There was a fire the first night, evacuated from my room. The air did not work well. Speaker did not work at all. Food was not very good. They switched our port days because of boat issues and could not go max speed. Our times at each port was cut very short. The pool was very small and salty. Bathrooms and elevators would be out of service for periods of time. Very disappointed with the overall experience.
The shows and the Lido deck food. The customer service was good except the last day at Guest Services. Customer Services Representative Jeremy was very rude when I asked about more representatives should be working because of a long line. He was so rude that the man at the counter checking out, told Jeremy that he was not behaving like a customer service rep should. He had to say it twice. Jeremy did not apologize and the supervisor, Wayne came out and apologized. In other words, nothing was done about his rudeness towards me.
I have never been on such a terrible cruise! The service was horrible. There was an engine fire on the first night that prohibited the engine from running at full capacity. Therefore. They had to switch our ports. They arrived late to cozomel our excursion was cancelled and we were rushed on the excursion we decided to substitute. We were also 4 hours late docking at Grand cayman and yet again our excursion got cancelled last-minute. We had to wait to get pff the boat while people who did not purchase excursions jad to wait and yet again we were rushed through our excursions we chose to do instead. When I called carnival when we got home they said it wasn't their problem! Terrible customer service. I never again will cruise carnival
We had a great time at the cruise. The room services are very professional. They cleaned the room twice a day and made a very cute animal using the towel every night. My son loved to play ping-pong there to make some new friends, although it would be great if the cruise can upgrade the ping-pong table set in better quality. We enjoyed the food and the shows during the dinner time at Destiny Dinning Room. The most sweetest thing was the great customer service. When I told Joseph about my 30th anniversary, he congratulated me and arranged to deliver a bottle of champagne and a tray of fruit and a nice card to my room. We love the experience at the Carnival Paradise. And thanks for all the great memories!
The overall cruise experience was a bit lacking compared to my expectations. We went on the cruise to celebrate my girlfriends birthday. The cabin was old and dated in need of renovation. The cabin was extremely noisy due to machinery and maintenance limiting out ability to sleep at night. I ordered the Birthday package which arrived a day late. We also didn't care for being treated like cattle during the muster drill in the rain or re-boarding the ship at the ports of call. The food was inconsistent in terms of quality from day to day. We found the on-board activities lack interest during our two days at sea.
The bingo coverall should not have a limit of numbers....
The kids were not thrilled with the activities that should be improved.
My son did like the video game time.
Valarie the comic was soo funny the other guy was too.
With the storm Earl the Sea's were rocky on night. The Captain changed course to Cozumel first we still did the same shore excursion but did not do the same one we booked in Grand Cayman so a little disappointed thought we should have been compensated.
We figured out finally what time the shows were and other activities. Wish I would have known a headed of time. The wait staff and bartenders were amazing. We meet a lot of nice people on the boat also.
Staff were mostly friendly and fun, but some very poor service will stand out above the 80% good. Food was ample; occasionally surprisingly delicious but at other times could be very average. Some slippery floors not posted on the boat from time to time, but the older ship is well maintained. We detoured around a hurricane and felt very rough seas for a day, took longer than planned to get to a shore stop and was disappointed with short shore time in Cayman Islands. Stateroom was not airconditioned, I recommend taking a fan. The "free" drinks programs - buyer beware that if in US waters sales tax applies to drinks, so they're not free after all! The photographs taken and produced on board were quite nice, but they start at $22 for one print - and at 4 a day taken for 5 days I could have just cruised again for the cost of the memories captured - no discounts or packages available. Dinner service was too structured and not family friendly, and takes a long time to complete as your entire table moves through courses at the same speed. The "24" hour pizza bar was wonderful, but found it to be unstaffed for 2-6 hours a day. Pools were tiny; and crammed full and weren't in operation at non peak times. It took getting splashed in the eyes with the salt water by unsupervised children and unruly adults 8 times in 15 minutes before I didn't return.
I have been on several cruises with different companies, this was the worst. The ship needs to be put out of service or made into a couples only retreat. There was very little to do except drink. You couldn't even get in the very small pool --they only had one for the adults and that had the slide so the many, many kids used that one along with the pool reserved for them. The shows were very basic with very thought put into them. To be fair the ship is so small that there is no room for more entertainment or amenities. However, there was no excuse for the food. The Lido deck buffet was an embarrassment. The food in the dining hall was better but not much. It was a disappointing cruise. The one good thing was the people who served us and waited on us. Very, very wonderful people.
do early evening diner, so you can see evening shows. Pool was small, but enjoyed the hot tub. Take time to get to know the ship when you first get on board. For the first time, it was nice and would go again.
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