good until the end

Item: Norwegian Epic
Rating: 4.1
Author: cookiedou68

Norwegian Epic Cruise Review to Europe - Western Mediterranean

cookiedou68

Contributor Level: Purser

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 9

Overall rating:

4.1 out of 5

Verified Review

7 Night Western Mediterranean (Barcelona Roundtrip)

Sail date: August 13, 2017

Ship: Norwegian Epic

Cabin type: Balcony

Traveled as: Family (older children)

Reviewed: 7 years ago

Review summary

The food and entertainment were great as well as the service we received from our room steward and the servers in the restaurant. however the service we received from the guest service desk left us embarrassed and angry for even asking for help.

Embarkation

5 out of 5

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

4 out of 5

Entertainment

5 out of 5

Service and Staff

2 out of 5

The ship's staff was amazing, except for the people at the customer service desk. The waiters and serves and room stewards had great attitudes and were very kind to everyone. However in Palma, my father found that his wallet was lost or stolen on the cruise and when we went to inquire about it at the guest services desk we were met with a representative who threatened us with personal invasive searches of our cabin and our selves when we wanted to see if there was anything they could do for us. This ruined our trip and has ruined our opinion of our formerly favorite cruise line.

Ship Quality

4 out of 5

Cabin / Stateroom

5 out of 5