This was my 10th cruise with Carnival. I have always stayed with them because I have had no reason to try a different cruise line. However after this trip, I am ready to see if there is something better out there. The food was average at best, the activities they had planned daily were redundant, the service in the shops was horrible, the water in the pool on the Serenity deck was filthy and disgusting. It was literally brown in color! We tried going to guest services for the dirty pool water and was told they would "refresh the water" yet the dirty water was a daily problem. We also attempted to handle the issue with shops at guest services and walked away feeling as if it were a waist of our time.
first of all, when we got on the boat, we went to the main bar on deck 2 to purchase the cheers program. no one would help us. we had to ask bar tender for help and then he acted like he was being inconvenienced. he then told us we couldn't order anything until after the muster drill. day 2 we had a good day until dinner. the person at the entrance of the dining area was rude. day 3 most of the bars ran out of our favorite beer and most of the bar tenders would walk away from us when we were deciding on another brand of beer. also the front swimming pool and hot tub were out of order for the entire trip. the pizza bar was very disorganized. over all we were very disappointed . most of the crew acted like they didn't want us there. shining points were our room attendant, Leon, who was doing all the trivia games, the people in the piano bar, and the weather. other than that, very poor experience.
Another great cruise on Carnival (makes number 8 for us)..If you do not do anything else - stop by the Alchemy Bar ask for Jason or Kitti and enjoy the drinks they make. really liked the overnight say at PV
From the Captain to the Entertainers to the Wait Staff to the Room Attendants just about everyone is upbeat & positive and committed to making sure guests are enjoying their cruise experience. There are a variety of food options and all that we tried were delicious. As for entertainment it is varied with something for just about everyone (though activities could be spaced a bit better as overlaps sometimes force you to choose). Minor complaints - Gym had several pieces of cardio equipment and the leg press machine out of order. The abs class instructor could use a refresher in training (advanced level instruction without warning for beginners could - and likely did - lead to injuries). Easily alleviated by providing a beginner version of the moves so attendees may choose and progress at pace.
Overall a fine cruise to fantastic ports on a wonderfully staffed ship.
The ship was great and stable. Many good attractions on the ship. Good Balcony cabin. Ease of moving around the ship. Unfortunately due to weather considerations, we were not able to visit Mazatlán. I am not sure if Carnival would provide some discount for missing Mazatlán.
We had a wonderful family vacation. Not only was the staff an amazing part of the cruise as well as the service but the excursions were AWESOME! We went ATV riding in Cabo and Zip Lining in Puerto Vallarta and had the time of our lives. Another great part was how easy our travel agent made everything when booking the cruise. was great and really worked with my family making sure we had all of our rooms booked together.
This was only my second cruise, my first with Carnival (Miracle ship). I had read previous reviews that the food on Carnival is not as good as other cruise lines. I had wondered how much of a difference it could be, but there is. Overall the food was good, it was the breakfast selection that I didn't care for, the same thing every day. This was really the only downfall to the cruise. The crew were absolutely great, always a smile on their face and a friendly greeting. The musicals and comedy shows were very entertaining, and are available for all ages. We did the Sail and Snorkel excursion in Cabo. This is one of the least expensive excursions and it was awesome. We were fortunate the weather cooperated with us, the water was crystal clear and fish everywhere. After the snorkel the drinks were flowing, when they say unlimited, they mean unlimited. I highly recommend this excursion. We enjoyed Cabo but we wished we would have had two days in Puerto Vallarta instead. Puerto Vallarta is absolutely beautiful and one day was not enough to explore. In Puerto Vallarta we did our own zip line and tequila tasting tours not through the cruise line for a fraction of the cost. This cruise was everything that I hoped it would be.
My boyfriend and I loved this cruise overall with a few exceptions. We especially enjoyed the ports of call and the comedy shows. I loved that there was plenty of space on all the decks to find a spot to relax in the sun. We were also extremely happy with our balcony room and room steward, Heimer. He was great!
We were a little disappointed with the food most days and ended up with an bad stomach illness due to what we ate the last day on the cruise ship and are still suffering from it 4 days later! This makes me very cautious about the food on Carnival cruise ships moving forward.
Also, I had a massage while on the ship. While the massage technique was good and enjoyable, the entire experience was not. it was 100% apparent that the main purpose of a massage with the Carnival spa is just to sell you more things. I did not appreciate that after the massage they sit you down in the same massage room and tell you emphatically that you "need" $200 worth of products and try to sell them to you. This was frustrating because i just had a nice massage and I'm not even allowed to leave the massage room and enjoy my relaxation before products are pushed very hard on me. Needless to say, I will not be purchasing any Carnival spa services in the future.
Finally, I was very frustrated with how the boarding situation was handled. We arrived at 1:30pm to board and stood in lines outside for 2-3 hours in the sun and heat waiting to get on the ship. We heart through talk amongst guests that the extended wait was due to the ship arriving late from the last cruise. While this is understandable, it would have been nice for the captain or cruise director to have addressed this at some point while on the cruise. Instead, it was brushed over like it never happened while nearly all passengers stood in the heat for 2-3 hours to get on board, most people getting sunburned (like us) and with Carnival running out of water to provide to waiting guests.
I loved Mexico, it was very very hot. But immensely beautiful and pretty adventurous. Swimming with the Dolphins was by far the climax of our trip. It was all down hill from there. The Miracle ship is sooooooooo old and it was full of old people. The Internet service is extremely faulty and they actually have the audacity to charge you for it. No one, including the agent that I spent a hour + on the phone set this up, told me about the gratuity fee. So I end up tipping twice for some of the nastiest food I every had, and for watered down weak drinks. Beyond that their was absolutely nothing to do on the ship, nothing was even close to interesting to me. It seem like everything was geared toward olderror people and kids. The Tv only had like 5 channels and 2 of them showed the same thing allday. WE REALLY REALLY LOVED MEXICO AND REALLY REALLY HATED THE SHIP.
P.S. SOME OF THE INFO THAT I WAS GIVING or not giving BY YOUR SALES ASSOCIATE CONTRIBUTED TO THE HORRIBLE PART OF OUR TRIP
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