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First time Cruise by Cruiser36693507

Sail date: / Traveled as: Couple
Ship: Norwegian Jewel / Destination: Alaska - Inside Passage

Our dining room experience in the Azura Restaurant and Tsar's Palace were both excellent.  The food was gourmet, delicious, and excellent service.  The food in the Garden Café was certainly a world-wide variety and the buffet should have appealed to the passengers of every nation.  The staff went out of their way to provide  friendly and gracious service.

Our stateroom was clean and our steward was friendly and very anxious to be helpful.

 

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Slightly Tarnished Jewel by shiggins00

Sail date: / Traveled as: Family (older children)
Ship: Norwegian Jewel / Destination: Alaska - Inside Passage

The Jewel is dated and needs refurbishing.  Cabin was cramped for two adults and a teenager.  I had better food on another cruise line.  To a person, however, the crew was helpful, friendly and professional.  Our steward was outstanding!  The entertainment was superb!  Some of the excursions were overpriced for what you get, but fun nonetheless.  Weather was cooperative, so the scenery was beautiful!!  Brand new Cruise Director did a phenomenal job! 

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Fabulous Alaska Sawyer Glacier (Seattle Roundtrip) by wtm0424

Sail date: / Traveled as: Couple
Ship: Norwegian Jewel / Destination: Alaska - Inside Passage

Loved this cruise on the Norwegian Jewel.  The best excursion by far was the Whale watching and Mendenhall Glacier.  We saw several Humpbacks and saw one breach 4 times!  We also enjoyed the train ride in Skagway and walking around there and in Ketchikan.  

 

We loved the Jewel and had would recommend a starboard balcony cabin to catch all of the beautiful scenery and many photo ops. The staff on the Jewel were friendly and helpful.  Choice of eating venues and quality of food was excellent compared to other cruise lines we've been on.  

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Great crew by valmal17

Sail date: / Traveled as: Couple
Ship: Norwegian Jewel / Destination: Alaska - Inside Passage

The crew on the ship are fantastic! They are super friendly and helpful. They'll always take a moment to stop and speak with you, even if just to ask you about your day. And that's how the whole staff acts from the chefs to the stateroom maintenance to the spa workers.  They're all really friendly. 

 

There are a few things that Norwegian could do a little better at. The food at the regular dining areas were just ok. The food at the specially restaurants was really amazing. I would have also appreciated some better entertainment geared towards my age group. There were only 2 movie channels and a couple movie nights. The channels often re-aired some of the same movies multiple times. Charging less for the activities they do have would also be beneficial. 

 

Overall the trip was great. The locations and shore excursions were lots of fun and there were a lot of options. I saw everything I wanted to see and more onboard and onshore. I would highly recommend this cruise to others. 

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Beautiful muntains by cowdenj1

Sail date: / Traveled as: Family (older children)
Ship: Norwegian Jewel / Destination: Alaska - Inside Passage

The beauty of God's creation was amazing.  We had great weather with light rain on one occasion. Our shore excursions were very good. The dog sledding on the glacier was canceled due to fog the morning we were suppose to take a helicopter to the glacier.

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7 Night Alaska Sawyer Glacier Norwegian Jewel by rohanaf

Sail date: / Traveled as: Large Group
Ship: Norwegian Jewel / Destination: Alaska - Inside Passage

We had 10 people group I booked for 8 people through travel. associates were really helpful, tried to allocate the state rooms the way I wanted. Associate hold me several time to complete booking successfully. We don't have any complain overall it was very good. Never realize 7 days over. 

 

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Overal experience was ok, but could have been great! by teammllanes

Sail date: / Traveled as: Family (older children)
Ship: Norwegian Jewel / Destination: Alaska - Inside Passage

Overall experience was good, after all, we were on vacation and in Alaska!.  However, this ships staff was somewhat lacking on warmth and customer service. They seemed bored & preoccupied. Unlike my experience with other ships, I was quite disappointed with the customer service. I am an NCL cruiser and fan.  The food in the main dinning room was just ok, nothing special.  Drinks were a crap shoot [watered down drinks/ill prepared, etc]  Breakfast was a war zone; too many people at once, very few tables available for breakfast in the Garden Cafe.  If you want true vacation quality; The specialty dinning food, drink & service were exceptional.  The moral of the story, if you want quality, you gotta be wiling to pay for it.  Stick to the specialty restaurants and you'll be just fine. This cruise is for a much older crowd.

