Quantum of the Seas Cruise Reviews - Reviews

We loved every minute. Everyone and everything was absolutely amazing. If I could give this ship a 100 out of 100 I definitely would. We had such a wonderful time. We were sad to leave

Weather poor. Boat was rocking first night awful. Food good nothing amazing. Entertainment good. Staff in main dining room a little lost..new? Overall we had a nice time.

I'm really not the one who likes to leave reviews, especially negative ones, but this is one I felt obligated to write. We chose this cruise as a family of 8 trip out of Seattle for a 7 night Alaska Glacier Cruise on Quantum of the Seas 15 -21 May 2023. From the get go, lines were hectic and lengthy at the terminal. It seemed that they did not have near enough staff to accommodate guests on the ship. We boarded the boat at around 1pm, we were informed that we would get our bags before dinner time delivered to our room but we did not receive them until the next day. That means only the clothes on our back for that afternoon and night. Room service was nonexistent the first couple of nights on the cruise, we ran out of towels and toilet paper before we had to request room service. Knowing the advanced gratuity we pay, lack of room service was just unacceptable. The excursions lines in Juneau were abysmal, with delays and wait times. Everything was a struggle. On about the 5th day of the cruise, my 2 year old daughter got extremely sick with uncontrollable vomiting at around 11pm. We took her down to medical where the doctor and nurse saw her, they literally had no response for her condition only giving us blank stares. We were confused and basically had to pry a diagnosis out of the nurse and doctor and talk them into giving her something other than throw-up bags (which she was throwing up in front of them) so they gave her some motion sickness medication. They did not give an explanation of what may be causing her illness and would not even administer the meds to my daughter, as my wife and I along with the doctor had to figure out how to give my daughter the medicine. It was nerve racking receiving eerily silence from the doctor and his handling of the situation. We took her back to the room, she continued the vomit every hour, ruining all our clothes and sheets and came down with a fever. I call back down to medical requesting baby Tylenol after telling them about the fever, and the nurse tells me she would have to call the doctor and charge yet another doctor visit fee for doing so. She then says she will schedule a doctor's appointment at 8am the next morning which was 5 hours from the time I was calling. I then responded by saying that you expect me to let my child to continue to vomit and burn up with a fever for 5 hours even after we previously visited you guys 2 hours ago and you want to double charge me for a medical visit?? She said we can schedule an appointment for 8am. We hung up and about 5 mins later the nurse called back saying I concerned her with the phone call I placed earlier and that she called the doctor and stated it was ok for her to provide us baby tylenol for the fever. I went to pick up the tylenol and adminstered it to my child, and her fever did go down and she did get better. Overall this was a very scary situation and the service provided by the medical staff only made it worse knowing we were stranded in the middle of the Pacific ocean with this being our only medical care. We were charged $470 the following day, even though we are military and have Tricare Prime, we are stuck with this bill to make a claim. The following day, my wife, brother in law, sister in law and myself came down with the Norovirus and spent the final two days of cruise and travel day after throwing up and on the toilet. 7 out 8 people on our family got severely ill on the cruise. My sister in law also saw medical and they informed her that she had kidney issues that was causing her illness, only to find out when she got home to see her care provider that she indeed had Norovirus. Needless to say it seemed that the medical staff did not want to inform us that Norovirus was being spread around the ship. When we got home, on 22 May, I immediately request medical record documentation and medical bill to make my medical claim with insurance to be reimbursed $470 that Royal Caribbean charged me. I submitted all documentation and was told it would be sent in 7-10 business days. It is currently 21 June, almost a month after requested and I have yet to receive any response from Royal Caribbean. I have contacted them 4 times in the past month resending them requested documentation each time but still receive zero response. Each time I talked to customer service they assured me I would receive expediated care and response but never heard anything once the phone calls ended. This has been a huge inconvenience and I'm sick of dealing with this trip. Not to mention, 2 port stops were cancelled and glacier cruise cancelled during the trip. Anything that could went wrong went wrong and the customer service is atrocious. I felt like this cruise was a money grab and the exact opposite of a pleasant Royal Caribbean cruise my wife and I took in Jan 2020. I'm still waiting on my daughter’s medical records to make a claim. I'm tired of wasting time on this horrible experience. I will longer sail Royal Caribbean.

Definitely one of the better cruises I’ve ever been on. I would positively do this again, and tell all my friends to do it as well

RCL is a great cruise line for all ages. Our family was ages 76-16 and each of use had a wonderful experience.

Beautiful time of year to experience Alaska. Clean, safe ports!

Such a great cruise, had a wonderful time. All of the stops were great, even the switch from Skagway to Ketchikan (switched two weeks beforehand). The only complaint is the very loud noises we’d hear, not every night but a few, late at night of them working on the ship or pulling things from the ship (metal and banging). Also it was very hard to understand the captain over the loud speaker with his accent.

We had an unforgettable wonderful time in our Alaska Cruise.Not a drop of rain and it was sunny and bright .Hopin to cruise again to Alaska soon.

Not as hoped. Food needs flavor. Fruit and salad bar was really good. The cruise I booked in March was not what I got in September. Miscommunication in booking my air travel. I looked up flights and gave to Air To Sea. I thought this was in the invoice I originally paid. Air To Sea did not send invoice to travel agent for payment. They canceled my cruise resulting in a loss of 2K dollars to rebook. I wanted to go with my grandson so I sucked it up. When flights were rebooked I had a 12 hour wait at the airport. Also, after cancellation, I canceled my Marriott credit card. Cruise company gave partial refund to my card. New one did not arrive in time to use on the rebooking. Had to use AX card, lost Marriott points. So, some disappointing things from beginning to end. But I did spend a wonderful week with my grandson. All was not lost. This does not earn 4 stars as shown below.

We loved the ship, the crew, and the itinerary. Such a great cruise!

We had the most wonderful time! We were treated like royalty on the Royal Caribbean!

We truly enjoyed seeing this beautiful area. It did not disappoint

It was a good cruise...not perfect, but still quite good for us.

This cruise was very exciting at fun. I enjoyed the shows on board and dining in the Main dining room as well as the Windjammer. The staff were always helpful and eager to help in any way!

Passenger jumping Overboard and being lost at sea was the only down on a fantastic cruise.

The beauty of Alaska never disappoints. The cruise experience was good, but improvements could be made to make it even better.

We had a grand time with our party of about 20 people. For several, it was their first cruise. For others, their first Alaska cruise. Nothing beats a cruise with a large group.

Overall, the cruise itself was very nice. We enjoyed the entertainment and the food. The cabin was comfortable and the cabin steward was wonderful. Review Us Online

The doctor got neg Covid on my first visit. On second I was positive for Covid. He gave me Tamaflu which isn’t the drug prescribed for Covid. I’m still very sick. The. Room service menu is horrid. I paid for good food everyday but didn’t get it. I paid to be entertained everyday but Covid killed that.I think I should be reimbursed for three days at least.

Overall a good cruise, the weather was bad the first 3.5 days but it got much better as we got closer to the islands.