Verified Review | Ship: Carnival Conquest | Sail Date: Dec 14, 2014
I booked my cruise with the intention of having a great experience. From the start there were problems..
I booked a ocean view cabin with the intention of a 85% chance of a upgrade. I was told that all of the ocean view unobstructed views were booked so most likely I would be upgraded to a balcony. I explained that I did not want to be by a elevator or under anything that could detour from my experience. He said it was called a "guaranteed room".( I did not understand the term of this but now I do.) At 4am the first night on our cruise I called the security desk as it seemed like steel drums were hitting under our floor. It started at about 9 pm that evening. The next day I also complained about the loud noise and we were told the ship was sold out, and handed earplugs (we were located above the kitchen) . Lack of sleep on the third night forced me to request a flight home from Belize. Another manager then "found a room on the 8th floor that we moved into. I have been on over 18 cruises and will never use your site again. I am and was very persise on what I wanted and what I was told was totally different from what I got.