It was horrible. We've missed four ports and the ship stopped sailing in Barcelona, Spain due to mechanical problems. We had to book last minute flight to get to Rome, Italy where the disembarkation supposedly scheduled to arrive in Rome on Friday, 07/05

Norwegian Pearl Cruise Review to Europe - Western Europe

Cruises: 7+ cruises
Review: 1
Helpful Votes: 27

Overall rating:

3.1 out of 5
Verified Review
Norwegian Pearl

13 Night The Rivieras (Amsterdam To Rome)

Sail date: June 22, 2019

Ship: Norwegian Pearl

Cabin type: Suite

Cabin number: 11604

Traveled as: Family (older children)

Reviewed: 2 years ago

Review summary

This was a horrible cruise. We were required to find last minute flight to get to Rome, Italy since we have post cruise planned. however, due to the ship had mechanical problems, passengers were forced to find a solution to get off the ship in Barcelona, Spain instead of Rome, Italy. NCL promised to cover $300 airfare reimbursement, but each ticket cost over $400 per person. I think the airfare should have been reimbursed at 100%. In addition, we were not able to utilize the ultimate beverage package since we were stuck in Barcelona, Spain for three days, in which it should be refunded at least 30%. Passengers kept getting bad announcements daily, in which it spoiled our vacation.

Embarkation

4 out of 5
Good

Ship experiences

Food and Dining

3 out of 5
Not able to use the ultimate beverage package due to the ship stuck in Spain for three days, where port charge was in effect.

Onboard Activities

3 out of 5
Rock Climbing walls was open twice. I think activities should be better planned and available.

Entertainment

3 out of 5
The entertainment was not very good. It's not like it used to be, because it lacked the Vegas performance.

Children's Programs

No young child

Service and Staff

3 out of 5
Fair- Miss the animal towel folding. The ship should bring that back.

Ship Quality

3 out of 5
It needs to upgrade or refurbish again. The ship is old looking and dirty.

Cabin / Stateroom

3 out of 5
The balcony was dirty.

Ship tip

Food selection was fair. We miss escargot and lobster/steak night.

Ports of call

Amsterdam, Netherlands

4 out of 5

Tilbury (London), England

2 out of 5
Not too many shore excursion available.

Zeebrugge (Bruges), Belgium

3 out of 5

Le Havre (Paris), France

3 out of 5

Lisbon, Portugal

4 out of 5

Cadiz (Seville), Spain

4 out of 5

Malaga, Spain

4 out of 5

Palma De Mallorca, Balearic Islands Did not visit port

Did not stop at the port.

Barcelona, Spain

3 out of 5
Too many days stuck in Barcelona, Spain.

Monte Carlo, Monaco Did not visit port

Did not stop at the port.

Livorno (Florence & Pisa), Italy Did not visit port

Did not stop at the port

Civitavecchia (Rome), Italy Did not visit port

Did not stop at the port.

Disembarkation

1 out of 5
Horrible- We did not disembark at the scheduled port in Rome, Italy.

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