Norwegian Epic Cruise Reviews - Reviews

The food and entertainment were great as well as the service we received from our room steward and the servers in the restaurant. however the service we received from the guest service desk left us embarrassed and angry for even asking for help.

It is generally a nice trip while my wallet was stolen the day before. Unknown in board or outside of ship since I was just left ship and be ready to get into the bus while I had found it was gone. Staff in ship think it was not happened inside, so, they believe it is normal. Anyway, they were not helpful and had never understand the issue. I believe they will understand it better if they were also stolen. Learning from expertise !!!

the cruise Was great until customer service/management decided to berate and embarrass us. we just wanted from guidance and help from where to go from there and we were instead humiliated with loud voices and aggressive gestures.

Great trip. The only negative on the ship was the internet service. It was very slow. Other than that, our experience was excellent. Great service.

I was plesantly pleased overall with this Cruise. Loved all the ports and beautiful mediterranean views. I was worried about the large amount of guests but it didn't seem as bad as ecpected. And tbe ship was extremely stable you could hardly feel it moving! This was a plus for me because I get sea sick in rough seas.

OVERALL GOOD! SOME OF THE SHOWS HAD VERY POOR TASTE. CAN'T BELIEVE NCL WOULD ALLOW SOMETHING LIKE THAT. PROBABLY WON'T CRUISE WITH NCL AGAIN BECAUSE OF IT. SHIP IS VERY CROWDED AT TIMES. THIS IS MY 10TH CRUISE AND IT IS BY FAR THE MOST CROWDED SHIP I HAVE EVER BEEN ON.

This was a trip of a lifetime! this was our first time to Europe and we wanted to make sure we saw as much as possible. I felt the cruise was a great way to do that. All in All i would definitely recommend this cruise and would suggest any Americans looking to go to Europe take Norwegian where everything on board is in English and they use american currency.

Overall we had a great honeymoon and first experience cruising - the service of the staff members was excellent, the food and drinks were excellent - there was plenty of stuff to do if you wanted to partake. Entertainment was a little cheesy (as to be expected), the shore excursions were inflated and way overpriced, so I'm glad we ended up doing our own thing each day. Wonderful ports of call. Only discrepancy is a rude manicurist that did my nails on the cruise that almost threatened me when I didn't purchase a face wash she was hustling, she was SO incredibly rude, and the lack of shuttles / communication embarking and disembarking the cruise ship. Other than that it was a wonderful experience.

I enjoyed all the ports, but didn't really like the ship. Many events were held at the same time and since food is served slowly in the dining rooms, eating dinner takes a long time which causes you to miss or be late for evening shows. All the planning at home for dinner and show reservations takes away from the idea of Freestyle cruising, but if you don't pre-plan and reserve them you will miss them.

This was my first and last cruise. I regret spending my hard earned money on an all you can eat cruise only to not eat anything because the food was horrible.

Fabulous. A once in a lifetime adventure. We would have liked to have one more sea day to relax a bit but didn't want to miss any of the excursions. This is a great cruise.

We had a fun time, but we would have preferred specific dinner times as well as being seating at the same table every evening so that we could get to know our waiters/waitresses as well as other guests. The entertainment should have had fixed times in the evening such as 7:30 and 9:30 and not 8 or 10:30.

PRETTY GOOD CRUISE, BUT NOT THE EXCEPTIONAL VISION WE WERE SOLD. THE TOURS OFFERED THROUGH NCL COULD'VE BEEN BETTER. SOME GUIDES HAD A TOUGH TIME W/THE LANGUAGE BARRIER. HAVEN RESTAURANT STAFF WERE STELLAR. ESPECIALLY RODNEY! BON VOYAGE!

This was our first family cruise and it was absolutely wonderful. The ports of call were a good combination, although it would be nice if another part of France was visited to allow 2 days for each country. Over all, it will definitely make our family plan another cruise in the future.

The cruise was ok. My favorite part was the large casino with plenty table games and the solo lounge. The entertainment was just ok. The parts I disliked the most was the lack of availability of food. There were very limited afternoon and late night offerings for food. Also, they charge for room service even when there are no alternatives. There are also no late night adult activities.

The restaurants were all great in terms of food and service. The rooms were cleaned well and the staff was generally helpful and friendly. We enjoyed the shows.  The buffet area was always extremely crowded. Maybe 2 buffets in different areas?  Unfortunately two people in our party became very sick for a couple of days despite being healthy upon arriving. 

Great large balcony ROOM 10315

Food was great the ports were great

 Staff fantastic

Yes I will recommend NCL to friends

Great bar staff always ready to help   

With the exception of a couple things, I would have to say the Epic mostly, sometimes, occasionally lives up to it's name. 

First off, this was the easiest ship I have ever boarded, taking only a few minutes to get from the front door to the ship, well done there NCL, getting off the ship was just as easy. 

