The good,the bad, and the ugly

Zuiderdam Cruise Review to Transatlantic

Cruises: 7+ cruises
Review: 1
Helpful Votes: 22

Overall rating:

3.8 out of 5
Verified Review

17 Night Voyage Of The Vikings (Boston To Rotterdam)

Sail date: July 30, 2019

Ship: Zuiderdam

Cabin type: Inside

Cabin number: 6138

Traveled as: Couple

Reviewed: 2 years ago

Review summary

Holland America stock reflects the attitude of squeeze every penny you can out of the passengers. Cutting back on services, poor entertainment, happy hours are not ship wide and do not reflect where the customers are. Seaview pool had one happy hour. Only ready to expire coors light was available. Room was habitable but sleeping comfortably was not a ship priority. Smokers are third class passengers. On the good side, BB Kings and some entertainment was exceptional. I question if I will look to travel with this line in the future.


4 out of 5
Good flow, not along wait to board

Ship experiences

Food and Dining

4 out of 5
As always good food, many staff members were exceptional. Specialty restaurant was good, wait times between courses dragged on with not a lot of diners to warrant the wait.

Onboard Activities

2 out of 5
Hot tubs on seaview pool were only warm, jets cooled the water considerably. Pool was cleaned at inopportune times.


2 out of 5
Good comedians, BB Kings and first piano duet in billboard were exceptional. However the second pair were painful to listen to while in casino, actually got me to quit playing. It appears the new CEO is trying to save money on entertainment and speakers.

Service and Staff

4 out of 5
Some were exceptional, some were indifferent and some were down right obnoxious in coffee shop. Was told one thing on coffee mug purchase with 6 premium coffee offer, then told another at the coffee shop. Ruined my day, had to complain to get fixed.

Ship Quality

4 out of 5
Elevator was inoperable for entire trip, windows on glass elevators were not cleaned or maintained

Cabin / Stateroom

4 out of 5
Needs updated, USB ports good but lack of AC plugs for CP machines by bed. AC was intermittent. Appears to shut off around 0300 till 0500. Hard to sleep, many other people commented on sneezing and coughing attacks during this time of night.

Ship tip

Very limited happy hour offers.

Ports of call

Boston, Massachusetts

5 out of 5
Hop On/Off was great before trip. Plan on being in Boston a day or two before trip start.

Bar Harbor, Maine

5 out of 5
Great town to walk around and park tour was great.

Sydney, Nova Scotia

3 out of 5

Corner Brook, Newfoundland

3 out of 5
Did not do excursion, walked in town to park. Found nice Irish bar.

Cruise Prins Christian Sund, Greenland

5 out of 5
This passage was the highlight of the 35day cruise. Breathtaking, Jessica was outstanding at narrating the day. Speakers on ship were very weak.

Isafjordur, Iceland

4 out of 5
great port, local knitted hats were great. Beautiful area. Brewery by ship was fun

Akureyri, Iceland

3 out of 5
did not do excursion, weather was cold and wet

Bergen, Norway

5 out of 5
great walk around town, ice bar is a must, fort was good, shops around harbor wasfun

Rotterdam, Netherlands

4 out of 5
Hop on/off cable car was way to see the city. Bus to town at no expense.


4 out of 5
Boston disembarkation was slow but fluid.
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