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3.6 out of 5

Service needs refinement by hananpalz

Verified Review
/ Sail Date: / Traveled As: Family (older children)

Lots of families with small children. Crew was not attentive. Incorrect billing on statement

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4.9 out of 5

Beautiful ship, lovely crew children permitted to take over the pools and night clubs !! by strobino

Verified Review
/ Sail Date: / Traveled As: Couple

Traveled with Costa before and we were VERY pleased. It was very frustrating that so many children controlled the pools without being corrected and they were permitted in the clubs until the wee hours.

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2.4 out of 5

Stick to American cruise companies by alelulla

Verified Review
/ Sail Date: / Traveled As: Couple

There are kids in every corner of the ship, including the adult only areas. The Italian staff LOVE to use the overhead speakers. There is an announcement every 15 minutes (very annoying)

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2.7 out of 5

Clean ship. Policies were not traveler friendly. We kicked out of public places we were playing cards. They were public places to gather, but when it became time to turn off lights, arivederchi. Food was good but not 24 hours. Only water to drink. by wayne92399

Verified Review
/ Sail Date: / Traveled As: Large Group

OK experience but next time I'll probably use another cruise line.

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4.3 out of 5

Wonderful trip! by dmassey92399

Verified Review
/ Sail Date: / Traveled As: Couple

The cruise ship is very clean and well maintained. The ports were exciting and the ship arrived early and stayed late, giving us maximum time to enjoy the port. The staff was helpful and gracious. Overall we had a wonderful time.

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3.2 out of 5

Mid quality cruise experience by jerrylegg

Verified Review
/ Sail Date: / Traveled As: Couple

This cruise is tailored to Italian tastes, so if are expecting a Royal Carribean type of all-inclusive food and entertainment, you will not see it here. The staff was generally friendly and eager to help.

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Was this review helpful? 4
3.2 out of 5

a lot of change since last year by suzettelambert

Verified Review
/ Sail Date: / Traveled As: Couple

This was our 19th cruise and after taking the same ship the year before we were grossly disappointed. Thought some things that were added were cute, but most of what we experienced we were disappointed with. most unfortunate that my husband spent so much time complaining about our cruise when we usually spend that time having fun.

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3.7 out of 5

While this trip provided us an opportunity to explore several countries through a unique experience, certain factors made the overall experience only average. by MLarry

Verified Review
/ Sail Date: / Traveled As: Couple

The overall cruise experience was very good. However, we were late returning from an excursion in Palma due to some transportation issues and missed the ship departure. This was a terrible experience which cost me over $1000 in flight, lodging, etc,(We had to take a flight from Palma to Barcelona, and stay overnight in Barcelona. Then we flew to Palermo and spent a night there). This meant that, for 2 days, we were not on the ship. I don't blame Costa for us missing the ship. However, when we returned to the ship in Palermo, Italy and cruised to Rome, I saw that Costa had originally removed the service fees from my bill for the 2 days we weren't on the ship. But then they returned those fees, although we received no service, our stateroom was locked and received no cleaning for those 2 days, we consumed no meals, nor used any of the facilities during this period. I spoke with the cruise's on board customer representative to plead my case, and asked that those charges be removed,only to be told, very rudely, "Sir...That's NOT going to happen!". I should not have been charged for services I did not receive.

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Was this review helpful? 5
5 Comments
4.1 out of 5

Great experience. by kwitts06

Verified Review
/ Sail Date: / Traveled As: Family (young children)

The ship was beautiful, the overall experience was good we were just very distinct the food options and how Early it all shut down. 9pm for included food is really unacceptable. The ship all 7 Days was very warm, especially in them he dining areas, pretty uncomfortable. Otherwise we were happy with the trip.

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Was this review helpful? 6
1 Comment
3.7 out of 5

Marvellous Mediterranean indeed! by SMR55

Verified Review
/ Sail Date: / Traveled As: Couple

Overall nice cruise. The ship always seemed overcrowded especially the buffet area. Always a struggle to find a table. Why was pool closed on the only day spent at sea?

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Was this review helpful? 4
4.5 out of 5

MY Costa Diadema vacation by maczeene

Verified Review
/ Sail Date: / Traveled As: Couple

Overall we had a great time. Communication was lacking regard all of the events, where the dancing was. We missed our dinner with the captain. I still don't know when that happened. My fancy new dress did not get worn. Dining choices were not clearly defined. We are easy going people and went with the flow and had a great time.

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Was this review helpful? 4
3.5 out of 5

Great ports, experience ruined by shoddy customer service. by kevinmalecek

Verified Review
/ Sail Date: / Traveled As: Couple

Great ports, very nice, well-apportioned room - somewhat ruined by completely incompetent and unhelpful customer service/guest relations and difficulties in the dining room.

