Norwegian Epic Cruise Reviews - Reviews

Ship is sick, smells very, very bad.Staff tired and rude. Food at the buffet is not good quality, Coffee, the worst a bottle of Walter 7.00 dollars.

Arrived at the airport in Barcelona, Spain & took the NCL transfer bus to the port. I grabbed my carry on & never saw my suitcase again. This was my 9th cruise & always had my luggage delivered to the room in mid-afternoon. Went to Guest Services & they told us we'd need to wait until 8:00 p.m. as it sometimes takes that long to deliver all the luggage (shp sailed at 6:00 p.m.) Had a bad feeling, so went back to Guest Services at 8:00 p.m. & still no luggage. They had us look at the lost & found & nothing there. Next day they sent a notification to the entire ship asking for other passengers to check their luggage to make sure it was theirs. I honestly believe the luggage was left at the port. Guest services sent a fax to both the bus company & port to check if they had any unclaimed luggage - nothing. Thank God I had packed 2 tops, a pair of capris in my carry on. They offered us one complimentary laundry service & not one cent in terms of compensation for the stress & emotional distress in having no other clothes for the entire 11 day cruise. The shops on ship were transitioning to a new company & there was barely anything in them - couldn't even buy a tee shirt. We were on excursions each day so no time to shop for clothes, etc. Very disappointed in NCL & how this was handled - not one red cent even at the end of the cruise. No way to do business. I had travel insurance & now they don't want to pay either & want me to file a homeowners claim which would make no sense as after my deductible, I would be getting less than $200 plus my premium would go up. Otherwise, the cruise was great but, it is a mystery as to what happened to my suitcase & no one seems to care. Guess that's the way the world is today but, won't be cruising with NCL in the future. They don't take care of their passengers in the way they should. No one wants to wear the same outfit every third day & keep rotating throughout the cruise.

Two pools are very small. No solarium. We cannot comment on any shows, as we did not go to any because we were exhausted from going to the ports every day. Itinerary was excellent! Food was horrible in main dining and buffet. No lobster night or filet mignon. Get the speciality dining package! Moderno speciality restaurant was very good (only one we went to). Noodle bar was also very good. Drinks were very expensive, so if you drink, definitely get the drink package.

All in all very enjoyable. Very port intensive. I wouldn't get hung up on rooms and upgrading because you don't spend much time there except to sleep.

Previous Norwegian vessels have been the likes of the Jade and Jewel. This was our first of the big liners. We thought it may have been too big, but no. Only issue was the queue at the pool bars as most others did not open until late afternoon. Western Med cruise was ideal, Done the Eastern med. Would do the trip again, hopefully get to Cannes next time - Lol (Too windy for Tenders)

Great destinations on an ok ship. Book the Epic if it's going where you want to go. Don't book it for the ship!

All in all, I thought the cruise was fantastic with some minor issues. They really need to work on cooling the pools down though. That was an unfortunate part of the cruise that put a damper on the trip. Luckily it was so port intensive that we wouldn't have had a whole lot of time in the pool anyway.

We're still on board, just on day two, so I can't comment on anything else. In general don't book this ship, until NCL get things open.

absolutely great experience, we have another cruise booked on NCL Dawn in December and we liked our experience so much that while on board we booked another 2 cruises - the bliss and the Viva :-)

Great cruise staff were very helpful, looking lovely ports of call

Marvelous solo cruise and I met alors of new friends. Staff are nice, the ship is clean and the shows are good.

Fun trip. Naples is dirty. Just get off the ship and walk around. Barcelona was okay. Pisa/Florence was a highlight for me.

Much improved atmosphere on the ship. Last year was not a very good experience due to poor morale of the staff

Overall we had a great time on the cruise. BUT NCL need to do some training with their customer service staff pre-cruise.

Definitely a lot of bang for your buck on this cruise. Imagine what it would cost to fly and drive to every destination if you were to do it land based. Loved everything about this cruise. Definitely a bucket list cruise that we are glad we did. If you are thinking about taking this cruise I would highly suggest you do it!!

As I said at the beginning, good ship, great ports, but all ruined at the end by positive test. Our vaccinations saved us from bad symptoms but not the rules of cruise lines and governments. I may never travel internationally again.

3rd time done the trip and the ship, love the historical stops

Large ship with odd layout and cabin setup. Amazing itinerary!

Enjoyed several ports, cruise was average at best.

This was a last minute deal and we were verry happy with it. We really enjoyed it.