It was a wonderful trip. the crew and staff were very friendly and for our first cruise experience - very enjoyable. The food was really good and our room with a balcony was great. I always want a balcony in any future cruises - I loved coffee in the morning and stepping out to look anytime i wanted.
We have cruised to different parts of the world on several other Cruise lines, and I can honestly tell you that YOUR Cruise ( which we were on from Sep-10th thru the 17th of Sep.2016, on the Carnival Freedom ) was NOT up to our expectations. One of the main disapoinments was when we got the final bill from our Sail and Sign account, we were charged an outrageous amount of gratuities, since out total expenditures were only less than $300.00 and were charged over $ 180.00 on gratuities, which amounts to over 65 % of our total bill., And, our Cruise agent ( Ms Linda Clifford ) never told us about, and if we had known that we would be charged such a rate on gratuities we would NEVER had booked this last cruise. We have never been charged such an outrageous amount of money for gratuities, and you can bet that we will NEVER again book another Cruise thru your Cruise line ( Carnival). We will go back to Royal Caribean, Holland or Celebrity, Unless we hear from you with an appology and a reduction of those charges, we WILL dispute the amount you charged us to American Express, making sure you do NOT get all that money from us. Also, the amount of "Onbard Credit" that Ms Clifford promised us was never deducted from our final bill. To say that the service , food and entertainment was " UP TO PAR " on this last cruise, would be an overstatement !!! Waiting to hear from you. Sincerelly, Rogelio Rangel and Linda Cline
We, had a wonderful time on our cruise. Our wait staff and room staff where top notch. They where there to answer all questions and made our time on the ship wonderful. I can't say enough about the staff, because of the service the staff provided I would 100% recommend cruising with Carnival. We have cruised with Royal and we enjoyed our time, but the staff of Carnival went above and beyond!!!
This was our first cruise which we were both very nervous about. The entire trip from beginning to end was very organized. The staff was amazing and always made us feel comfortable and welcome. There just seemed to be something contagious in the air that made everyone in a great mood. The amount of food we were able to eat that week was unbelievable lol. Although we were full we just couldn't stop due to the extended amount of choices that all went beyond our expectations in flavor and variety. The only problem we had was choosing what activities to do because there was so many choices. It was like a dream come true. We can't wait to go on another one as soon as possible!!!
The Gentlemen that stand out as the most outstanding is Alex and his crew at our formal dinner in the Posh at 6 PM. A long with the gentlemen that took care of our stateroom 1453 for the entire cruise. They were great.
Every where we looked the ships crew were always working hard.
Adult night life was a little disappointing. Not a lot after 11 PM going on for couples. We were hoping for more couples dancing. A lot of deck party "step dancing" catered more to the younger generation.
The bubbles program was a hassle.
Some of the bartenders during the day need to improve on customer service.
Need more assistants working the Guest Services desk.
The casino area needs to be enclosed and better exhaust due to the cigarette smoke. It was in the air on that deck where you have to pass thru to get to the other side.
Other then the few issues listed it was a great experience.
Take advantage of the omelette station; great stuff. Lido deck is great for all meals - provides flexibility and good food. Loved Guy's Burger Joint and the Bluelguana Cantina. Don't miss the Alchemy Bar - best on the ship! The EA Sports bar is a great place to meet like minded friends.
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