Carnival Cancelled my Booking for being 3 days Late and having to pay extra $600

Anybody had this happen and any advise to in getting a refund or on board credit, at least? Booked through expedia who sent me reminder emails but they got lost in my hundreds. No call, no letter, no email or any contact from Carnival directly which seems a bit off. A 2 minute phone call would've resolved the situation but instead they auto cancel me and I have to re-book at extra $600 or lose my $600 deposit. Strange the $600 extra ticket price is the same amount as the deposit huh? Very unfair...speaking the "supervisers" at both Carnival and Expedia I am left thinking I will have to dispute the original $600 deposit via my credit card company on grounds of a completely unethical business practice. They didn't even offer an upgrade or credit of any sort whatsoever. Great service from the fun ships.

Tags: Carnival Cruise Lines

46 Answers

Well Gary, if you’re out there, how was the cruise ?

LOl I like you, you tell it like you see it. I wanted to pay my final payment in 3 weeks but my very kind TA gave me a heads up that final payment is due on Feb 20th.. I paid this past Monday.. No way was I going to lose money on this cruise.

There's plenty other cruise lines that don't try and shaft their customers. That's the capitalism you're talking about with all that trophy BS right? I'll spend my money elsewhere with reasonable companies that like their customers.

Hello KLB. I had no option other than to pay up double and go on the cruise as I had family that had already booked it. Otherwise I would've told them to ram it and go ahead and keep my deposit and just go on a different cruise. The cruise was actually very nice itself but I will not ever be back to carnival.

Truthfully, you’re lucky you were able to get your cabin back. It could just as easily have been resold. That policy is industry wide.

I looked at the Corp policy when my TA told me about the due date and it stated something along the lines of final payment being 75 days prior to departure. Being that I had been planning on this cruise for almost a year, I buckled down and made sure it was paid ahead of time.

Additionally, in this date and age of email spam, I also have a hard time catching important emails unless I know they are coming because there is so much crap funneled through my email account. This is only my second cruise and so far I have been happy with the service from Carnival and have experienced no issues but in the event that I do, I also have no problem voicing that to not only places like this but also Corporations.

Have a great weekend Gary!

Yes, I think it is fair to voice disagreement with a company's policies and behavior. Some people on here seem to think otherwise for no apparent reason. You'd think consumers would want to be aware of these things.

Have a nice day!

Really can't understand why you are so upset! You aren't a child they don't have to hold your hand and tell you when to pay

As a consumer I am aware of any binding contract I am involved in. In this case the cruise line will hold your cabin for an exact period of time with just a deposit put up. On or before this date full payment is to be made. It has been a while since I have booked with another line besides Carnival so I don't remember how that went, but pretty sure same kind of contract (could be wrong). I book directly thru them and with my deposit they keep credit card info and tell you if you do not pay in advance the final payment has been scheduled. I have used a travel agent in the past and it went well, but I prefer there not be a third party involved. I understand your frustration and would be frustrated also, difference being I would be mad at myself for not taking care of my business.

No Gary, we are not a bunch of D-Bags, and to the best of my knowledge, no one here is a Carnival employee.

We are simply grown adults who realize our obligations and are mature enough to own our mistakes, rather than trying to pin the blame on "the big, bad, evil corporation".

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