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Excellent Experience by NCLaccount9950

Sail date: / Traveled as: Family (older children)
Ship: Norwegian Jewel / Destination: Alaska - Inside Passage

This was our very first cruise and we thoroughly enjoyed it.  Everything went like clockwork from getting checked in and on-board to disembarking at the end of our cruise.  We especially enjoyed our waiter in Tsar's Palace, Raja, who was very personable and always trying to make dinner fun.  He remembered us from day one, and we began asking to be seated in his area. Mark was our steward, and he was always helpful and available.  He too remembered our names from day 1.  Our room was always clean, and we especially looked forward to the towel animals each evening.  The shows in the Stardust Theater were fabulous!  We enjoyed the Band on the Run performances, Tina Turner tribute, the Acrobatics, and the magician very much.  The Norwegian booking agents were extremely helpful in getting us a fantastic cabin.  We truly appreciated their help.  We will likely book our next cruise on Norwegian and will recommend them to friends. Thank you for a fantastic experience.

 

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Best Food of 9 Norwegian crises by mimpact98

Sail date: / Traveled as: Singles/Friends
Ship: Norwegian Jewel / Destination: Alaska - Inside Passage

Ate at Tzars every night and Garden Cafe every Breakfast and they were great. Two nights rare tender Primrib. Entertainment at theater and bars in the bottom 2.

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good introduction by bark

Sail date: / Traveled as: Singles/Friends
Ship: Norwegian Jewel / Destination: Alaska - Inside Passage

Cruising was a nice introduction to Alaska. However there was not enough time at any of the Ports to really experience the towns. The food was "Denny's" quality most of it tasteless and the coffee and ice tea was horrible. So buying your coffee at the "coffee bar" and making your own ice tea from hot tea was the way to go.

Much of the hot buffet foods were room temperature and neither really hot nor cold.

The staff -customer service was very good, my room clean and comfortable. The main feature on board is to advise you where to gem stones and diamonds and why. Buy it on the ship and which stores to shop at on shore. There is plenty to do on the ship, good gym and the nicest feature for me was the "splash academy" where the children were sent and were not running around the decks.

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Misty magical fiords & ancient forests ! by cgcurley

Sail date: / Traveled as: Couple
Ship: Norwegian Jewel / Destination: Alaska - Inside Passage

Daily scenery of stunning beauty and atmosphere on this cruise. The ship was a bit worn but comfortable: a bit garish in color schemes, thankfully not egregiously large like the NCL's newer ships.

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Somewhat disappointed as a first time cruiser....... by Gdaym8

Sail date: / Traveled as: Singles/Friends
Ship: Norwegian Jewel / Destination: Alaska - Inside Passage

Reading the blogs in regards to the Norwegian Jewel were spot on.  Ranking:

1) Entertainment (the entertainment staff really does a great job on the Jewel) 2) Activities (there is something to do every hour of every day on the Jewel.  You will never get bored.)  3) Room (Penthouse room at the front of the boat had a huge deck with amazing views)  4) Service (everyone was very friendly and helpful. We had a Butler, Rex and a private Concierge, Bruno.  Both were very helpful and attentive.) 5) Food (This was the biggest disappointment.  The food was beyond horrible.  We were looking forward to our ports of call just to get decent food.  The Teppanyaki specialty restaurant had the best food.)         .       

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Bathroom Problem by Wigginsme

Sail date: / Traveled as: Family (older children)
Ship: Norwegian Jewel / Destination: Alaska - Inside Passage

The Alaska Cruise was wonderful, however I had a couple of mishaps. For one I was very disappointed with the bathroom.  My husband is 6'2 and he was very uncomfortable in the bathroom where his knee where against the wall.  Twice the bathroom stop working on the line we were on due to someone blocking the line.  I had to report it twice. Other than that the Alaska Cruise was wonderful.

