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Carnival Magic

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Price: $     Size: XL     Built: Aug 2010    


What people said about this ship:

"Our wait staff in the dining room was great, we even started requesting her [ Millka ]..." in 60 reviews.

"...i a show that i would want to attend as i have on other carnival cruise s." in 30 reviews.

"the 7-mile beach break at tiki beach in grand cayman was ok, but the sail and snorkel trip that stopped in..." in 15 reviews.



Carnival Magic departs from:

Galveston, Texas Port Canaveral, Florida

680 reviews from our community




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2 out of 5

Customer Service left room to be desired

small verified icon Verified Review | Ship: Carnival Magic | Sail Date: May 10, 2015

My wife and I were really excited about this trip as we were celebrating a graduation and it was our first cruising experience.  Because we were new and didnt know what to expect, we opted to let the cruise line arrange our flight schedule and transfers.  This was a mistake.  

They decided to fly us out the morning the cruise ship left.  As we feared, the moment we touched down in Dallas, a huge storm hit, our connecting flight was canceled, and we were stranded there with no hope of reaching the ship in time.  The next 10 hours were spent waiting in lines in the airport, or on hold with customer service reps, some of which were very rude.  We had to fight for them to help us with our situation.  I reminded them that they booked the flights and should have flown us out sooner to avoid potential problems like this.  

We eventually got to Houston later that night where we were promised a hotel and flights in the morning.  After a 90 dollar cab ride to the hotel I was told we should go to, we arrived, confirmation number in hand.  Only to be told by the hotel they have no record of us or that confirmation number I had received from Carnival.  I decided to pay for the hotel myself and make some calls in the morning.  

After more fighting and arguing with Carnival, who claimed we should have stayed in Dallas, and that they had no record of anyone telling us to do that in the notes on our booking number.  I finally got them to pay for our hotel, but they would not fly us to mexico til the day the ship arrived.  Meaning we got to spend 2 days in a rainy miserable Houston, while we were supposed to be enjoying a cruise.  

We finally reached Mexico and had to go through customs and attend meetings from the staff of Carnival.  We were never once told sorry, or shown any empathy or remorse.  They seemed to think that they were in the clear and done all the needed to do to make it right.  We were not given any accommodations or upgrades of any kind or anything in the way of a sorry.

While on the ship, we heard tales of other guests who missed the ship that were flown out by Carnival to Mexico early.  They were also put up in a 5 star all inclusive resort.  My wife and I were put in a 3 star hotel in Houston.  I brought this up to Carnival and they gave me shoulder shrugs.  I am also still waiting and fighting to get food and travel reimbursed with my receipts that they said they'd pay for.

All and all, the ship was fun, we enjoyed the 2/3rds of the trip we actually got to spend with the boat and not in Houston.  I was horribly disappointed with the customer service and lack of professionalism.  Through this whole process I'd tried to be calm and understanding and kind, with hopes I would be treated with respect in return.  Instead I got shoulder shrugs, half hearted "sorry, there's nothing I can do"s, and a lot of waiting in lines and on hold.  We are fighting them for reimbursement of the first 3 days of our trip which they have been unwilling to even be slightly understanding about.  I dont believe I should have to pay for days I didnt get to spend in the ship.  We also might as well not have gone to mexico at all, all we saw of it was in the taxi and dragging our own luggage to the ship right before it departed for the next port.

Sorry for the long-winded review, but I even left out some more fun details for the sake of length.  If it were up to me, I'd pick a different cruise line then Carnival.  Cheap cruises customer service has been really hit or miss, we had good and bad experiences through the whole trip with them.  Cruise at your own risk, and fly to the port the day before! You never know what kind of weather could ruin your vacation.

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cornwgr
Purser
5 star
5 star
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5 out of 5

First Cruise-50th Anniversary

small verified icon Verified Review | Ship: Carnival Magic | Sail Date: May 10, 2015

This was our first cruise and also our 50th anniversary. We had a wonderful time! We had a balcony room, it was really nice and always clean. The whole ship was so nice and clean. The people who work for the ship were always so friendly and helpful. They were always willing to help you in any way. We looked forward to going to dinner every evening,our servers were so accommodating and so much fun to be around!  We really enjoyed everything we did on ship and off. We definitely would go sailing with this company again!

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3 star
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3 out of 5

If you cant handle the heat stay off the Magic

small verified icon Verified Review | Ship: Carnival Magic | Sail Date: May 10, 2015

I will start with the good.  The service by the staff was very good. especially dining staff.  the ports we visited were a lot of fun.  the shows especially comedy were good.

