveled As: Couple

The locations of destinations was fantastic but the food and overall interaction with other English speaking guests was not good. The food was a very big disappointment, types of food was limited, locations available for meals was limited and quality was VERY POOR.  Mostly frozen meats, no real fresh quality at all.  No true 24-hour pizzeria (without paying an additional amount), which you would expect on a cruise and it seemed they were pushing the "paid" restaurants versus the other food options. Will not take another Costa cruise.

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Was this review helpful? 10
4 out of 5

Costa Diadema by batouta8780

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Sail Date: / Traveled As: Couple

The cruise over all was a good experience. The staff needs more training on customer service. but the over all was not bad. some ports need to be replaced with more fun ones. 

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Was this review helpful? 6
5 out of 5

Awesome by marilyn75brown

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Sail Date: / Traveled As: Singles/Friends

My favorite part was eating all those unusual meals, such a choice.  Happy Everybody was so courteous and went out of their way to help us at all times. I was impressed with the children's programs.  The tenor singer was the best I have every heard, Fran Cobos.  

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Was this review helpful? 9
4 out of 5

Great experiance by true2lions

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Sail Date: / Traveled As: Couple

SadThe room attendant was exceptional.  He kept fresh towels and our room clean throughout the day.  Dinner options were fantastic.  We enjoyed foods from each place we visited.  The waiters/waitresses could have done a better job in serving us.  We always had to ask for more water and several of them made it obvious they did not want be there.  One exception was Nengah Sudana who went out of his way to keep our glasses full and even talk to us. There was plenty of activities for us to do.  We would go again

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3 out of 5

Will cruise Costa and visit .france again, despite hospitality by Romecruiser

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Sail Date: / Traveled As: Couple

From check in to out, overall crew and staff are not very friendly.  Blonde haired check in lady at cruise terminal never looked at is or smiled, acted upset about our passport vis, did not tell us where to go next, when asked about giving our credit card for expenses, said to go to Guest Relations.  We went there first, Larissa was also not friendly, even rude at times, we were bothering her with our questions, so when we told her we booked the drink package online and she said eas not in their system, that we should book it again, we asked if we wouls end up paying twice, she said it was possible.  We waited, returned twice, finally, asked if we could give our credit card, she too it, but was weird she did not mention first two times we were there, I tried to ask her why, she ignored, awful service.

 

Bar on deck 3 service was the worse, very unfriendly bar staff, we made bets on how many mistakes they would make on our order, every single time, really makes you appreciate other cruise lines and their more friendly and smiling staff.  The lady at deck 3 bar who appears to be the head server was the worse, she would actually roll her eyes as if we could not see her, and we overheard her complain about other guests in front of us.

 

Our favorite, Samsara Spa, we had the best young lady give us a tour and explain the program, she was from Romania, wish I could remember her name, she was so nice, made our week special.  We booked the week spa, added facials and purchased products because of her professionalism.  .she gives the best facials, too!

 

Demi, our cabin steward was so nice, smiled every time we saw him, was friendly and kept our cabin clean.  We could tell that he genuinely enjoyed serving others.

 

Overall, seems staff are unhappy, ready to go on strike, and do not enjoy their work.  First cruise we have had this type of apathy by staff.

 

But, we still return to France, and we will still cruise Costa in the future.

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Was this review helpful? 10
4 out of 5

Great choice by jocttavianiit

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Sail Date: / Traveled As: Couple

Excellent route and time at the ports. The ship is well, elegant decorated and very clean. My firts time experience with a full european ship, I have to said that everything is super, except when eating at the buffet, people act like the food is going to end, not Costa fault, but at the restaurant everything great. Nice cruise, I trully recommend it. 

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4 out of 5

Outstanding Family Christmas Cruise by CharlesAnthony

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Sail Date: / Traveled As: Family (older children)

We were very satisfied with our experience on Costa Diadema . We had 2 rooms and traveled with our adult and two teenage children. The food was excellent, especially the Fiorentino evening dining, if you love Italian food this is your cruise. Even more so If you love Nutella. The guests were overwhelmingly European (probably 30% Italian, 25% French, 25% Spanish, 10% German, and 10% Other British, American and Asian). Not many English speaking guests but no problem. Nightly entertainment shows were very good, especially the Romanian acrobat/dance couple. Only complainant was the ports of Savona, Italy and Marceilles, France, not much to see. Also a change of port, stopping at Sardinia instead of Palma De Mallarca as advertised.

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3 out of 5

Good trip by blassetter

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Sail Date: / Traveled As: Couple

Diadema was a large, newer ship so rooms were comfortable and very nice condition.    Shows were limited in variety, food was okay but not a lot of variety either.   Fortunately, the weather was only rough the first night and was smooth the rest of our trip.

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1 out of 5

They were more than willing to lose customers for 35 Euro dispute by NKurosawa

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Sail Date: / Traveled As: Couple

The ship is new and nice, but the customer service is the worst.  There are lots of hidden charges (food service fee, cabin service fee, etc.) and they would even charge you for a tap water at the bar.   The Internet plan on the ship is a scam.  I bought 250MB Internet Package, for which I was told I could “upgrade anytime” when signing up, but they refused to honor my upgrade because I used up all the data for the previous plan.  Ok, lesson learned, so, I purchased “per minute” plan after my initial 250MB package expired.  But when I reviewed my bill at the end, I noticed that they charged me for the minutes, as well as for another data package plan concurrently.  When I took it up to the Customer Service desk, the lady said that the Internet charge is handled by a system and is automatic, so a mistake is NOT possible.  Then she started to lecture me that Costa cannot be held responsible If a customer mistakenly pushes a wrong button, or forgets to log off.  I happen to be an IT executive so I know exactly how Internet works and how data transmission is not possible after the WiFi is turned off, but she was not willing to budge insisting that system does not lie.  Such an awful experience.  This was my second Costa cruise, and will be the last one.

