Carnival Cancelled my Booking for being 3 days Late and having to pay extra $600

wow

Gary, you were told on Funville what we thought about your situation. The fault is no ones but yours. It's up to you, no one else, you, to mark your calendar or put a reminder in your smartphone when your due date approaches. Stop blaming Carnival. Stop blaming Expedia. It's a $600 lesson. Be thankful you could still book the same cruise. You could have lost everything. It would still be your fault, but it could have been worse.

This is what happens when people are raised in a we don't keep score, everyone gets a trophy, everyone is deserving of a reward world. They don't learn to take responsibility. It's always someone else's fault. Like I said before, don't fixate on the $600. Just relax and enjoy the cruise, knowing, it will never happen again.

I sell for a living and the strongest and best customers I have are built on a strong relationship. I have booked and worked through NCL for the last cruise and the Agent there has become quite close to us. We do communicate often for reasons other than cruises. The same for the TA's we used before in town... a strong relationship makes things easier.

Sorry this one did not work out as you wanted. Lessons learned can sometimes leave a bitter taste.

Awwww, we don't call people names. Well, not unless we know 'em real well... and then it's only done in jest. This site is different in that way. Hope you stick around a while :)

Typical response from a cruise line pacifist. As a long time loyal cruiser, it is clear that they make the rules in favor of their position. While caveat emptor rules apply, they cruise line lawyers are more savvy than the average cruiser, and they use all loopholes to separate cruisers from their money. Cruiselines are wildly profitable. They do not lose because of a cabin error. EVER. The house always wins. Except this is not Vegas, where there are reasonable odds!

Thanks for your words, it's my fault, of course, just a bit of a harsh fee to pay and not terribly happy that the cruise line wouldn't have a process in place to be a little more accommodating of these things. I have been called several names on the Carnival cruise forum, much worse than here, haha.

That's a shame, I wonder why they're so difficult to deal with? Someone talked about small margins but that makes no sense as surely your margins get tighter when you start making your customers angry, right? The margin I pay on a beer suggests they should be paying me to come aboard! haha

Thanks, I know how to use a calendar. My fault for being 3 days late, absolutely. But its 68 days away from the cruise, they'll fill the cabin. I'm mid 30's and all into tech stuff but when companies I spend money with (Yes, I still believe Carnival is my company, not expedia) treat me in this manner it is pretty obvious I'll not do business with them again. I'm stupid for not remembering but they're more stupid for delivering astoundingly bad service. 5000 people x 30 seconds = 2500 minutes. That's 41.66 hours to make one call per passenger on a cruise ship and at least leave a voicemail. One member of staff per week at minimum wage = $300 per week per cruise. They lost quite a number of customers this week, given I will hopefully live to my mid 70's they lost a fair amount from me along. Not counting all the additional people I've spoken with about it.

Yes, my fault, 100%, absolutely. Does not, in no way, mean it's a fair process and, yes, I believe they do it intentionally.

I learned a lesson not long ago booking directly with Norwegian. Long story short mostly my fault where I did not pay close attention to detail. When I saw it and tried to fix the problem NCL representatives said sorry. Nothing we can do. Mistakes on both ends of the booking. I had a great cruise. But NCL's condescending attitude left me saying I will never book directly with NCL again.