Now for the bad.  ship was way to hot.  my deck was very warm I complained 5 times about the heat in my stateroom.  finally it was explained to me that if you opened your door took a shower or did anything that might generate heat in your room that it would take hours for the temperature to drop back down.  That seems ridiculous to me.  Second item food quality is mediocre at best.  If you have ever sailed on a princess ship, which is my prior experience that I am comparing this to,  It is no where near as good. the buffet is highly repetitive and rather sub par.  we got tired of the food very quickly.  disembarking at the ports was horrible.  it took quite some time in both Cozumel and Belize to get off the ship and then to get back on at the end of the day.  the beds are very uncomfortable. they are built much like a cot or trundle bed, metal frame with wire strung across.  I woke up with back pain and sweaty every morning.  the first morning when I looked down at the comforter I had discarded on the floor from the heat I noted dried blood on it from a previous tenant.  They did replace the comforter but that is disgusting.

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5 star
5 star
5 star
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5 star
5 out of 5

carnival magic was magical

small verified icon Verified Review | Ship: Carnival Magic | Sail Date: May 10, 2015

very nice criuse great ship an service food was good many variaties lots of fun activaties cozemel was fun sail catamaran snorkel rum punch cavetubing very relaxing eat at the northern lights excellent waiters vladamiere rai and juan treated us like family also a shout out to daniell an orbitz for a great job

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eualyne
Third Mate
5 star
5 star
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5 out of 5

Do not book on shore ten best sites in Cozmul

small verified icon Verified Review | Ship: Carnival Magic | Sail Date: May 03, 2015

WE booked the ten best sites in Cozmul. It was by far the worst experience I have ever had. WE was put on a Bus T15 a old redone bus. THe A/C was bad. They had curtains in bus to provide some relief from the heat apparently the windows was not tinted it was like a hot box. The bus was difficult to get in and out as a matter of fact a lot of people stayed on the bus as the bus made stops , Some people even fell backward and I had to catch one man before he fell out of the bus. Some sites had no seats to sit on in the heat to hear a 15 minute presentation . THe music was way to loud . THe guide Ceasar  really went into detail about the sites but was way to long in the heat however was very informative been ok if seats was available

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casey676
Purser
4 star
4 star
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4 out of 5

Carnival Magic Caribbean Vacation

small verified icon Verified Review | Ship: Carnival Magic | Sail Date: May 03, 2015

This was my wife and my first cruise to go on so I have nothing to compare it to however it was a very relaxing and enjoyable experience.  We spent almost every night in the piano bar listening to Peter Damon; one of the best entertainers we've ever seen.  We also enjoyed the music in the common area by "Me and My Cousin."  The afternoons at the pool with some cocktails were nice too.  The ship was very clean and the staff was very friendly.  Overall, we had a very enjoyable vacation on the Carnival Magic.

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2 star
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2 out of 5

Very Disappointing Customer Service Experience EXCEPT for Dining Room and Housekeeping

small verified icon Verified Review | Ship: Carnival Magic | Sail Date: Apr 26, 2015

Good News - 5 Stars for the following: The dining in the Northern Lights Dining Room, and for the Housekeeping Services: The dining service was 5 star. The food was excellent and the wait staff was extremely professional and made our group feel as tough we were on a luxury vacation. The Housekeeping Services made our stay delightful and the cleanliness of the rooms was perfect. The singing and dancing shows were entertaining. The magic shows fun. The Spa was nice, but expensive! Spend some money there - it is worth it. The crew did a great job keeping us all safe through very choppy waters.  Once the winds dyed down the sea and sky were beautiful and enjoyable. Getting on and off the ship were very well planned and executed - smooth experience.

Bad News: Customer service for the vacation experience is non-existent. The guest services could care less about your vacation experience. There is no customer service experience, no concierge service to assist your choices on or off the ship. Schedule information is delivered to your room late in the evening for the following day - forget planning ahead. If the ship docks late or if the weather is bad - too bad - no notice or help re-planning your experience at the port. 

The Cruise Director, Eli and the Assistant Cruise Director, Dee, made fun of Texans on several occasions during the cruise. The majority of guests were from Texas. There were jabs about how we talked and about what we eat. The jokes were not funny and were delivered in very poor taste (over and over again).  We watched the cruise directors morning show to learn what was available to do on the ship, and the majority of the 30 minutes Eli and Dee talked about ranch, grits, and other weird things Texans eat. All the while making fun of how we say those things as well. This is not OK and very unprofessional.

