Norwegian Joy Cruise Reviews - Reviews

After cruising on all of the major cruise lines and taking a few years off from it, we are ready to book our next one! The JOY is an excellent ship. Only thing we would change is more time away.

The ship is beautiful, staff friendly and service excellent.

Because the ship was only at 50% capacity, the ship wasn't crowded at all. No long lines. We were able to find deck chairs and have fun

Terrific cruise, top-notch staff, beautiful ports and excursions.

Our heartfelt thank you to Ellie Falbo who helped us plan this cruise. We appreciate all the help and suggestions she provided to make our cruise planning an easy process. Looking forward to working with Marriott Bonvoy associates for our future cruise and other vacation plans.

Overall we had a great time - but prefer smaller ships

Overall we had a really good time with a few issues here and there. Nothing too major. Just wish communication was better. Beautiful scenery, good food, and relaxation makes for a really good trip, which is what we received.

It was wonderful and had a fantastic time. The embarkation and disembarkation was terrible.

Great Ship. Great Staff. Norwegian’s freestyle cruising really suites me.

Great way to see the canal. We were disappointed in our room location and noise. Service was not as good or as friendly as on previous NCL cruise.

This is the 15th cruise taken and 6th with NCL. NEVER have I experience such a poor and disappointing embarkation/disembarkation. Two hours for each is unacceptable. The ship was short-staffed, I believe, in those two areas and in some nights of main dining. The number of passengers lead to experiencing long lines, wait times and no seats partially due to some of the venues where things were held. I don't feel NCL was prepared for the age of most cruisers. I would venture a guess the average age might have been 70-75. This would mean not a lot of partiers and late nighters. From what I observed the bars and Casino did not get a lot of attention. Most nights the Joy Theater was filled to capacity and if you weren't in line 60 minutes prior to the show, the likelihood of getting a good seat was questionable. Although the claim saving of seats is not allowed, there was no presence of any one to prevent it. In fairness virtually all cruise lines make the same claim and lack of enforcement. In the Cavern Club when the Beatles Revolution performed, people lined up 75 minutes before the later show. One night I experienced coming at 8:00 PM for a 9:00 PM show only to find there was not one seat left to sit. I attended an art auction. The art director commented when there was clearly not enough room in the venue for all people to sit, this was the second auction this had happened and it would give him more credibility to ask for a larger room. The atrium was inadequate for many of the live music events and demonstrations, etc. There were only 6 computer stations and they happened to be next to the atrium. So in the crowded times people used the computer stations for their atrium seating, which was disconcerting when I wanted to use the computer. The Observation Lounge was a hidden secret for about two days, then after that it was jammed packed. I did reach out to NCL directly and they replied very quickly and apologetically. They offered $150 OBC for my wife and me for a future cruise. That was appreciated.

This was our 18th cruise and I don't think we'll be going again for awhile. At least not on NCL. The port stops on this itinerary were mostly bad. The itinerary was changed days before our departure with no compensation or explanation. Very disappointed all around with NCL.

We had dreamed of this trip and it hat it all :-) The only thing we think can be better is the information via the speaker on board. It is simply to poor sound quality.

We were so pleased with the entertainment on this cruise. It is the top priority for us when cruising.

This was a great experience from a destination point of view. The ships service staff was top rate. Entertainment was first rate. The facilities were really good. It almost made you forget about how terrible management is and how really mediocre the food and beverage product is.

Wonderful. I think I have just about shared a capsule of it to give anyone food for thought. Met some very nice passengers, too.

Excellent cruise, ship is big, room is on the small side but the bathroom size makes up for that. The pianist and singer Arvin at the main lounge was amazing and was the highlight of our cruise.

First time on a Norwegian cruse and was a bit disappointing...I'm disabled and was not warned when I booked that there was going to be a lot of walking to get to elevators. I was using a walker and could not use the stairs. Felt there were not enough daytime activities as other cruse lines and the evening entertainment was good but not enough. Also I have to add, it was worst drink service in public areas I've ever experienced on a cruise!

A fantastic voyage overall. Just a few minor complaints, but nothing that would affect the quality of my cruise.

Overall, would consider trying Norwegian again in future, but as of now, still trying to recover from this last one.