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3 out of 5

average cruise by notimpressed

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Sail Date: / Traveled As: Couple

destinations and excursions great.  Entertainment good. Food & service below average.  Dining room wait service worse among my 12 cruises.   Food was average.   Insulting that we have to pay for certain entrees in the main dining room.   Also, had to pay for pizza and ice cream.  Ridiculous! Buffet hours and food choices very limited.   Room amenities poor.  Entertainment was varied and everywhere during the evening.   We enjoyed the options.   Excursions and guides were great.

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Was this review helpful? 9
5 out of 5

AWESOME VACATION by monanoble6

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Sail Date: / Traveled As: Singles/Friends

FABULOUS! FABULOUS! FABULOUS! I celebrated my 50th birthday (along with 5 of my friends) and it was nothing short of spectacular. Our waiter, Deekshith Shetty went above and beyond the call of duty to make sure that each of us was happy and satisfied with our dining experiences. The crew sang happy birthday to me and gave me hugs and kisses (not done in America). Our cabin was cleaned to perfection, crew members knew me by name, the shows were great and the coffee was PHENOMENAL! The ship was beautiful and the staff was very polite. I have already started recommending this cruise to other friends. LOVED IT! Thanks Costa. 

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5 out of 5

Excellent new, for us, Costa ship by bob569

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Sail Date: / Traveled As: Couple

This was our fourth Costs cruise in the Med and it exceeded expectations in nearly every respect.  The ship was very well laid out and the flow was natural.  The rooms were very comfortable, as one would expect from a Costa cruise.  The ship is very large and in some ports the distance to the city was quite long, in one case only possible to get there by purchasing a port shuttle ticket. 

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3 out of 5

Great for those on a budget by abzmom

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Sail Date: / Traveled As: Couple

This was not a bad cruise. The rooms were compact & efficient. (Dual plugs were a plus) the service was friendly and not overly intrusive. The food was just OK. Not great. As Americans, we did not have to pay for water with meals. There were many many things that were extra. Like water, soft drinks, juice, etc. ( a beverage plan is available @ different price points) there were several alternative restraunts  for dinner, all cost extra. Trying to get breakfast or lunch @ the buffet was like hand to hand combat. It was crowded and difficult to navigate. Shore excursions were overpriced! Overall it was a good experience, but it is also a case of you get what you pay for. 

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Was this review helpful? 13
5 out of 5

A Memorable Trip by kaechung100

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Sail Date: / Traveled As: Couple

Costa Diadema is a high quality ship and the services we received were excellent. The places we visited such as Palma de Mallorca, Rome, La Spezia, Savona, Marseille and Barcelona were all memorable stops. The weather was also nice-in the mid-60 F during the day.  Due to the snow storm in the northeast region in US, we had a hard time of starting the trip, but all in all, it was a good trip.  

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4 out of 5

Costa Diadema in March by ginomu1953

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Sail Date: / Traveled As: Couple

Positives: New ship, clean and very good service from employees. All though sometimes look stress due to the ship taking passengers in every port.

The food very good. Lunch Buffet a lot of alternatives, beef,chicken, pasta,Chinese, great desserts. Dinners good and with alternatives just in case you didn't like the menu, but no dinner buffet.

Ports great with shuttles to go on your own. Ship with mostly European's not to many English speaking passengers. Overall a good cruise!

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3 out of 5

They do not care about customer service by costareview

Sail Date: / Traveled As: Singles/Friends
I wanted to take my mom on a cruise for her upcoming 65th birthday as she loves cruises and they're usually the best way to relax and visit so many different countries/places. We have cruised before with Norwegian Cruise Lines and I have cruised myself several times with Carnival, but as she lives in Bosnia and Herzegovina now, the closest and the best cruise that worked for the dates I was visiting her was Costa Diadema 7 day cruise out of Civitavecchia. Unfortunately, this wasn't such a great birthday cruise trip for her and it was super disappointing for me also who had paid and planned this for her knowing she loves cruises so much. Especially if it's your first time cruising, by all means, please choose a different cruise company, as they simply don't care for customer service or to resolve any issues you will have on the cruise. I have so many details of interactions with guest services/reception, waiters and so much miscommunication and misguidance on their part, but the dining experience was really what every night frustrated us and took away from the whole cruise experience and even the quality of food that was actually pretty good. Costa doesn't compare to other cruise lines. It’s ironic that I never received a satisfaction survey email from Costa even though I signed up to receive it, but at the same time speaks to how much they (don’t) care about customer service or opinion. All in all, not a super welcoming or friendly type of cruise, but its destinations, food, and dancing activities boost it up to average.

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4 out of 5

Just a cruise! by rapllaw

Sail Date: / Traveled As: Family (older children)
Having cruised with different cruise lines and having taken a Mediterranean one to other cities like Venice, Athens, Greek islands, Istanbul, and other Italian and France ports, i do not recommend you take this cruise, you'll be disappointed. Also, if you don't speak Italian it will be difficult to communicate with other passengers

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