It's a simply gorgeous ship, and complemented the other two Norwegian ships I have been on (The Pearl and The Sky), however the lifeboats nearly block the entire view from the deck with the running track/ deck games. We found two small ( 8ft or so) deck area where one could watch the waves, and on the other ships I have been on, that was a favorite activity for me.

Our room was unique as we were place in one of the easy accessibility rooms for those with handicapps. (which we do not). I inquired if the room was needed for someone else as I saw many more folks in wheel chairs and scooters this cruise than any before, but was assured  they were all accommodated.  if you get the chance to get one of the easy accessibility rooms.. do it... They are much larger  than normal rooms, have very large showers. The door is a pain, because it opens / closes automatically, and if you open it, then close it manually, it will open/ close again.  Small price for the extra space however.

We did have an issue with the safe, and had to have someone come look at it, however that person said it was a bad battery and had to call a security officer to the room, only to have the security officer grill me on why he was called when it was not a battery issue.  He was probably on the later stages of his tour on the ship and ready to head home ( this seemed to be a re-occurring theme for staff that were tired and grumpy)

As with all cruises we have been on, one or two staff members stood out as extremely helpful, friendly and this cruise was no exception. 'Mark' our waiter in both the main dining rooms  across the duration of the cruise was wonderful, in addition we had a couple other staff that  remembered who were were ( and what we drink !), unfortunately I did not remember their names.  That being said, we found a lot, I mean a LOT of staffers that were unhappy. It became a running joke that the staff in O'Sheehans is where they put any of the wait staff that is grumpy. I remember our first cruise with Norwegian, Every staff member was happy, friendly and smiling, however each cruise since then we have seen fewer and fewer smiles, and this cruise was no different.  With the exception of Mark, the two other waitresses that served my wife and remembered her name, and our stewards who were terrific, and the cruise director Scott who wore what appeared to me as the same fake smile all trip, I don't recall seeing any of the actual cruise staff smiling, something we noted several times.  

The last issue I have with this cruise is a specific event that happened that really bothers me. 10Pm in one of the bards watching Howl at the Moon and the family that was sitting next to me leaves, except for the 10-12 year old they left behind sitting next to me. Don't get me wrong the kid was well behaved, and enjoying the show, and I don't have a problem with the kid being there with his parents, but leaving him in a bar by himself seems to me to be a problem waiting to happen. When I made of note of it to the bartender, I was told ( rather rudely in fact) it wasn't an issue and to go sit back down. And afterwards when I was speaking to one of the officers about it, I was told that entertainment areas are open to children, so they can go anywhere ( except  the Bliss nightclub), and even the Spice deck (adult only during the day) becomes a teen dance floor at 8:00 PM..

I believe this is all a result of what appears to be a Norwegian push to change the clientele of it's cruises. It used to be Cruise Like a Norwegian.. now it's cruise like everyone else. I had purchased the 4 deposits on additional cruises at the front end of the cruise, but by then end, I was ready to get that refunded as I am not sure NCL is the right cruise line for me anymore. 

The cruise was very good overall, however there were a few disappointing experiences. The food, crew staff and rooms were great. However, the communication with the passengers was deficient.

The night before we arrived at Cannes we went to the excursion desk to get information on what to do in Cannes since we hadn't booked an excursion for this city. The response from the person attending the desk was: "Well, if you didn't book an excursion with us you are on your own". I then went to Guest Services to find our more information and on what deck to disembark and I was told we were not docking, we had to use a tenner and make a reservation. I was surprised and asked what a tenner was, since we had never used one before. They explained they were the small safety boat s and we had to make a reservation. By that time, they were by the letter S, so I asked how many tenders will be transporting passengers and how long it would take. The lady at the desk responded, we will have two going back and forth every 15 min approximately. They I said, that is going to take a long time, how come we were not informed, what happens if I don't have a reservation. The lady replied, then you will have to wait for all the reservations to disembark and then the people without reservations go. The next day we woke at 6:00 am as usual, got the three kids ready, had breakfast and sat to wait for our letter "S" to be called. We waited until 9:30 am and they were only by the letter “E”, not only that, if someone had hot showed up when their letter was called, they had a chance to skip the line and board the next tender. So, we decided to go to the back of the ship and see if there was a way to disembark quicker. Well, we found out there were two lines, one for reservations and one for non-reservations. The whole procedure was a mess, everyone complaining and getting impatient, no one was informed correctly. At the end, we were able to disembark and finally got shore around noon. I felt we lost most of that day. Since the cruise was a seven-day cruise I think we should get reimbursed for one seventh of what we paid.

Another disappointing thing was that they decided to paint the pools two of the days or our cruise. They closed one pool one day and another pool the other day. This maintenance should be done while the ship is not occupied, we paid to have all the pool areas functioning the whole cruise.

We've been on many cruises.  The destinations, food and entertainment were better than the others.  Service was a bit hit or miss.  We would recommend this cruise to others as a good way to visit beautiful places in the Mediterranean.