While this trip provided us an opportunity to explore several countries through a unique experience, certain factors made the overall experience only average.
Costa Diadema Cruise Review to Europe - Western Mediterranean
7 Night Marvellous Mediterranean (Rome Roundtrip)
Sail date: January 26, 2018
Ship: Costa Diadema
Cabin type: Balcony
Cabin number: 2121
Traveled as: Couple
Reviewed: 6 years ago
Review summary
The overall cruise experience was very good. However, we were late returning from an excursion in Palma due to some transportation issues and missed the ship departure. This was a terrible experience which cost me over $1000 in flight, lodging, etc,(We had to take a flight from Palma to Barcelona, and stay overnight in Barcelona. Then we flew to Palermo and spent a night there). This meant that, for 2 days, we were not on the ship. I don't blame Costa for us missing the ship. However, when we returned to the ship in Palermo, Italy and cruised to Rome, I saw that Costa had originally removed the service fees from my bill for the 2 days we weren't on the ship. But then they returned those fees, although we received no service, our stateroom was locked and received no cleaning for those 2 days, we consumed no meals, nor used any of the facilities during this period. I spoke with the cruise's on board customer representative to plead my case, and asked that those charges be removed,only to be told, very rudely, "Sir...That's NOT going to happen!". I should not have been charged for services I did not receive.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
1. Be sure to consider and understand all costs before setting you travel budget. 2.
Ports of call
Palma De Mallorca, Balearic Islands
Disembarkation
5 Comments
Travelwizard1 6 years ago