Ships: Freedom of the Seas
Great service from staff from the on-boarding process to the end. Chefs and Main Dining Room management came to our table in the MDR to inquire about the experience and satisfaction. Captain's welcome event in the Safari Room was very special, good music, good communication with passengers, good libation, champagne. We wanted to get a photograph with the Captain, but the line was very long. He is a good successor to the long time RCCL Captain Thor who recently retired. We enjoyed MDR and Windjammer food, but of course the individual preparation of food in Chops and in Giovanni's was well worth the extra fee. Our Giovanni's experience was for the Mystery Dinner theater, and with the wonderful performance and social activity kept up with our very high expectation of this event. We saw management observing and interacting in a helpful way in Windjammer frequently - excellent leadership, not just management from afar - we loved this! We took advantage of the on board movie theater, but it did not have the selections that were available in the Caribbean; not a negative, but we did not catch up on as many new releases as in our previous Jewel of the Seas Cruise. Our room steward Oscar was thorough and once we explained our preferences on embarkation day, he met these with amazing consistency. The Bar staff, Louis, Pedro, and more that we cant remember were friendly, efficient and willing to make each transaction memorable. Finally staff in the Windjammer and MDR; Vincent Verpo, Samvil and Galvin made our meals a reminder of why we enjoy the dining experience on well run cruise ships. The food quality is important, but the service makes the entire experience a lasting good memory.
"Jeannie and Jackie's Farewell Cruise."
"Group of 8 family and friends."
"Quick Getaway. Great Comedian, big spender at Art Auction."
"17 Night Mediterranean Cruise - August 2000"
commented on a Freedom of the Seas cruise review. - "Upselling beyond providing information for your cruising enjoyment seems to be a recurring issue. Â We have not had that to the point of annoyance,..." read more
commented on a Freedom of the Seas cruise review. - "I agree with capttrips that the offers, especially on embarkation day, are not an impediment and can be easily and politely dismissed. Â We have pu..." read more
commented on a Freedom of the Seas cruise review. - "Krisallfrey, you suggested taking other than Royal Caribbean cruises at any cost. Are you going to follow your own suggestion? Â That would mean th..." read more
commented on a Freedom of the Seas cruise review. - "FOS is a good ship with a loyal following of repeat cruisers. We found that out on our 2nd and 3rd cruises with this ship and crew meeting repeat b..." read more
commented on a Allure of the Seas cruise review. - "Great advice from jilesgulf. In addition to politely addressing service issues real-time, do complete the post cruise survey. Â We write names of o..." read more