The cruise all in all was great because I got to share it with my sisters. The 4 ports were beautiful but we did not have enough time to spend in most of them. I think it may need to be reworked so there is a little more time in Juneau,Ketchikan and Victoria BC. As for the ship the service was wonderful as always but the food was not as good as it has been in the past. It was not always hot and the selection was not as grand as before. I have always said Carnival has the best food but now I am not to sure. I to wish that they had a little more to do on board when out to sea except for shopping.
I would still recommend this cruise because we had a wonderful time.
Whereas the staff was very nice and the excursions were good, every thing else was just so-so. I've sailed with Holland, Norwegian, Disney and now Carnival so feel I have a good base for comparison. Decor was tacky, food even in the nice areas was rather bland, except for the salad and one dessert and the entertainment so so. The balcony was nice to have, room needed updating (blue floors, green sink). We didn't get into VIctoria until 730 at night and by the time we got off, most things were closed. You get what you pay for, so good started level cruise. I'd give it a 2.5 if I could
My complaints are few but very significant. The cabin was too small for four people. As seniors, my sister and I had to climb a ladder to sleep in a narrow bunk bed on alternating nights. My granddaughter slept in the other bunk.
We all banged our heads numerous times against the bunk beds during the day and night. The steward was suppose to store the beds during the day-that never happened.
We missed our shore excursion -train ride because of mis- information from the ship about the departure time.
The food was sub standard all around-served cold and on two occasions still frozen. Room service was a horror!
And finally, my daughter had her camera smashed into her face by a ship supervisor during muster. The incident was reported and we were made to feel like liars. I insisted that the ship's video be reviewed after which a sneior officer came to our cabin to apologize. My daughter was treated by the ship's doctor for bruises after she was ex-ray
we were unable to stop in Victoria, which we were sorry about...............the Tracy arms cruise was absolutely wonderful, people friendly, excursion beautiful , wildlife exciting..........The rest of the cruise was restful, fun, exciting, and informative........
I will not recommend this cruise to anyone. I've been cruising for thirty years and this ship has the poorest run kitchen and dining I've ever encountered. We seldom could even get refills on tea and water and it wasn't because we had a bad waiter, we had anytime dining and had different waiters almost every meal. Anyone who cruises knows the dining room is never crowded for breakfast, and it wasn't but we even had to sit and wait and ask for coffee refills. The only decent piece of beef we had was the everyday Flat iron steak. The filet mignon as well as the chatubriand was not cutable let alone chewable. At one dinner three of us ordered the same entree and two came and the third person got there's when we were ready for dessert! It was not a special order item either! Room service never got one complete order right. The dining experience is a highlight for most cruisers and as me as well, but this ship was a real disappointment. The shows were good the excursions were good and our Cabin Steward was on top of his game but the food and dining experience was pitiful.😝😩😞😟
I booked this cruise in November to be sure I got the cabin I wanted. My brother and his wife were going with my husband and I. We wanted cabins close. for some reason, in April while I was out of the country and had no access to email, you canceled my reservation. Instead of paying the due balance with the original credit card, you just emailed me that the balance was due in 24hr & if you didn't hear from me, my reservation would be cancelled. I called you when I returned on Monday, but my room was gone and I was told there was only one balcony room left, a higher category, on a different deck. I was hysterical! I had no choice, but I had to take it or not go, hotel and flights were already paid for. Your people told me to discuss it with Carnival when I got onboard. What a joke. They could not have cared less. Their only comment was that they cruise was completely booked. THEN I went to my room. I have never had a balcony room. We splurged for our anniversary and Alaska. There was a lifeboat on our balcony! Carnival says I was informed, however it is not on my paperwork, and no one at Delta told me I was getting an obstructed view room. Again Carnival would do NOTHING and never even said "I'm sorry". The first night when we were going to dinner, I noticed that not only had my room been changed, but my dining time as well. We had "my time" dining before which is in a separate dining room from assigned times. This meant that we were also not going to get to dine with my brother and his wife. So I went back to guest services. They said they could not change it and that I would have to go to the dining room and ask permission from the Matradee. When I protested, he went behind a wall, came back and said he called him and it was worked out. um hum. If you tried to ask a question, most of the the staff just looked at you and couldn't answer. I asked someone where the dining room was and she just shrugged. I cam back from an excursion with a tiny pot metal pocket knife for my grandson that was shaped like a bullet. They said I could not bring it on board because it looked like a bullet. I asked how I was supposed to know that and was told it is on the internet. At .75 a minute I assure you I was not on the internet on the ship. When my bags were x rayed and I was asked about it I told them what it was, the man asked to see it. So I wouldn't hold up the line, he put my bags on the floor and I had to get on the floor and dig through them to find it. I have severe Rheumatoid Arthritis and this is no easy feat for me, especially getting up. When I showed him, he took, saying he was confiscating it. I asked to speak with a supervisor. When he came over, he confirmed the same. I asked if I could get it back on disembarkation, and he said "No, it is against policy." He then proceeded to swing it around on his finger and laugh at me BEFORE he put it in his pocket!!! I wonder how many of those he has at home!!! We called the Purser. They too said i could not have it back. Again, no sorry, just out $10. Felt degraded and robbed.
The only people on the ship that were nice, wonderful actually were the dining room staff. They were nice, polite and helpful for the most part. This trip was the most expensive vacation I have ever taken and it was the worse experience I have ever had. I cried most of the time. I morned the loss of the money I was out and my dignity. I love using SkyMiles Cruises and Travel for the Skymiles, but I won't do it again because of all the problems and nondisclosures that occurred.
I couldn't have been happier with this cruise. Carnival did a great job while we were cruising. The people could not have been nicer and the service was wonderful. Our cabin steward was Tennyson and he was happy to help us with whatever request we made. Everything was organized and planned in a way that gave my whole party (14 of us) time to relax and to check out all the ports of call at which we stopped. This is only my second cruise and the first with Carnival and I would definitely cruise again on Carnival. The people at the Pixels photo gallery were just as wonderful. I want to give a shout out to Van Walter who was a joy when getting pictures taken. I will definitely look into any future cruises on Carnival Cruise lines.
the cruise overall was good. i was disappointed that we didn't get to see whales (well, only one), but i know that is something that cannot be controlled. my cabin was perfect and my cabin steward (Saurijana) deserves mention because he was terrific - very attentive and helpful. i was disappointed with the entertainment on board. i took a recent cruise with Carnival to Cozumel in February and the entertainment was the same, though at least on the Legend the entertainers were of better quality. the food left a lot to be desired. our evening dining in the Ruffles restaurant was made very pleasant by our waiter, last name Gonzalez from the Phillipines (cannot recall his first name). the excursion i was able to take were nice - Misty Arms Fjord, a train excursion. i am disabled so i was not able to participate in many of the other excursions - also i found them rather pricey. also, we seemed to have spent the greater amount of time at the smallest port (Skagway) and the least amount of time at a larger stop (Victoria). Overall, i rate the cruise a 4 out of 5 because i did get to see things i had never seen before.
salad bar is excellent--room service is awesome; stay away from the art shows and the jewelry store!! the evening shows are very good...and not overcrowded! the "anytime seating" for dinner was great! didn't feel pushed into a schedule--will do this again.
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