DECENT CRUISE... HAVEN POOL AREA OVERRATED... NOT ALL SERVICES WERE STELLAR

Norwegian Epic Cruise Review to Europe - Western Mediterranean

Cruises: 4-6 cruises
Reviews: 2
Helpful Votes: 96

Overall rating:

3.4 out of 5
Verified Review
Norwegian Epic

7 Night Western Mediterranean (Rome Roundtrip)

Sail date: July 05, 2017

Ship: Norwegian Epic

Cabin type: Suite

Cabin number: 17021

Traveled as: Family (young children)

Reviewed: 6 years ago

Review summary

PRETTY GOOD CRUISE, BUT NOT THE EXCEPTIONAL VISION WE WERE SOLD. THE TOURS OFFERED THROUGH NCL COULD'VE BEEN BETTER. SOME GUIDES HAD A TOUGH TIME W/THE LANGUAGE BARRIER. HAVEN RESTAURANT STAFF WERE STELLAR. ESPECIALLY RODNEY! BON VOYAGE!

Embarkation

3 out of 5
IT WAS JUST OK. VERY HOT TERMINAL AND THEY MAKE HAVEN CLIENTS WAIT UNTIL THEY PHOTOGRAPH THE STANDARD ROOM CRUISERS. NO WELCOME COCKTAILS OR SNACKS LIKE IN FLORIDA. LONG WALK TO THE SHIP.

Ship experiences

Food and Dining

4 out of 5
SKIP LA CUCINA, EVERYTHING IS UNDER COOKED OR OUT OF A CAN. SAUCE WAS RAGU. LE BISTRO WAS GREAT! TEPPANYAKI MAIN COARSE WAS GOOD. CAGNEY'S & MODERNO WERE EXCELLENT! HAVEN RESTAURANT IS AMAZING! BUFFETS ARE TERRIBLE :(

Onboard Activities

4 out of 5
HAVEN FITNESS CENTER & SAUNA ARE A NICE ADDITION :)

Entertainment

5 out of 5
PRISCILLA QUEEN OF THE DESERT & BURN THE FLOOR WERE BROADWAY QUALITY! SIGLO BAND WAS AMAZING!

Children's Programs

3 out of 5
KIDS CLUB KEPT THEM BUSY, BUT THEY HAVE NO ACCESS TO THE WATER PARK UNLESS THE PARENTS TAKE THEM.

Service and Staff

4 out of 5
EVERYONE WAS GREAT EXCEPT FOR OUR BUTLER, WHO WAS MISSING IN ACTION A LOT & THE PHOTO SHOP STAFF... THEY NEED TO BE RETRAINED IN COMMON COURTESY.

Ship Quality

4 out of 5
NO ISSUES

Cabin / Stateroom

3 out of 5
THE ROOM WAS KEPT DECENT, EXCEPT FOR THE FLOORS. THEY WERE ONLY CLEANED ONCE IN OUR ENTIRE STAY. OUR BOARDING PASSES WERE STOLEN FROM OUR ROOM. WE WERE LOCATED UNDER THE POSH CLUB, AND THEY WAS A LOT OF NOISE, RUNNING/POUNDING, CONSTANTLY... WELL INTO THE NIGHT.

Ship tip

STAY IN THE HAVEN AREA

Ports of call

Civitavecchia (Rome), Italy Did not visit port

IN ROME FOR A WEEK PRIOR TO SAILING AND TOOK OUR OWN DAY TRIPS INTO THE CITY.

Livorno (Florence & Pisa), Italy

4 out of 5
CLIMBED THE TOWER!

Cannes, France

1 out of 5
A DUSTY ROCK :( SKIP SAINT HONORAT!!!

Palma De Mallorca, Balearic Islands

3 out of 5
BEACH DAY WAS JUST PAR...

Barcelona, Spain

4 out of 5
LIVE FLAMENCO SHOW, GOOD FOOD, NICE PEOPLE!

Naples, Italy

2 out of 5
POMPEII WAS TOO CROWDED & NOT SPECTACULAR. COULD NOT CLIMB VESUVIUS DUE TO FIRES.

Disembarkation

2 out of 5
TRANSFER TO THE AIRPORT ARRANGED BY OUR CONCIERGE DID NOT SHOW UP. TOUGH TIME FINDING A CAB AND NOT ONE ACCEPTED CREDIT CARDS. HAD TO STOP AT MONEY GRAM & PAY A HUGE FEE TO EXCHANGE FUNDS. VERY LONG, HARD COMMUTE TO THE AIRPORT :(
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