Carnival Cancelled my Booking for being 3 days Late and having to pay extra $600

Anybody had this happen and any advise to in getting a refund or on board credit, at least? Booked through expedia who sent me reminder emails but they got lost in my hundreds. No call, no letter, no email or any contact from Carnival directly which seems a bit off. A 2 minute phone call would've resolved the situation but instead they auto cancel me and I have to re-book at extra $600 or lose my $600 deposit. Strange the $600 extra ticket price is the same amount as the deposit huh? Very unfair...speaking the "supervisers" at both Carnival and Expedia I am left thinking I will have to dispute the original $600 deposit via my credit card company on grounds of a completely unethical business practice. They didn't even offer an upgrade or credit of any sort whatsoever. Great service from the fun ships.

Tags: Carnival Cruise Lines

46 Answers

Awwww, we don't call people names. Well, not unless we know 'em real well... and then it's only done in jest. This site is different in that way. Hope you stick around a while :)

As someone who worked in a cruise company's call center they are not the ones who you can go to if you booked through a ta. That ta is the one who booked the cruise through them and they own the booking. Honestly it was really frustrating to me as customer service that I couldn't help a passenger that booked through a ta. These ta book the cabins as a group and book them early to get the best rates. It is unfortunate that you missed the emails but I know from experience that even a ta who misses final payment will automatically lose that booking and there is nothing they can do no matter how much they get angry.

I sell for a living and the strongest and best customers I have are built on a strong relationship. I have booked and worked through NCL for the last cruise and the Agent there has become quite close to us. We do communicate often for reasons other than cruises. The same for the TA's we used before in town... a strong relationship makes things easier.

Sorry this one did not work out as you wanted. Lessons learned can sometimes leave a bitter taste.

Gary, you were told on Funville what we thought about your situation. The fault is no ones but yours. It's up to you, no one else, you, to mark your calendar or put a reminder in your smartphone when your due date approaches. Stop blaming Carnival. Stop blaming Expedia. It's a $600 lesson. Be thankful you could still book the same cruise. You could have lost everything. It would still be your fault, but it could have been worse.

This is what happens when people are raised in a we don't keep score, everyone gets a trophy, everyone is deserving of a reward world. They don't learn to take responsibility. It's always someone else's fault. Like I said before, don't fixate on the $600. Just relax and enjoy the cruise, knowing, it will never happen again.

wow

Yeah ... but S#$t happens. They have deadline dates for a reason and it is the bookers responsibility to pay attention to it. It is called taking responsibility for your actions.

Cheers,

‘WOW what ? You resurrect a 2 year old thread ............why ? To be critical of the truth.

the guy was 3 days late with his final payment. 3 DAYS! Calendars have been around for thousands of years.

Well said! Sometimes being a responsible adult is no fun, but a deadline is a deadline. In the real world there are consequences.

Amen !

Well said. Nobody here to blame but the booking passenger.

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