The service was excellent! We were treated like royalty, Made our Steward made an extra effort to learn our names and always greeted us with a smile and by name. Rui, Henry, Miguel, our waiters gave us service usually reserved for VIP's.
the food was great... the entertainment was awesome...we booked excursions through Carnival at each port and they all met or exceeded my expectations. I can't wait to plan our next cruise. Thanks Carnival
The Motown night was my favorite night on the cruise. Worst thing was the cold temperatures in the auditorium and lounge areas. We literally froze. Dining was great. The hamburgers on the Lido deck were the greatest. Loved Chris as the cruise director and our headwaiter Frank along with Alit were fun and provided us with excellent service. And always keep the marriage game because everytime I have seen it it has been a highlight of the cruise.
My favorite part was the shows. My boys favorite part was their clubs. We all enjoyed the excursions we did in Cozumel and Grand Cayman. Improve on the trivia games. I would definitely recommend this trip to others.
My suite room steward EDUARDO !!!! was EXCELLENT the best part of the cruise second only by our Scarlett dining staff ARI !!! and assistants.
after cruising multiple carnival and NCL and 1 Royal, I have to say the Spa and Lido buffet was the worst experience and food quality.
I paid extra for Thermal suit use for the day, I and other passengers could not get assistance in the Spa, the spa recept overcharged me and 2 hours and 21 minutes before we received the ice water in the meditation room after 4 guests notification and request if there was somewhere else to go and receive a glass of water, the staff just walked away...(sea day- monday 9/26)
Additionally my son, who received a birthday (9/24) spa gift card on 9/30 (port day) went to the spa on 10/1 (sea day) to purchase services was treated rudely as if we were "peons" and informed the card expired 9/30. I was attempting to buy products recommended by Mary the fabulous massage therapist and was ignored, and stared at after asking questions. I was informed that I didnt possibly by elemis products at another spa? i have bought elemis products from carnival on 2 prior cruises and from another spa. I asked ingredients and was told Frangiapani flower! which is the name of the oil I was interested in purchasing. Subsequently, myself, my daughter in law(1st cruise) and my son said thank you and walked away. we were the ONLY patrons in the waiting area and 2 (1 blonde male and 1 female) were on computer and were rude and just staring at us and if we were inconveniencing their day. They were not interested in providing a spa menu we requested so they lost about $300+ in spa services that day for 3 people.
I am very disappointed with the spa which i had experienced on multiple other ships with satisfaction.
The buffet no longer has the special dining night with ice sculpture and could only try to locate coffee or tea that wasn't empty. The food was quite bad not even up to take out on some occasions.
the scarlet dining seating dinners were excellent with excellent service and were our only options to receive a decent meal (did have a great sandwich from the aft 24 hr deli on the last sea day)
Getting OFF of the ship! The entire cruise was horrible. I have contacted carnival cruise and filed my concerns with them and I will be contacting the BBB. Room service once a day. No entertainment. The price is still the same but lack of service. The drinks were weak and watered down. And not to mention American airline would not help me find a hotel in new Orleans. and was very rude. never will I book from them again. they use a 3rd party company who is not affiliated with them. Sad. I want a refund. and I want to know how and when this will handled.
This cruise was nice enough, but just not as good as I've had on other cruise lines. There was only one speciality restaurant and it was always booked up. The food was ok. Not the high quality food that I was expecting. The first night I got a pork chop that I had to saw through. The food was actually better on the buffet. My room steward was awesome!!! She had the room picked up with we came back from breakfast everyday, and did our turndown service every evening while we were at dinner. The comedian the first night was ok, but the second night was terrible. No one in our group of 10 thought he was very good! All in all it was a nice cruise, just not the greatest!
I thought I accepted the room I was looking at deck 8 towards the back of the ship. Paid for the room. Waited few days to review order looking for my room when I called they told me was going to be a few days till they assign the room. Then when I got the room it was under the kitchen and banging and sliding items all night. To say dissatisfied with the room I paid for is an understatement. This is my 4 the cruise. I booked all others using a travel agent, and was very satisfied. Tried on my own this time and not satisfied at all. It would be ok if I saved any money but I paid same as always. My best advise is deck 7_8 middle of ship. Some really nice rooms on very back of ship also
Eat dinner around 6pm so you can go to the show after and then go straight to the comedy club after the show. They really have the timing right on when shows start so you don't have to miss anything. Relax and let people do stuff for you.
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