Norwegian Jewel Cruise Reviews - Reviews

The ship and cruise itself was very good. We did enjoy it. But the disembarking situation certainly took away from that all and left a poor image to remember.

To book a disembarkation transfer from the port to the airport is a challenge. It could not be done online and must call to make a reservation. After phone booking then I could not pay online. End up we hired a taxi to get to the airport, which was cheaper, private and faster. No body informed us that we could book flights with the Norwegian. The United Cruise did not offer us this service either.

Cruise was amazing. Ports were stunning except Santa Marta. Vendors were very pushy and annoying. Time at the various ports was adequate. We disembarked at Colon, Panama and it is not a safe port. Third world type country. Very dirty. NCL should not include this part in any way.

Loved the cruise and the itinerary everyone was very accommodating, staff was excellent!

We enjoyed our cruise. Ship was clean and food was good

NCL could've been better organized, taken better care of Spanish speaking travelers. Cartagena is worth visiting but expect it will take forever to get out of port. Avoid NCL's shore excursions and book your own- English and Spanish are widely spoken in all these ports and you won't have a problem.

Lovely ship, stable sail, awesome crew and fantastic trip all around.

It was really enjoyable! We liked having so many sea days to relax and enjoy the ship. It was nice not to have a schedule every day.

Loved the cruise but 12 days was too long for us. The Jewel was very nice.

Positive overall notwithstandingthe disappointments. NCL quick to refund the canceled port bookings.

Probably never take another Norwegian cruise, enough said..

on 1/7/2023 we went on a 7 day Cruise on the Jewel. there was noise in the room next to US we called front desk they said they will send someone to room to check it out. no one showed up. we went to the front desk and talked to them they said they will check on it they never got back with Us after the Question and Answer meeting I Talked to Steven and told him abought the noise je said he will check on it and get back with Me HE NEVER DID The MAN AT THE KARAOKY lounge did a bad job my Wife went up to sing 3 times and he pulled up the wrong songs. Jan 25, 2023, 12:52 PM Norwegian Cruise Line Norwegian Cruise Line Hi Jerry! We strive to make every guest experience enjoyable, and we’re sorry to hear about your experience. Please fill out the following form with a detailed explanation of your experience, and it will allow Guest Relations to address your concerns: www.ncl.com/case-submission. Thank you and have a wonderful day! I FILLED OUT THE FORM AND THEY NEVER GOT BACK WITH ME

ship really old and outdated: nothing to do during 30 hours of sailing; food was terrible and always the same at buffet or restaurants with a limited drink selection; nothing special about special dining; kid's club with very limited hours is a deal breaker

Great way to travel, only have to unpack once! The servers were great. My favorite is the nightly shows with professional singers and dancers,?they are amazing. Especially the airialist and gymnast and dancers! Wow what a performance!

We have loved this itinerary and have sailed this cruise line with this itinerary 4 other times……this is the only time we have been this disappointed.

The ship and itinerary were nice. Some of the shore excursions did not match the descriptions and did tend to run late. The 2 times we have been on this boat it seemed to have more adult couples and few young children.

Not the best cruise/ship if you’re looking for lots of activity/entertainment. Great for people preferring smaller ships.

Love to cruise but never the Mexican Riviera again.

It was my daughter's first cruise and I felt like it was magical. We both had an excellent time.

The highlight of the ship was the staff. They were great. The food was average. The excursions were OK. Although I did not like being left in a store to make purchases. Almost missing the cruise because we were almost not picked up for transfer. Was super stressful. Getting home was horrendous because of the delay in catching the flight as well as how far away from our destination we were forced to fly before we finally got home that will be a dealbreaker next time.