Carnival Cancelled my Booking for being 3 days Late and having to pay extra $600

Anybody had this happen and any advise to in getting a refund or on board credit, at least? Booked through expedia who sent me reminder emails but they got lost in my hundreds. No call, no letter, no email or any contact from Carnival directly which seems a bit off. A 2 minute phone call would've resolved the situation but instead they auto cancel me and I have to re-book at extra $600 or lose my $600 deposit. Strange the $600 extra ticket price is the same amount as the deposit huh? Very unfair...speaking the "supervisers" at both Carnival and Expedia I am left thinking I will have to dispute the original $600 deposit via my credit card company on grounds of a completely unethical business practice. They didn't even offer an upgrade or credit of any sort whatsoever. Great service from the fun ships.

Tags: Carnival Cruise Lines

46 Answers

If you book through a travel agent, the cruise line pays them commission. They then expect the agent to deal with the customer. Most cruise lines will not speak to a client who has a travel agent. I think your problem, insofar as it rests with anyone but you, lies with your agent not the cruise line. The agent has been paid to look after your booking and it would have been a good policy for the agent to call you if they had not received your payment.

^^This.

I book through an online TA for RCI since the website there is so quirky. I have to make my final payment a couple of weeks earlier than it is actually due so they have time to forward the payment to the cruiseline and deal with any glitches.

I have heard of a few instances where folks called Carnival and explained that they had extenuating circumstances. Carnival was kind enough to give them a few extra days. These were folks who had booked directly with Carnival and who were proactive in dealing with a late payment issue. If you missed your Expedia email, that's on you, not on Expedia or Carnival.

I do feel bad for what happened to you, but hopefully others will learn a lesson and not let it happen to them.

I prefer booking direct, but after hearing stories from seasoned cruisers about trying to make a change on RCI website and getting their cruise cancelled, I'm happy letting a third party deal with that mess.

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We are aware of these things. We know our final payment dates, and act accordingly.

btw, I an The LAST person that would cheer for Carnival, and people will attest to that. This policy is an industry standard. Pay by the due date, or risk losing your booking.

Love it!

The OP mentioned getting the reminders but still neglected to pay on time. It wasn’t Carnival’s fault in the least - they clearly state that the booking can be cancelled if the don’t receive the final payment on time. It really is worthwhile reading the cruise contract, and marking down payment dates on a calendar.

The fault, for many of today’s attitudes in the way people think, Is due to bumper bowling. Jmho, mind you. But those gutter bumpers were the beginning of the nobody loses here wa of thinking. Children learn more life lessons in losing, than winning.

WOW....... a 2 year old thread of somebody upset because they made a mistake gets brought back to life and they are still upset and calling people names. Garry needs to read Cruiseline.com Community Guidelines https://cruiseline.com/guidelines about being polite and not calling people names. He is a one post wounder just to complain about his mistake that he feels he was wronged by. Rules are rules and a contract spells things out. sorry he feels cheated but the cruise line did not break contract, he did. Black and white.

Disclosure...... I do not work for Carnival or any cruise line and I'm not a D-bag (mom told me I'm not) Big Smile

Gary, since you're a one post wounder and not active on the web site you can shut off E-mail notifications so you do not get an e-mail anytime somebody comments on this post by

1. upper R side of heading click on the drop down next to your icon

2. go to settings

3. "Forum, roll calls" and make sure no mark in box next to "Updates to forum discussions I follow"

Then you will not be bothered as people continue to discuss this topic that you posted.

This also works for all members that do not want a ton of E-mails every time a topic you answered is answered by someone else.

Being a Mom, I know we will tell you anything to get you to hush Big SmileBig Smile

WTF, does any of this have to do with anything ? Bunch of gibberish from a opw

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