NCL lost my luggage & never got it back!
Norwegian Epic Cruise Review to Europe - Mediterranean
11 Night Greek Isles: Santorini & Athens (Barcelona To Rome)
Sail date: October 23, 2022
Ship: Norwegian Epic
Cabin type: Balcony
Cabin number: 8121
Traveled as: Singles/Friends
Reviewed: 1 year ago
Review summary
Arrived at the airport in Barcelona, Spain & took the NCL transfer bus to the port. I grabbed my carry on & never saw my suitcase again. This was my 9th cruise & always had my luggage delivered to the room in mid-afternoon. Went to Guest Services & they told us we'd need to wait until 8:00 p.m. as it sometimes takes that long to deliver all the luggage (shp sailed at 6:00 p.m.) Had a bad feeling, so went back to Guest Services at 8:00 p.m. & still no luggage. They had us look at the lost & found & nothing there. Next day they sent a notification to the entire ship asking for other passengers to check their luggage to make sure it was theirs. I honestly believe the luggage was left at the port. Guest services sent a fax to both the bus company & port to check if they had any unclaimed luggage - nothing. Thank God I had packed 2 tops, a pair of capris in my carry on. They offered us one complimentary laundry service & not one cent in terms of compensation for the stress & emotional distress in having no other clothes for the entire 11 day cruise. The shops on ship were transitioning to a new company & there was barely anything in them - couldn't even buy a tee shirt. We were on excursions each day so no time to shop for clothes, etc. Very disappointed in NCL & how this was handled - not one red cent even at the end of the cruise. No way to do business. I had travel insurance & now they don't want to pay either & want me to file a homeowners claim which would make no sense as after my deductible, I would be getting less than $200 plus my premium would go up. Otherwise, the cruise was great but, it is a mystery as to what happened to my suitcase & no one seems to care. Guess that's the way the world is today but, won't be cruising with NCL in the future. They don't take care of their passengers in the way they should. No one wants to wear the same outfit every third day & keep rotating throughout the cruise.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ports of call
Livorno (Florence & Pisa), Italy
Mykonos, Greece Did not visit port