Outstanding Service, Food, and Entertainment on a real Jewel
Jewel of the Seas Cruise Review to Europe - Mediterranean
Sail Date: October 09, 2016
Ship: Jewel of the Seas
Cabin Type: Balcony
Cabin Number: 9582
Traveled As: Couple
Reviewed: 1 year ago
Great service from staff from the on-boarding process to the end. Chefs and Main Dining Room management came to our table in the MDR to inquire about the experience and satisfaction. Captain's welcome event in the Safari Room was very special, good music, good communication with passengers, good libation, champagne. We wanted to get a photograph with the Captain, but the line was very long. He is a good successor to the long time RCCL Captain Thor who recently retired. We enjoyed MDR and Windjammer food, but of course the individual preparation of food in Chops and in Giovanni's was well worth the extra fee. Our Giovanni's experience was for the Mystery Dinner theater, and with the wonderful performance and social activity kept up with our very high expectation of this event. We saw management observing and interacting in a helpful way in Windjammer frequently - excellent leadership, not just management from afar - we loved this! We took advantage of the on board movie theater, but it did not have the selections that were available in the Caribbean; not a negative, but we did not catch up on as many new releases as in our previous Jewel of the Seas Cruise. Our room steward Oscar was thorough and once we explained our preferences on embarkation day, he met these with amazing consistency. The Bar staff, Louis, Pedro, and more that we cant remember were friendly, efficient and willing to make each transaction memorable. Finally staff in the Windjammer and MDR; Vincent Verpo, Samvil and Galvin made our meals a reminder of why we enjoy the dining experience on well run cruise ships. The food quality is important, but the service makes the entire experience a lasting good memory.
Food and Dining
Service and Staff
Vincent Verbo: MDR and Windjammer staff
Table 221: Samvil, head waiter and assistant Galvin.
Solarium Bar: Pedro
Room Steward: Oscar
Louis at the Schooner Bar
Cabin / Stateroom
Even though a smaller less frenetic cruise ship, you still need to get to the shows 15 minutes early. For some shows this is to get a better seat, but for some of the shows, just to get in. So when they really hype a show as the 'best', try to be there at least 20 minutes early.