Verified Review | Ship: Carnival Miracle | Sail Date: Feb 02, 2014
This was our honeymoon after recently getting married. Our travel agent told us we had $80 credit at the bar. We found out we did not after arriving on the ship. Service was average. I heard of other couples getting a bottle of champagne for anniversarys and birthdays... and since it was 3 days after my birthday we went to guest services and asked if they did anything special for birthdays or honeymoon... they said no but congradulations... it could have been any other day of the week, nothing special.... I have been on more than 10 cruises... usually for special events... on carnival there was not anything special... just another day of the week to them...we booked a tour in cabo san lucus... after dinner when we got to our room, after the late dinner even though we booked early they gave us late til I arranged for it to be changed... we got a note saying they they cancelled it due to lack of interest and it was too late for us to book something else that night. We went in to cabo and didn't take a tour. When we got back I didnt feel very well so we went to bed early after dinner. We woke early to take our horseback riding tour in puerto vallarta... since we were not using our phones and had no way of knowing the time we watched the channel with the boat's position and time... it was 825am and we were deciding what to do for an hour since our tour was at 930... all of a sudden the time changed to 930am when we thought it was 830am... we rushed past all the pictures to try to catch our tour...We missed our tour... When I booked another tour for the afternoon at guest services I said why did they not tell us of the time change... This time change was nowhere that we saw... they said it was in the daily program and there were signs posted... I did not see any signs posted of course I did go to bed earlier than usual.. and I read the program every day in its entirety and circle what I do for the day and it was not there... I still have a copy... I felt insulted... I obviously would not miss our tour if I knew of a time change... they did not even tell me when I booked the tour.... that would have been a good time to mention a time change... when the clocks changed back it made everything close an hour earlier... so when I went for late night entertainment and the clocks did not return to the right time til midnight that night ... the ship considered it 1am anyway and closed late night entertainment early....We played bingo every chance we got... they told us a package was $30 dollars... it wasnt til the last 2 games we didnt find out we could just get cards for $20... they squeezed another $10 out of us each game because we didnt know and gave us pull tabs... The pull tabs did have a raffle... we put the pull tabs in for the drawing... since we were in the same cabin and were married we figured we would share everything... When we got on the ship we decided to use 2 credit cards.. one in each of our name so we could keep track... We dont have a lot of money and really wanted this to be a nice honeymoon but we wanted to keep our charges to what we could afford... I can afford a bit more than my husband... We charged drinks.. sometimes he got mine and sometimes I got his... His name got pulled for the pull tab drawing... he had only $46 in drinks on his charges and I had about $80... When I inquired why if we were in the same room and we were married and did everything together ... why could they not credit mine too..since I bought half his drinks....I was told at guest services that I would have to go ask the casino manager... I was told that it was only the person with the name on the drawing... I had written his name myself...the casino manager told us the same thing and that they had a person buying all the drinks for a few rooms before and they covered that... that doesnt help me...I said can they at least get us a bottle of champagne like they gave everyone in the newlywed game or the other games... they told me they could not do that... you think the ship could at least give us some champagne for our honeymoon or birthday ... or even the drawing... I have traveled with celebrity, princess, holland america... and this is indeed the cheapest cruise line I have been on and it showed... A simple bottle of cheap champagne would have appeased me and they just couldnt do it anywhere... I have worked in the hospitality bussiness for over 20 years... we are taught to empower ourselves to make the customer happy... I understand you can not give a bottle of champagne to everyone who comes on the ship but if you make special times special, you will get better reviews and a better chance of return... We had a nice time... but I probably will go back to cruising with holland america... it is worth the extra few hundred dollars to not get cheaped out...