There is ZERO information provided about the excursions. Guests are on their own if they are not a part of a Carnival provided excursion. Even when our Carnival snorkel excursion was cancelled, we found out by overhearing some other guest asking. We asked the Carnival employee on the dock and were told to turn in our tickets for a refund to guest services before midnight that night, when we went to the desk the young lady acted like we were crazy and asking for her first born child. She argued with me for 5 minutes telling me the snorkel excursion went out, even though it was raining (pouring) and "are you sure you didn't go?" WHAT??? I responded - yes I am sure we did not go in the pouring rain on the boat - here are my tickets. She finally checked our account and it had already been refunded. (this is a good example of how our experience went with guest service all week).

Guests are continually bombarded to spend money. buy Carnival Excursions, Spa services, diamond jewelry, or the art on the ship.  Everything on the ship is an additional cost. The food, pool, and hot tub are free. The free tea, water and coffee are NOT delivered by the wait staff if you are at the pool, clubs, or events on the ship. We were with a group of high school seniors and if we ordered tea to drink the wait staff said they would bring Long Island Iced Tea, but no free tea. 

There is a Casino in the middle of the ship where smoking is allowed. It is very thick with smoke. The smell of smoke permeates throughout the ship. Just be prepared - this is not a non-smoking ship. The comedy was no good - filthy. Being able to say the F word 18 times in 30 seconds is not funny. So skip the comedy shows unless you like the F word so much that you would just laugh until you cried! 

We learned from other guests that other cruise lines offer a great customer experience with the ultimate vacation experience in mind. So I will take another cruise on another line to see if cruising is worth the money. This one certainly left a sour taste.  I would prefer to eat "grits" smothered in "rayanch" like Eli and Dee think all Texans like to do! (yuck).

I suggest Eli and Dee embrace Texans and learn about our culture if they want to sell excursions and diamonds to the natives who sail out of Galveston.

BTW - grits are made with hominy, and they are delicious with butter, salt & pepper - or if you have a sweet tooth - butter and honey.  

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4 star
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4 out of 5

Magic Cruise

small verified icon Verified Review | Ship: Carnival Magic | Sail Date: Apr 26, 2015

I have sailed with Carnival many, many times. And on the Magic for the third or fourth time. I am always pleased and enjoy myself tremendously. The wait staff, room stewards and crew are exceedingly polite and friendly, always helpful. This cruise, however, is the first time I have found belongings from the previous cruisers left in the cabin. It appeared that the room must not have been thoroughly inspected, and made me wonder if it had been cleaned properly. This is the first time I have encountered this or even considered that proper cleaning had not been done.

Another item to note is the music. It seems that the music was more for the much younger crowd. My observation is that probably at least 50% of the cruisers were over 50 years old. Consideration might be given to playing more music for the older generation.

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JIGGS
Purser
5 star
5 star
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5 out of 5

First cruise, best experience ever.

small verified icon Verified Review | Ship: Carnival Magic | Sail Date: Apr 26, 2015

This was my first cruise, and i was really excited about it. i was with my wife and 3 yr old son. the best part about the cruise for me, as a parent of a 3 yr old, was the camp ocean day care service. it was open all day from morning to night and even paid service for late night from 10pm to 1pm. even on shore days we kept our son in the camp ocean, and we would do our excursions and come back, and he would still be playing. the cruise ship itself is fantastic. this ship is new (built 2011), and in very good condition. Being an Indian vegetarian, i had vegetarian meal options daily in the dinner menu, and it also had an indian restaurant "Tandoor" open during lunch. the food was very good too. the staff is also very nice and take all care of you.

I had some issues with the excursion that i had book, but that is a different story.

All in all, a great trip....!!!!... will surely go for another one.

Cruise Photos

1 queen bed and a sofa cum/bed for my 3yr old

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More about Carnival Magic


Features and Amenities

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Cabins

Carnival Magic has 1845 cabins and 34 categories. Explore each cabin type and read cabin reviews from the community.

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Deck Plans

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Popular tips for Carnival Magic.


If you get up early, order room service to tide you over until the lido or mdr opens.

Angela152
Third Mate

We had good service in all the dining areas we ate in. We ate breakfast every morning in the Marketplace, had lunch either in the Marketplace or at the Deli and ate dinner in the formal dining room every night. Service was exceptional.

Go to the lido deck bar and look for Eko and Suanatara. Tip them well and they will pour heavy and toss drinks your way. Plus they are a great pair of guys!

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