Norwegian never again

Norwegian Jewel Cruise Review to Mexico

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 26

Overall rating:

2.6 out of 5
Verified Review
Norwegian Jewel

7 Night Mexican Riviera (San Diego Roundtrip)

Sail date: January 07, 2023

Ship: Norwegian Jewel

Cabin type: Inside

Cabin number: 5573

Traveled as: Couple

Reviewed: 1 year ago

Review summary

on 1/7/2023 we went on a 7 day Cruise on the Jewel. there was noise in the room next to US we called front desk they said they will send someone to room to check it out. no one showed up. we went to the front desk and talked to them they said they will check on it they never got back with Us after the Question and Answer meeting I Talked to Steven and told him abought the noise je said he will check on it and get back with Me HE NEVER DID The MAN AT THE KARAOKY lounge did a bad job my Wife went up to sing 3 times and he pulled up the wrong songs. Jan 25, 2023, 12:52 PM Norwegian Cruise Line Norwegian Cruise Line Hi Jerry! We strive to make every guest experience enjoyable, and we’re sorry to hear about your experience. Please fill out the following form with a detailed explanation of your experience, and it will allow Guest Relations to address your concerns: www.ncl.com/case-submission. Thank you and have a wonderful day! I FILLED OUT THE FORM AND THEY NEVER GOT BACK WITH ME

Embarkation

3 out of 5

Ship experiences

Food and Dining

2 out of 5

Onboard Activities

3 out of 5

Entertainment

4 out of 5

Service and Staff

2 out of 5
I Talked to Steven and told him abought the noise he said he will check on it and get back with Me HE NEVER DID

Ship Quality

4 out of 5
nice

Cabin / Stateroom

1 out of 5
noise in the maintenance room next to US we called front desk they said they will send someone to are room to check it out. no one showed up

Ports of call

San Diego, California

3 out of 5

Cabo San Lucas, Mexico

3 out of 5

Puerto Vallarta, Mexico

3 out of 5

Mazatlan, Mexico

3 out of 5

Ensenada, Mexico

3 out of 5

Disembarkation

3 out of 5
Was this review helpful? 26

6 Comments

Cruisers4Lyfe     6 months ago

Thanks for sharing

Gwbigdog    1 year ago

Thanks for sharing your cruise

javawoody    1 year ago

Appreciate your comments

Schlinger    1 year ago

Sorry to hear about your noisy cabin. Always best to check what's next to your cabin before booking it. Unless you chose a guarantee and hence took the chance in exchange for a lower price. I suppose in this instance, "we'll get back to you" meant "sorry, can't do anything about that, but don't want to listen to you complaining so I'm going to lie to you so you leave". How was the rest of the cruise? The muster drill, the food, the entertainment?

AuntPinkie    1 year ago

Appreciate your feedback. Sorry you were so disappointed!

CruzeFan    1 year ago

Hopefully you enjoyed the ports and something on the cruise.

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