Zuiderdam Cruise Reviews - Reviews

Overall good cruise. There wasn't as much evening activities as we like

I just don't think that the management at Holland America are customer friendly and they take short cuts. Having been on an Oceana cruise in the past, maybe we are spoiled. Their handling of the cabin smell and the lack of quality customer service ruined a much anticipated holiday for me and my wife. I blame Holland America for their lack of caring about anything but the bottom line. We actually paid extra for suite amenities, but were treated like we were the cheapest passengers.... I would never try to buy a 'discounted bargain' from these folks. You may end up in a row boat.

This was our 11th cruise with HAL and most likely the last. The dining room is always a very sad experience. During EVERY cruise the staff just can't get the requested table right. For this cruise we requested a seating at 7:45pm and a table for FOUR. So, what did they do? They placed us at a table for SIX. The food as always was luke warm at best. Most nights it seemed like it was a chore for the staff to even bring us our meal without complaining about this or that. The ship's "feeling" was less then stellar and when that happens in a company it usually starts at the top and works its way down the line. Stay away from this ship until they get their act together and remember that its clients that pay their salaries.

The staff on the cruise was truly spectacular. All smiles and very helpful. I appreciate how attentive everybody was to questions and asks.

Was very dissatisfied. Limited food selection and taste were a big issue. It was very cold on the ship and this was a complaint throughout for many of the cruisers. Our biggest issue, was no heat in our room for the first 3 days and the ship was cold. They tried on several occasions to fix it, but only offered us extra blankets. Finally fixed day 3. Wasted a bunch of our vacation time trying to get this issue resolved

We picked this cruise primarily for the ports of call. Holland America will not be on our top 3 when looking for our next cruise for sure.

While I do not fault HA and I had read the reviews, I was surprised at the lack of activities for more active people. There were a lot of wheelchairs, walkers, scooters. There was way too much emphasis on jewelry and spa and we got more advertisements in our stateroom than we do junk mail at home in the same period. Too much and definitely not eco-friendly! Also felt nickel and dimed to death. Everything seemed to have an extra charge. There could have been more informational discussions, e.g. the history of the Caribbean, Haiti and Cuba when we sailed past them. BBC Earth was very limited and disappointing. They do have a great selection of movies in the staterooms which was good because there wasn't much else to do.

Thanks to , we were given several perks that were quite unexpected, but appreciated

Overall, we really enjoyed this ship, the service, entertainment, food, and itinerary. I would highly recommend it.

If you like older people and no activities after 11:00 pm, this is the cruise for you. Entertainment was scheduled at the same time. Repetitive food unless you want to pay extra. And no late night dining.

Awful. Old, dilapidated ship that needs to be retired. Unsafe ports.

The Panama Canal and Costa Rica are both fabulous and make the cruise worthwhile. Other than that most ports are similar and nothing very special.

It was our first time cruising on Holland American Line and we will definitely cruise with her again. We had an absolutely wonderful experience and were able to see lots of the fall foliage.

I loved Quebec and NE. The ship experience was a disappointment. Very senior crowd on Holland. Would not cruise with them again.

Most enjoyable. Scenery was not very Autumnal until we entered the St Laurence.

Good cruise, but Holland has screwed up the entertainment. Also they have essentially eliminated the Exploration cafe.

Had great relaxing vacation on Holland America cruise

As usual we always enjoy the excursions off the ship. This time the ship experience left a lot to be desired.

Loved Newfoundland, Greenland, Iceland and Ireland. Did a lot of exploring on our own and enjoyed it much more. I hate long, uncomfortable bus rides and tried to stay away from them.

Holland America stock reflects the attitude of squeeze every penny you can out of the passengers. Cutting back on services, poor entertainment, happy hours are not ship wide and do not reflect where the customers are. Seaview pool had one happy hour. Only ready to expire coors light was available. Room was habitable but sleeping comfortably was not a ship priority. Smokers are third class passengers. On the good side, BB Kings and some entertainment was exceptional. I question if I will look to travel with this line in the future.