Great Ports of Call -- Sad Feeling With Regard to Staff

Zuiderdam Cruise Review to Caribbean - Eastern

Cruises: 7+ cruises
Reviews: 8
Helpful Votes: 170

Overall rating:

3.2 out of 5
Verified Review

7 Night Tropical Caribbean Holiday (Ft. Lauderdale Roundtrip)

Sail date: December 27, 2019

Ship: Zuiderdam

Cabin type: Oceanview

Cabin number: 1103

Traveled as: Couple

Reviewed: 1 year ago

Review summary

This was our 11th cruise with HAL and most likely the last. The dining room is always a very sad experience. During EVERY cruise the staff just can't get the requested table right. For this cruise we requested a seating at 7:45pm and a table for FOUR. So, what did they do? They placed us at a table for SIX. The food as always was luke warm at best. Most nights it seemed like it was a chore for the staff to even bring us our meal without complaining about this or that. The ship's "feeling" was less then stellar and when that happens in a company it usually starts at the top and works its way down the line. Stay away from this ship until they get their act together and remember that its clients that pay their salaries.


5 out of 5
No problem at all -- very smooth!

Ship experiences

Food and Dining

1 out of 5
Dining room food was always luke warm or a bit cold -- no matter what hot meal we ordered. The choices were less then stellar and the portions extremely small.

Onboard Activities

1 out of 5
There were almost no on board activities. Sad.


3 out of 5
The BBKing Lounge was the only option that had great music. The main stage was just as sad and disappointing as always.

Service and Staff

3 out of 5
Not one staff member went above and beyond and the feeling was that no one was happy to be employed on this ship. Where does that come from? In my humble opinion it comes from the top of the corporate ladder. If everyone was a happy employee then the rest of the staff would also be happy!

Ship Quality

5 out of 5

Cabin / Stateroom

3 out of 5
It was a clean cabin -- however, there was a box like wall that stood out from one side of the room making it much smaller then it should be...and, the bathroom could really use an update.

Ship tip

Don't take it until management changes.

Ports of call

Ft. Lauderdale (Port Everglades), Florida

5 out of 5
No excursions -- it was the port of entry only.

Half Moon Cay, Bahamas (Private Island)

3 out of 5
Clean facilities but again, the ship staff working on the island made you feel as if you weren't welcome at all.

Grand Turk Island

3 out of 5
What a great island but the cruise ship lounge chairs were extremely limited -- we ended up paying for chairs. Not fair.

Amber Cove (Puerto Plata), Dominican Republic

5 out of 5
Finally a great port to visit and we were able to sit by a nice pool (free of charge) and have a meal and enjoy the nice weather.

Key West, Florida

5 out of 5
You can never say anything bad about Key West -- a great port to visit and we had an enjoyable time.


5 out of 5
Very smooth and we loved going through immigration on board the ship the day before disembarkation.
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