Verified Review | Ship: Carnival Freedom | Sail Date: Apr 04, 2015
The port of Galveston Tx. is very dirty and not well organized. All the Cruises that I have taken before everything went like a smooth oiled machine, NOT THIS ONE. The old saying the left hand had no idea what the right hand was doing, fit very well. From having our late dinner start at 8:15 and not ending if we were lucky until 10:30 pm, which made attending many of the ships programs not able to be attended. And NO you could not change your dinning time.
My Husband and I were sitting in the dinning area on the Lido deck and we had just sat down to eat lunch, when wait staff dumped a whole tray of dirty dishes and glasses full of leftovers ON ME from my hat down to my shoes. His response was to give me cloth napkins and leave. Much to my astonishment nothing was done to relive the situation. I finally asked at the customer service desk on board, what protocol was in this situation and this is the answer ---we could clean your cloths. (nothing more). If this is what Carnival cruise Lines is striving for I feel sorry for them. Ruined hats and shoes my mean nothing to then but, it does to me.