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2 Comments

Food was horrible and cold all the time ,same food for 7 days, no help with Handicap wheelchair off ship by Ruthcaleman

Sail date: / Traveled as: Large Group
Ship: Norwegian Jewel / Destination: Alaska - Inside Passage

We had a terrible experience with the food on the ship it was cold all the time and when asked to please bring food hot personnel were rude . They had the same exact food for 7 days  changed the menu but same food  especially mostly was Indian spicy food.  Also getting off the ship for Handicap wheelchair accessibility no one there to help my mother get off the ship so was not able to go for excursions.  There was a personnel Mr. Luis Ramos gust services that was rude towards me on the ship which I will report to Norwegian corporate offices.He almost made us loose our short excursions.  I will never recommend this ship to anyone. 

Sincerely, Ms. Aleman

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3 Comments

So-So cruise by amclemore

Sail date: / Traveled as: Couple
Ship: Norwegian Jewel / Destination: Alaska - Inside Passage

This was our first Alaskan cruise and the ports are amazing!  

The ships staff was friendly but several were new.  This was our stewards first cruise. 

In previous cruises, we have fortunately enough to be able to try and experience many different types of culinary dishes, however that was not the case with this cruise.  Being that this was an Alaskan cruise, I expected there to be a lot of seafood options, however there were not.  No lobster or crab.  The food was just ordinary.

The ship didn't offer much in the form of entertainment or things to do.  

I would definitely cuise Alaska again, however I doubt that I would choose Norwegian.

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On Bob's bucket list by dirgloria

Sail date: / Traveled as: Singles/Friends
Ship: Norwegian Jewel / Destination: Alaska - Inside Passage

The scenery was amazing!! the food was delicious and the crew was wonderful! This is a restful cruise - not too much to do on the sea days but to enjoy being pampered.  In addition, the evening entertainment was outstanding and we attended it all! We feel renewed and awed by the scenery we were able to experience.

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Magnificent Cruise by PBSHO

Sail date: / Traveled as: Couple
Ship: Norwegian Jewel / Destination: Alaska - Inside Passage

Norwegian Jewel is a beautiful ship. Even though it is older, it is kept super clean and everything is in good shape. Crew is fantastic from the Captain to hotel services. Entertainment was very enjoyable and food was good. They could use a little more seating in Garden Cafe but always found a seat, just took a few minutes. You have the option of eating in the other restaurants and no problem with seating there. A wonderful cruise, Thank You Norwegian!

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Jeans and Flannel Cruise by redhen1954

Sail date: / Traveled as: Couple
Ship: Norwegian Jewel / Destination: Alaska - Inside Passage

Beautiful very scenic cruise. If you are expecting more a classier cruise its not there. But first time cruisers love it. Food was OK in restaurants. Better in Buffets. We were really looking forward to lots of Seafood to eat but it was not there. Alaska is known for Seafood. Lots of cruisers disappointed. Somewhat chaos taking tours. We bought tickets for Totem Poles tour. NCL did not have enough seating on bus , they should have known how many tickets they sold. They tried to get another bus then it got blocked by another ship that came in but we could walk way down past another ship to get bus. At this time we decided to get refund. We had local drive us to see sites in Ketchican.

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Fun trip, not for bachelorette party by rosered12

Sail date: / Traveled as: Large Group
Ship: Norwegian Jewel / Destination: North America

Food was great, room was nice, and we all loved the staff. However we were there for a bachelorette party, and were disappointed in the nightlife. We also felt like we were being asked for money at every turn. $70 for bingo???? Also a 3 hour line for a taxi to the airport at disembarkation. We met several people who missed their flight! 

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3 Comments

Cruising north. by BillPritchard

Sail date: / Traveled as: Family (older children)
Ship: Norwegian Jewel / Destination: North America

The weather in the ports was great. The Haven is always nice but not quite Like it is on the bigger/newer NCL ships. They could offer a bit more. The crew were very nice and helpful. Victoria is a clean beautiful city. We took a pedicab tour that was informative and fun. Tea at the Empress is an experience not to be missed. Though pricy is was worth. Ask for Raymond he was an exceptional server. The weather at sea was cool/cold and the the ocean rough at times, but very doable.

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