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Was this review helpful? 6
4.5 out of 5

Delightful seven days cruise by manukakar8

Verified Review
/ Sail Date: / Traveled As: Couple

For me and my wife, the best part of this cruise was our stateroom. The size of the room, the comfortable bed and a good size bathroom with two separate sinks made our trip very pleasant. Greatly appreciated the complementary upgrade.

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Was this review helpful? 7
4.9 out of 5

Wonderful by LuisGonzalez

Verified Review
/ Sail Date: / Traveled As: Couple

Todo el personal muy amable y colaborador especialmente la Srta. Laura Balladares quien nos trato con mucho cariño y amabilidad, tambien muchas felicidades a los musicos de la banda sobre todo a Calogero Clemente y todos los musicos a su direccion.

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Was this review helpful? 7
2 out of 5

Lonely American on Costa by dickwoodall

Verified Review
/ Sail Date: / Traveled As: Couple

The locations of destinations was fantastic but the food and overall interaction with other English speaking guests was not good. The food was a very big disappointment, types of food was limited, locations available for meals was limited and quality was VERY POOR.  Mostly frozen meats, no real fresh quality at all.  No true 24-hour pizzeria (without paying an additional amount), which you would expect on a cruise and it seemed they were pushing the "paid" restaurants versus the other food options. Will not take another Costa cruise.

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Was this review helpful? 13
1 Comment
4 out of 5

Costa Diadema by batouta8780

Verified Review
/ Sail Date: / Traveled As: Couple

The cruise over all was a good experience. The staff needs more training on customer service. but the over all was not bad. some ports need to be replaced with more fun ones. 

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Was this review helpful? 7
5 out of 5

Awesome by marilyn75brown

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

My favorite part was eating all those unusual meals, such a choice.  Happy Everybody was so courteous and went out of their way to help us at all times. I was impressed with the children's programs.  The tenor singer was the best I have every heard, Fran Cobos.  

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Was this review helpful? 11
4 out of 5

Great experiance by true2lions

Verified Review
/ Sail Date: / Traveled As: Couple

SadThe room attendant was exceptional.  He kept fresh towels and our room clean throughout the day.  Dinner options were fantastic.  We enjoyed foods from each place we visited.  The waiters/waitresses could have done a better job in serving us.  We always had to ask for more water and several of them made it obvious they did not want be there.  One exception was Nengah Sudana who went out of his way to keep our glasses full and even talk to us. There was plenty of activities for us to do.  We would go again

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Was this review helpful? 9
3 out of 5

Will cruise Costa and visit .france again, despite hospitality by Romecruiser

Verified Review
/ Sail Date: / Traveled As: Couple

From check in to out, overall crew and staff are not very friendly.  Blonde haired check in lady at cruise terminal never looked at is or smiled, acted upset about our passport vis, did not tell us where to go next, when asked about giving our credit card for expenses, said to go to Guest Relations.  We went there first, Larissa was also not friendly, even rude at times, we were bothering her with our questions, so when we told her we booked the drink package online and she said eas not in their system, that we should book it again, we asked if we wouls end up paying twice, she said it was possible.  We waited, returned twice, finally, asked if we could give our credit card, she too it, but was weird she did not mention first two times we were there, I tried to ask her why, she ignored, awful service.

 

Bar on deck 3 service was the worse, very unfriendly bar staff, we made bets on how many mistakes they would make on our order, every single time, really makes you appreciate other cruise lines and their more friendly and smiling staff.  The lady at deck 3 bar who appears to be the head server was the worse, she would actually roll her eyes as if we could not see her, and we overheard her complain about other guests in front of us.

 

Our favorite, Samsara Spa, we had the best young lady give us a tour and explain the program, she was from Romania, wish I could remember her name, she was so nice, made our week special.  We booked the week spa, added facials and purchased products because of her professionalism.  .she gives the best facials, too!

 

Demi, our cabin steward was so nice, smiled every time we saw him, was friendly and kept our cabin clean.  We could tell that he genuinely enjoyed serving others.

 

Overall, seems staff are unhappy, ready to go on strike, and do not enjoy their work.  First cruise we have had this type of apathy by staff.

 

But, we still return to France, and we will still cruise Costa in the future.

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1 Comment
4 out of 5

Great choice by jocttavianiit

Verified Review
/ Sail Date: / Traveled As: Couple

Excellent route and time at the ports. The ship is well, elegant decorated and very clean. My firts time experience with a full european ship, I have to said that everything is super, except when eating at the buffet, people act like the food is going to end, not Costa fault, but at the restaurant everything great. Nice cruise, I trully recommend it. 

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Was this review helpful? 10
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